Reviews (34)
Nick showed up and had the air conditioning fixed in no time at all. I love these, they are definitely my go to air conditioning company.
Great service always on time
Excellent service very informative and quick To help and get the job complete Could not ask for more The service person that worked on my plumbing yesterday definitely deserves a raise
Chico was wonderful helping us get a slab leak repaired over the weekend. He and his guys saved the day.
Installed water heater on weekend for one of the residents, went out of their way to accommodate a resident without hot water! You guys are awesome! Thank you Chico!!!!!
This was not an easy installation. It was 105 outside, and they were working in the sun. Further, there were electrical issues, probably beyond their responsibility, but they took care of it and got me up and running. (Did I mention it was 105?) Guys are heroes.
great response on timely manner. very happy with the work. Thank You,
I had scheduled an appointment between 9 am and 1 pm. My partner waited all day for someone to show up or call. I called customer service 3 times, the "call center supervisor" had an attitude and acted like she has never talked to me before. I expressed how unprofessional was their approach. She started yelling at me. I am trying to get a new AC system installed and nobody is interested in taking my business. Customer service at minus -5 stars. Do not bother, they do not care to show up for the simple appointment, imagine installing a whole unit! Reply to your answer! Great excuse! I have the phone records to prove it, it is your company. I called on June 1st and my appointment was on June 4th! Total of 4 phone calls.
Nick & Perry were great! They put on there shoe covers before stepping foot in our home. They immediately found the problem which was the thermostat. They quickly replaced it and inspected air flow temperature in vents and were done in under 45 minutes!! I would definitely recommend Fire & Ice for your air conditioning needs.
Literally the “Worst” company I have ever dealt with … unsure and under-confident of their work, coupled with literally the worst service attitude of the management …. arrogant bullies … using threats on customers if payment is not made as per their rigid, inflexible terms (they had done a shoddy job which I paid for, so had to ask them to come again next day to resolve the problem for which they charged me thrice as much. All I requested was that I would pay after a day to make sure if everything is ok. They just refused aggressively and threatened to call the cops on me if I didn’t pay immediately 😲). Most shocking of all was when they saved my credit card on their file even when I told them not to do so. Then shamelessly said they would use my credit card details in their file, which in fact I had asked them not to save. Appalling and technically an illegal practice. So would not recommend to anyone, ever !!! Not good people to deal with. Awful experience !! I would give a negative rating with red flags if I could !! Stay away from them !!!
Fire-n-ice came to fix my leaky faucet in the bathtub and they did a wonderful job. Damien and Hans were very professional, polite and cleaned my bathroom after they were done. I highly recommend them.
Tim worked on my unit after it set the smoke alarms off 2 days ago( they couldn't work over the new years weekend because the trucks were locked up for the weekend) and I asked him if it was fixed..he said it is for now??? No heat for 2 days on a 6 month old unit that they installed. And he couldn't discuss what was wrong with it to me because I was just a renter..it was confidential to the apartment manager..SOOO RUDE!
They were GREAT. Very professional.
Came out to my townhouse, don’t know what they did but have not had air conditioning since they left, maintenance and development representative have been trying to reach them no call back…100+ degrees in LV and I have no AC…smh
I had a Plumbing Emergency last night on my property and I called Fire Ice and they were able to sent someone at 11:45pm immediately, I was surprised with the velocity that they came and repaired the broken pipe .so glad I called them and now my building is back to normal thanks to this amazing plumbers.
We have used Fire and Ice on multiple occasions and each time they were prompt, courteous and got the job done quickly and at a reasonable rate. Great company, will use again.
Refreshing to find an honest and accurate in pricing and service HVAC company.. Friendly staff providing on time service. As an seasoned multifamily investor I can easily recommend Fire N Ice.
I’m thankful for Mason’s honestly. I’m truly hurt by Mark and Louie for putting in the wrong fuse and causing my unit to constantly pop a fuse because they felt it would be better to put in a much stronger fuse than the unit can handle. I’m also hurt from the last technician whom said he done work to my unit and it turned out he did not once the technician can to my house and noticed nothing. I've trusted Fire and Ice because I trust Enttroda whom was the only person I would call. I hope to always get Mason if there is any future problems.
Great place to work for
Thank you Luis you are awesome. Excellent job and thank you for cleaning my floor after You guys are amazing