Reviews (28)
I called the day my water heater went out. Jesse came to look at it and I needed a new one. They made special arrangements to install a new one that same day. I’m very grateful to Jesse and the other associate who helped him. They did an awesome job at the agreed upon price. I have used them for years and this kind of customer service is why.
Last summer I hired R&R to come fix my mini split system that wasn't blowing cold air. They decided they needed to do a full leak check, and recharge the system which was $1,300. They did that repair and the unit began blowing cold air, however one of the mini split heads was making a bizarre whistling noise and one of the indoor heads froze. I called them back and they sent another technician who told me he didn't know what was going on. Soon after that happened, I turned them off for the summer because I was very frustrated with them. This year, I turned them back on and the system is magically out of refrigerant again. I was told they would not come back to repair because I was out of the 90 day warranty window, and that they have no record of a 2nd technician ever coming out. I understand that I should have just called them back repeatedly in the 90 day window until it was fixed, that was my mistake. But it doesn't feel good to have to rely on a warranty in the first place, or to end up arguing with a manager about what even happened in the first place. I don't recommend. I am in the same place I started in, but they are +$1,300.
Bought a new furnace they were half a day late getting to my house in bid removal of old furnace was part of the price it is still hear worker left my house very fast have fast to get the business just dont fallow through had appointment for supervisor to come again he can't keep an appointment we had
Reckless driver from this company almost caused several car accidents driving down Tramway and Paseo Del Norte on Tuesday at 11:15 am. Swerving in and out of lanes like a madman and leaving inches between themself and the vehicle in front of them while stopped at red lights. Do better
Chris and his partner installed a new AC unit on my home. They were very respectful and dependable. They did a super job, will be calling them for future jobs and we also highly recommend them.
I called them to repair my heater. When everything was said and done, they charged double their estimate and my heat still didn't work. I called the owner and got nothing but excuse after excuse why they couldn't send someone out to work on it. Finally, I had to call another HVAC business who came out and fixed it the same day.
Timely response and polite and knowledgeable techs.
Our pilot light went out on Thanksgiving day and we had no heat for 24 hrs right after the snow storm. I called R&R and they were out in less than 2 hours and fixed our heater fast and affordable. Thank you so much.
Jesse came out the day our heater went out. No other companies would. He was professional and knowledgable. He replaced the motor and got our heater running great in just a few hours. I'm greatful because it was very cold out.
The manager clearly cares about this business and customer satisfaction.
We've relied on R & R for over 5 years. They show up on time, give accurate estimates, and perform quality heating and plumbing work.
Quick response to what needed to be done to fix the air conditioner.
Jesse knew what he was doing. He did it quickly and efficiently. Thank you.
Excellent and professional. Treat me with wonderful care. HIGHLY recommended. Thank you. Len K.
Great service and competence installed a new AC and service afterwards. We are pleased and recommend R&R.
I recently had an emergency with my heater / furnace where I had no heat in my home. My furnace stopped operating and needless to say, we were "freezing". I decided to call R&R heating and air conditioning in Albuquerque to assess what the problem was. I had used them on a prior occasion and was very satisfied. They arrived within a reasonable period of time. The technician they sent was a gentleman by the name of "CHRIS". He was very sensitive to our need and started working on the furnace immediately. He diagnosed the problem quickly and fixed it with immediate dispatch. I want to personally compliment R&R for employing such professional technicians who know what they are doing. When the job is done, they leave you with a feeling of confidence and professionalism. I highly recommend them and will definitely use them again in the future... I suggest you seriously consider R&R when you have heating or air conditioning problems... You can't get do any better. They are truly the best ! Mike Santullo Albuquerque, New Mexico
R&R Services is a great company! They do great work. Their employees are professional & friendly. We are very satisfied with the work they have done for us. They installed a new furnace & did some adjustments to our water heater. My husband; I definitely recommend R&R Services!
Very friendly and very helpful. They go the extra mile.They were there to change my filters,and yet checked all systems to make sure there were no problems!
Not pleasant to be around, road rage drivers as well. Specifically NNW689, Turquoise plate on 11-15-18
We just got a swamp cool a/c installed and purchased at R@R Heating and Air Conditioning and they really provided excellent customer service and couldnt of done a better job!! Thank You!!!! I highly recomend R@R to anyone who's looking for affordable prices and great CUSTOMER SERVICE ..... WAY TO GO GUYS.😆