Reviews (100)
Justin, our tech, serviced our 3 AC systems. Turns out we had a failure on one of the systems. Justin spent literally 13 hours diligently working to zero in on the source of the failure, called in another tech for assistance and by 10:30 pm he fully corrected the problem. Talk about perseverance. Justin is a true professional and single handedly gives Sierra an excellent reputation. Thank you, Justin, and thank you Sierra!!
Needed air duct repair, Joshua the tech was fantastic, very formal and knowledgeable. After the repair he discovered the air blower guide was damaged from the collapsed duct. He was honest about the work and very informative. He repaired it as well and my upstairs is ice cold again. Thanks to Sierra, and many more thanks to Joshua.
Woke at 4 am on July 2nd to a home temp of 82 degrees inside (100 outside!) and climbing! Darn A/C was not cooling! Called home warranty (rip offs!) and they couldn't (wouldn't?) come for 6 days! NO WAY! The A/C unit we had was over 16 years old and in Las Vegas, I think that's like dog years, they work so hard in the summer. So my hubby called Sierra and they came out the same day to diagnose. Meanwhile we stayed with a friend because the inside temp raised to 92F! The day after Sierra came they installed our new unit, went up into the attic, got rid off all outdated material, etc. and now we are cool and we have peace of mind. They installed it in 1 day. This new unit also uses a smart-type thermostat that I am NOT smart enough to use, so after I called Sierra today, they sent out a tech right away to help me figure out the settings and what we had done wrong with regards to the new "ecobee" phone app! His name is Thomas Naporsky and he is quite remarkable and possibly the NICEST of ALL service people I have dealt with in my 72 years of living! He was knowledgable and patient and very kind. My husband was also impressed with Thomas. Any company wise enough to hire talented, sweet, decent people like Thomas definitely has my trust and my business! Joe and all the installers were also awesome but Thomas was a total ray of sunshine in an often dark world. He cares about his job and about people! KEEP UP THE GREAT WORK SIERRA! and STAY COOL! ;)
Our Serviceman, Willie, communicated every step that he undertook and why. He did not oversale but made sure we understood our options. He built trust! I would highly recommend him and Sierra as a result!
Christopher the tech was great he was polite and explained everything in detail. He finished quick and professional. He gets top marks as far as I am concerned. Thank you. This was my yearly air conditioner inspection.
Jordan was awesome! He was very professional and such a nice person. He fixed my AC problem and it was a very reasonable price. I will use Sierra Air for all my AC needs
I had an emergency and they were able to schedule me an appointment right away. My technician was very professional, knowledgeable and informed me every step of the way.
Ismael and Jose, along with Malcolm, set us up with the right system for our needs here in Vegas. We knew we’d be paying a premium for a Lennox system, but that being said, we are very happy with the new system. Now it’s only day 1, so updates would certainly be appropriate.
Everyone was so helpful when I was in full panic mode for a plumbing emergency! They were calm, kind and so fast. Highly recommend!! Manny was very knowledgeable and professional.
I have been working for Sierra Air for 5 weeks and have been terminated for unknown reasons. However, I can definitely recommend Sierra Air. They provide the best services thanks to their thorough training program. The amazing people at Sierra Air have changed my life for the better. I know they can change your day for the better.
Literally from phone call, service & payment AMAZING service! Tyler was very efficient, knowledgeable & explained every step getting us back and running right before the holiday and after midnight!
Shawn was very thorough. He's been the best technician I've had from Sierra! I've been with them for a little over 5 years. 4/3/23: Saturday my air went out on the first 100⁰ day of the Summer. John was my technician. He explained everything that needed to be done to get my air up and running. He was very patient. He showed my the pictures of the old parts, and the new parts that were being installed and what everything looked like after thr installation. I highly recommend Sierra Air and Plumbing.
Daniel at Sierra Air was incredible. His knowledge, customer service and patience was perfect. We will absolutely be using them again. Thank you Daniel!
Scheduled an appointment and Izaac was the one that checked or inspected our air conditioner. He is very pleasant to work with.
Shout out to Melvin for coming through and helping me with my shower emergency he is very knowledgeable, polite and fast with the repair that I needed done. Thank you again sir.
Justin did a thorough check of our air conditioner units and recommended installing hardstarts in the outside units and replacing the zone dampers in indoor ducts in our attic. Our air conditioning comes on quickly and the air is more powerful. We appreciate Justin’s knowledge and hard work.
Ruben has been the best plumber! He’s very thorough, knowledgeable and resourceful. I’m in the process of selling my house, and he just completed a few minor repairs for me . I’m actually going to miss him after I move! Definitely would recommend!
We are so happy with the service. We have a baby and our A/C stopped working, so it was very important for us to get it fixed right away. We called first thing in the morning and Francisco was able to fix it the same day! He was super efficient, knowledgeable and kind. Great customer service! He was able to explain what happened and get it fixed right away! Thank you so much and appreciate your help.
My Service tech Emilio V. was knowledgeable, worked hard and completed job to my full satisfaction and had our A/C back online and working perfectly in a very reasonable timeframe...excellent job Emilio!
Harry came and did a routine service and pointed out a couple of things that he suggested to help maintain the overall health of the system. I asked what were my options and he explained to me the pros and cons of doing or not doing anything. He answered all my questions and was very patient. Great ambassador for Sierra Air Conditioning