Reviews (100)
Charles has the best customer service especially because he fixed my fridge after hours during his family vacation! In todays climate of nobody wanting to work it was an amazing act of good service!! I will always use unlimited plumbing! Thanks Charles!!!
We always call Charity with Unlimited Plumbing when a plumber is needed. She is helpful, cheerful, friendly, and responds to calls and emails promptly! Their service is the best in ABQ!
Terrible company. I'm in the same fields but was unavailable to help my mom at the time. Unlimited was hired through the roofer she was using at the time, and the owner tried to charge her $600.00 for a 15 minute merc test. Also there were numerous code violations. They left 2 sets of 240 volt live circuits, lating loose on the roof. I almost got a good shock, because surely no professional would that, but I had the good sense to check it before I touched it.
Christian and Eric G were awesome!!! Helpful, shared their soda since the water was off and laughed at my sarcastic humor. A breath of fresh air in this easily offended century
I woke up in the early AM to find my hallway filled with water. My water softener unit burst, and was flooding my home since late in the evening. I shut my water off then and there, called Unlimited that same morning, and they were out there within the hour to assess. They quickly found the culprit, a big crack along my water filter. They were back the next morning with the Replacement part, and were even able to reposition some of my existing utility closet to make everything more serviceable. They even repositioned my pressure gauge to better protect against Pressure spikes in the future. Damn fine work all around, highly recommended. I won’t be messing around with other companies in the future, Unlimited Plumbing will be my first call.
We reached out to Unlimited Plumbing about getting a tankless hot water heater installed to replace an old tank water heater. The owner, Charles, came out and assessed our needs, spoke to me about our options, and even climbed into our attic to ensure that the existing piping was sufficient. When we received the quote, the price was significantly lower than other quotes we'd received. We were able to schedule the install very quickly due to an opening in their schedule. For the actual install, Christian and Charles were both efficient and fast. I think it took about 5 hours or so from the time that Christian got there to begin draining the tank to the moment that Charles put the cover on the unit. They were nice, considerate, and everything that I can see looks like they did a great job. Charles also made sure that any questions we had were answered and that we knew we could reach out with any questions. Overall a great experience and we'll definitely be reaching out to Unlimited plumbing in the future for any plumbing needs.
Eli, Eric and Christian were always on time and very professional. They finished the job before the allotted time frame they gave initially, and did excellent work. They had great communication throughout the job and were willing to explain as they went along. So grateful I found them and will definitely be reaching out to them for any future plumbing needs.
as the operation of a small water coop we recently had an outdoor break in our system that was beyond our repair capabilities. Unlimited was the only company that could come out on a same day emergency service. Reyes and Christian were great and professional. The job ended up being more in-depth than we previous thought. They were able to make the repairs and get our system back up and running the same day. I would highly recommend them .
- Eric and Reyes did a great job on installing new gas line for my tankless water heater. - Very responsive when seeking a quote from them; came out to my house right away. - The price was fair, and lower than others that I received. Didn't try to overcharge me, and didn't try to sell me on services that I didn't need. - Showed up on time to do the job!!! Wow!! - Very polite, courteous, and technically knowledgeable. - Went above and beyond by helping me make sure all of my other gas appliances were functioning correctly after the gas was turned back on when the job was finished.
Best plumbers in town excellent prices and amazing work.
Took 20 minutes to fix an issue that another plumber couldn't fix in 2 weeks. As a bonus, the technician warned me that the batteries on the thermostat were going dead. I didn't even know it had batteries! So when they went dead, I knew exactly what to do! Spared me another hassle.
This review has been edited since my original. We called on Monday to get a price estimate on some work that needs to be done as soon as possible, the owner came on Wednesday and said we would receive the estimate through e-mail in a couple hours. Toward the end of they day we hadn’t received it so I called to ask and was told “we will get back to you”. We never heard back so I called again this morning and was given the same answer. After my original review posted I got a call within a few hours from the owner apologizing, he explained that for some reason our quote was being sent to a wrong e-mail. They corrected the e-mail and we got the quote which was significantly lower than the plumber who is doing the work, but we had already signed the contract with the other plumber and left the deposit. I wish there hadn’t been the e-mail confusion and feel that the staff should have done a better job ensuring they were sending the quote to the correct person because we would have gone with them not just on price but also the owner seemed very friendly and knowledgeable. We plan to call them first next time we have a plumbing need so we can give them another chance.
Based off of how your employees drive, I wouldn’t use your company for anything. If they’re careless while operating a vehicle, imagine the carelessness while servicing your HVAC or plumbing issues.. Again, like with another company with poor driving skills: Learn. How. To. Drive. In. Your. Community.
We were in the market for a water softening system for some time and had several companies give us a quote. Installation for our home was more complicated because of the location of the main water shut off valve. Due to several concerns, we contacted Unlimited for a 2nd consult with Tyler. Tyler was a wealth of information and more knowledgeable than all of the other reps we consulted combined! I cannot say enough about the workmanship, professionalism, and integrity that Tyler and Christian displayed, despite working long and arduous days. High quality and dependable employees! We will always request Tyler and Christian for any our plumbing needs. See photos for the meticulous care they took refilling the holes and replacing our rocks.
I thought that these guys knew what they are doing. They repaired a pipe break in our Solar Hot Water collector back in 2015, and I gave them a rave review. Unfortunately, the repair failed in 2021 and when I called them to follow up they told me that the work is beyond their expertise and Charles stopped returning my calls. When I finally got it repaired by someone else we found that two of the sleeves they had used to join the burst pipes were placed with only a few milimeter overlap with the pipe on one side, and were doomed to fail. I think this is not the same company since Cole left. Sad.
Great experience with unlimited plumbing. Reyes performed the work and he was very knowledgeable and communicated well. The work performed was excellent as well. Great experience!
Reyes communicated well, was on time, solved my issue, provided estimates for additional work to consider, and even identified and brought to my attention an unrelated issue that was extremely helpful. Highly recommend.
Gabe provided his cell phone the day he came out to bid the job and answered all my questions immediately even though I would text on weekends and evenings. Gabe and Dillon replaced an old cast iron boiler and water heater with a Navien system. Both were honest, professional, hard working and knowledgeable. They cleaned up and vacuumed the entire area when the job was complete! And they wore French maid outfits! j/k I highly recommend Gabe and Dillon of Unlimited Plumbing. Update: unfortunately, Gabe is no longer with the company.
Tyler was quick, courteous and professional. Price was very fair. I will definitely use this company again!
Richard took my mothers refrigerator air unit to supposedly fix it and never returned anything. Left my mother high and dry . Also said he couldn’t return it because he disposed of the it. Still no answers for my mother . DO NOT USE THIS COMPANY. Also was yelling at my mother and lack customer service. They don’t even deserve 1 star.