Reviews (28)
Have used academy for probably 8+years. Everytime I am happy. We have used all services with them. My co-workers and family use them as well.
Quality work and good communication.
A shout out to Bill, he ca m e right when we needed him. And he did a great job. Thank you Bill and academy plumbing
I requested an estimate be completed at my parents residence for refrigerated air. The employee who came out, was rude, judgmental and treated us as if we couldn’t afford the job. He never sent me the estimate. And the estimate was completed about a month ago. Well I ended up going with TLC. This company lost business. Poor service. Would not recommend
These people were amazing. They replaced my 84 year old fathers refrigerated air system. They were kind, patient and very attentive. So many services and construction companies are so unreliable these days. It was refreshing to see a company that was right on with everything. Thank you for your professionalism and over the top customer service.
On time, professional, reasonable cost. I will use Academy again! Rich Rattan
They answer the phone with a smile. Very accommodating, with the schedule and corona stuff!! Knowledgeable!!!
Came to give me a estimate to switch to refrigerated air after 30 minutes looking it over they called with a esimate..o wait, they told me they could not fit the unit in the current heater closet. The other three contractors didn't even flinch when seeing it. Move on to someone else.
Thank you again...Bill was professional and was on top of things very quickly. The power outage in both my bathrooms was diagnosed while giving me reasons how and why it happened. I'm a first time customer and see no reason why I wont call them again if the need arises. Roger L.
Very professional and reasonable in price
Derrick was extremely helpful and provided information to troubleshoot my furnace over the phone. Very kind, and customer-oriented people, will definitely use in the future. Highly recommend
Have used them forever.
Academy overcharges for their parts (gas valve-notice below at the other review)! Our heater is older but found another company (Simmons) with the same part that was reasonably priced. When I told the technician I would try to get the part on line, he put the 'old' part behind the panel unattached and hurried out the door....I ran and got him to take the part out behind the panel. Simmon's mentioned how unprofessional they were by just leaving it unattached. He didn't have enough time to reattach it and test the gas valve to see if it REALLY was the problem. Academy said we'd need a transformer too. The other guy tested it and it was fine. Simmon's staff were courteous, explained the problem by showing and troubleshooting. The heater is working VERY WELL!!! My elderly mom has used Academy in the past....by looking at the bills they took advantage. They lost us as customers!
They suck
Awesome bussiness. Offered tips and suggestions for getting my furnace running again. I have not had a need to use them in a few years. Glad to see they still offer the same friendly service and advice as the last time. Highly recommend!
They serviced my heating system last winter and I was so impressed by their professionalism. Next I had a plumbing problem. They came to my aide and again I was impressed. I had no reservations calling them to install new ceiling fans. Another great job at a very reasonable price. Two thumbs up to this company. A special thanks today to Bill! Great job. Signed, a very loyal customer.
The professional who worked on our A/C was knowledgeable and helpful. He worked to order a part still under warranty to keep our out of pocket price down. In another home, the guy in charge of installing evaporative cooler was honest, fair, and followed up to make sure everything worked well. Also, assisted with rebate. Great company!
Great service. On time. Fair estimates.
The technician who came was professional enough in technical expertise at first but by the end of the experience I felt scammed. My main concern was 1. Not getting my issue fixed while also being dramatically over charged for r410a (AC coolant). Specifically, I researched approximate cost of r410a online after the fact and found out it costs about $4.32 USD/pound. I was charged over $50/pound. Ultimately I expect some significant upcharge over $5 but over 1000% is completly BS. The technician also forgot this coolant at first and had to go back which I have no doubt he charged time and labor for. He was deceptive since he didnt state what costs would be for labor or materials were upfront. In other words, he showed me the charges after he performed the work which was minimal since I sat and watched him work. All he really did was pump 5 pounds of coolant and charged me $420. My AC doesn't keep up when I have a commercial sized unit for a smaller townhouse (about 1400 sqft). My overall impression is that his total analysis was wrong and that labor for coolant was the easiest way to overcharge me with an expected call back to them to repair again. I do not recommend this service. Lastly for the record, I hired Marty McKee. He recognized it was more an airflow issue (which in also mentioned to Academy), and that fixed the issue for a fraction of what academy charged me.
I was very happy with Phillip for our furnace issue, he came in and no non-sense determined the issue, got the parts needed and had me up in running in a couple hours time once the parts arrived and answered extra questions I had. I don't feel like I was overcharged. Thank you academy plumbing. Will come to you again.