Reviews (96)
Sunshine plumbing helped us out replacing part of our distribution pipes on our community water system. We had difficulty getting anyone to do the work on our system, but these folks came through, the work was phenomenal, the price was great and our results were fantastic. During the process the supervisors and workers were extremely professional and competent. They were able to get all the work done quickly with very few interruptions in service. Our distribution system services several families and they were very informative and patient with all of our questions and requests. They went above and beyond and I would recommend them to anyone in need of plumbing services.
Got me twice. First time, they came in to fix water flooding in one bathroom and ended up replacing the main line out of the house, digging up my entire front yard, not realizing this bathroom had its own drainage on the side of the house. Needless to say, it was close to 5-6 months of intermittent flooding from the bathroom before they finally got the problem fixed! This ordeal cost me a fortune. Most of my belongings in that area were completely water damaged. Another time, they came in to install a swamp cooler. It took them 10 hrs??! to get it done and I had to call the main office several times asking they send someone else from the company to figure out what the problem was. The water bill came back at $500 that month for that *one* day of repair when they kept the water running. Of course, they refused to pay it. I tried to email their CEO and office manager and the emails bounced back...of course. Beware.
This used to be my favorite company for my Business, but now I’m starting to wonder if they are deliberately dodging my service calls. I’ve needed a drain tech the last over the Last couple weeks, and they always seem to have an excuse why they can’t make it.
There are many facets to Sunshine Plumbing & Heating, which are not all on the same team. The salesperson will promise you the world, telling you about how they will fix/install your heater with quick efficiency. The receptionist will tell you they are booked, and call somebody else. The actual Boiler Tech will start the work, then disappear half-way through. This is a broken system. The ONE guy who was their boiler guy, came out to remove my 22-year-old boiler, and install a Tankless boiler seemed like he knew what he was doing at the beginning. After only two days of work, he disappeared from Sunshine’s ranks, supposedly not returning phone calls, emails, text messages. What happened? Who knows? Sunshine apparently doesn’t even know. Later, I found out this Boiler guy has done this disappearing-act before. So, Sunshine sent out a plumber to continue the Boiler work. The plumber stated to me “he doesn’t know how the water gets into the Boiler, and he is a plumber”. Great, just great. The Boiler guy performs a reappearing-act, about a week after he left, and decides to continue the work at my house. Unfortunately for me, we spent the winter with no heat because the wiring for the radiant floor valves was not properly setup/connected to the boiler. There was more work that was needed to actually get the floor valves to turn on. Apparently, the Boiler Tech did not know this, or care to complete the work. In fact, the boiler did not even have a purge valve, so water could not be drained from the system. The radiant floor lines were never purged of air or old water. I called Sunshine Plumbing about this problem, and was told they currently have not Boiler techs, and was told to call somebody else. Unreal. So, the floors throughout my house were cold over the winter because Sunshine Plumbing and Heating does not know how to properly install a Tankless Boiler. I had to call another company to come fix the disaster that Sunshine Plumbing had left behind. My recommendation
This company is fraud! We bought a house that needed the sewer line spot repair, and the previous owners paid for it and chose this company. Less than a year later, the sewer backed up, so we called them. They never did the work. We checked with the city, and there was never a permit pulled. They did come out and actually complete the work, probably so they didn't get sued. The previous owner paid like 3,000. Also, they told us they would reimburse us for having to call roto rooter, and when my husband sent the manager the receipt, he got no response. Do not use this company!
Great plumber. would definitely recommend. Very knowledgeable and friendly. Great company.
Called them for a water heater estimate, scheduled for 8 am thursday. No one showed up or called me. At 9:15 I called them , the woman said he had truck issues and can come now !!?! No communication and wasted my time
Insanely overpriced for the service that was provided. There was one employee that worked for less than two hours. He dug up some ground and capped a sewer line. I was charged $800 for this. Based on the cost I assumed more would be involved... As a former contractor myself, I can't see anyway the job should have cost this much. I assume the work was done well (can't check because it's underground), but due to the overly inflated cost I cannot recommend this company.
Took them 8 weeks to restore heating and hot water...3 different techs with an average of 2 .5 weeks between visits
In late November 2022, I had a maintenance issue with my Carrier furnace that was installed by Sunshine Plumbing and Heating in 2011. I called for service on November 30th. When I asked for a service appointment, I was told that they were not scheduling service calls. I assumed that meant, in the short term, they were too busy. I asked for a later date, perhaps in January, and was told “we’re not scheduling service calls”. I told the person that over the past years, I spent over $12k with Sunshine, and what was I supposed to do? I was told to “find another contractor”!!!! I asked to speak to a manager, and was transferred to a voicemail. I left a message with my cell phone number and never heard back. Later that night, I went on-line to the Sunshine website. The site still has a portal to file a service request. I filed a service request, and that has gone unanswered. On 12/2/22, I contacted another heating contractor, got immediate service, and the maintenance problem has been resolved. My purpose in filing this review is to alert potential customers of Sunshine of this experience. I have no idea what is going on with Sunshine that caused their unacceptable response; however, I will never do business with them again. I gave this review 1 Star, only because I had to; it's really ZERO STARS.
I called to have them look at heater in garage and they said I need entire new system, so I called well name company and they fix no problem. Sunshine ripoff business
I've had Sunshine do several services, but the big one was a recent install of a ductless mini-split system for AC and heat. Ron did an amazing job assessing our home and recommending what to do, was professional, answered all my questions, and put my mind at ease. When it came time for the work Henry and Rodrigo were on time every day (it was a 3 day job), worked super hard in the heat, were nice, courteous with our things, and professional. Ron continued to come by and make sure everything was going smoothly and answer any questions we had. All in all, everything went super well, our new ductless system works great and it's been such a relief to have air in our home again. I would recommend Sunshine for this and any HVAC, plumbing work you need. I'll continue to reach out to them for period maintenance of our system.
Kurston from Sunshine Plumbing came to the house to help with the lack of air flow to one of the bedrooms. He was thorough in diagnosing the issue and provided several options to the solution. He was professional, kind and patient in his explanation of the situation and what needed to be done to resolve the issue. I use Sunshine Plumbing both at my home and in my business and I always receive fabulous service. Michelle Jenson Simply Real Estate
Inexperienced techs, will not reach out to this company again.
If you have a tricky sewer line issue, they’re the ones to call!
I have used them for 20years. Very professional tidy installation. Their price beat two other companies they were on time as promised. They have serviced my boiler for heating. Converted swamp coolers to refrigeration and. Changed out. Heaters and every faucet was changed out. They are a family business for 40+years
My mother had Sunshine install a new Aerocool swamp cooler on her home last summer. The installation was done poorly with the tech not sealing the holes in the roof from the old cooler, installing the wrong sized motor, and not setting the pulley speed coorect. Over a month later Sunshine finally came and fixed these problems. On startup this spring one of the fan bearings was dry and the seal had failed. Since it was less than a year old I figured Sunshine would replace under warranty (either their 1 year warranty or the manufacturer's 2 year warranty). Sunshine said the warranty was void because we didn't pay them to start up the unit this spring. I'm now working with Aerocool warranty department to have the bearing replaced. I should have learned my lesson earlier when Sunshine cut roof truss in my house when installing duct work a few years earlier. I cannot recommend Sunshine and I suggest avoiding them at all costs.
Sunshine, like most plumbers, has a show up charge ($89) to come over and do an estimate. When they came to my house, the Tech immediately informed he they do not do plumbing work related to sprinkler systems. He did his job and charged me $89 for the one-minute evaluation. Later, I made a telephone appeal to Sunshine to ask if they would consider abating the charge since the Techs weren't there more than two minutes and didn't do any work. Sunshine graciously abated the charge in full. Thank you very much, Sunshine. I'll be calling you guys again when there's a plumbing need.
this business is a scam they charged us $170 just to come out here and didn't tell us that that was just for them to come out there they told us that that was all of it together they lied they lied and took our money is there a bunch of crooks and even when they do do a job they do it very poorly and don't fix the problem they will rip you off take $170 from you and not do anything pathetic excuse for a company
My 85 year old mother-in-law who is a widow has a roof top unit (RTU) with refrigerated cooling and gas heating. It was blowing cold air this winter and I was out of town and she needed to get it repaired. She contacted Sunshine and they came out and got the unit heating again for $240. They recommended that she replace the unit and gave her two quotes with the lowest being $11,300. About 5 days later the heating quit working again and Sunshine was contacted to come back under warranty. They said the tech had cleaned the flame sensor and there was nothing more they could do since they said the unit needed entire RTRU needed replacing. If they did come back out there would be another charge ($240). After getting back in town I did some research and saw that a new flame sensor is $20 and an easy DIY replacement. The tech should have replaced and not just “clean” the flame sensor. We got a second quote from Thompson HVAC for 35% less to replace the RTU! I would not recommend Sunshine for service or new work.