Reviews (100)
Our air handler quit running freezing up the compressor. Dr Cool came out thru American Home Shield. They checked everything and figured out it was the motherboard on the air handler. It took a day or two to located a board for a 28 year old system. The first board did not work despite being a factory board. The next day they came back with another board. AC is running just fine. Easy to recommend there folks.
Cody with Dr Cool was very nice and helped us with our a/c issue through AHS.
DO NOT LET YOUR WARRANTY COMPANY DISPATCH THESE GUYS TO YOUR PROPERTY. THEY ARE DISHONEST AND WILL INTENTIONALLY BLAME YOU FOR THE DEFECT TO PLEASE THE WARRANTY COMPANY SO THEY DON'Y PAY FOR THE REPAIR. AVOID THESE GUYS AT ALL COSTS DISHONEST, POOR CUSTOMER SERVICE.
I have unfortunately used many different companies around the Vegas area to handle my AC needs. I FINALLY have found a courteous and professional company, in Dr. Cool. Erika and Adria were beyond awesome from my first call, all the way through delivery and payment. This is a team that puts the customer's needs first! I highly recommend them!
3 visits, still short cycling and hot. Replaced capacitor and fan motor. Probably milking home warranty company . Update. On their 4th visit, guy went into the attic and discovered condensate lines were never installed. Called the company and said they couldn't get parts for 3 months. Called Polar Air, fixed it the next day. Will be dropping American Home Shield.
Terrible experience when servicing our A/C unit. Technician was unable to solve the problem and left things in more disrepair than prior to servicing. Left the house with exposed wires showing and thermostat no longer working. I was told a supervisor would be back to solve the issue. The report sent to my warranty company did not match what the technician stated, so the claim was denied. When I called to question, I was told that we must have messed up the wiring in the house and that's what the problem must be. I would have been happy to pay for service outside of the warranty in order to fix the problem, but the whole experience was just negative. Luckily we were able to handle the mess on our own and unit is running great now.
Cody and Andy made an amazing team. Had the motor we needed along with the two capacitors. Up, down, fixed in a little over an hour. We are big fans (no pun intended) of Doctor Cool and call them out annually for a/c checkups. They even came a day early (after the office called and asked if that was okay, of course).
Dr Cool was very prompt and responsive, they came out a day earlier than the scheduled appointment and Matt diagnosed and fixed my ac unit in under 30 min. Matt was very professional and even gave me some tips on how to keep the ac unit running better.
Was dispatched by American Home Shield and provided a totally inaccurate and fraudulent diagnosis. My system was frozen over and just needed to thaw out, the technician (Matt) tried to tell me the system needed a full recharge of refrigerant which since my plan on AHS only covers $10/lb of refrigerant was super convenient for them and was just Doctor Cool trying to get a quick $2000 out of me. Called another company for a second opinion and their tech that the system just needed to thaw and that refrigerant levels were full. The second opinion company technician spent almost two hours trying to find out what could be wrong with the system before saying that it was in perfect condition. Furthermore the second company said you can’t diagnose refrigerant levels when the unit is frozen over so the diagnosis that Dr Cool provided was a total shot in the dark and an opportunity to just make a quick Buck. If you are assigned dr cool via AHS would recommend contacting AHS to request an alternate service provider. This diagnosis happened over two weeks ago, the second opinion company came out the same day and the unit has been working perfectly since then.
2 days in a row they called to say they would be almost 1 hr late. I will not be using this company for anything. Good luck to those who schedule an appointment
I used my home warranty and specifically asked for Dr. Cool. Andy and Jeremy were on-time, and fixed my A/C in a timely manner. That is why I recommed Dr. Cool. I "trust Dr. Cool" and you should too.
Adrian came out on the day and time agreed, and he did an amazing job. He also had all the parts needed in his truck and never had to leave or come back another day because he didn't have a part. He was totally prepared. We recommend this company! Super professional and friendly! Thank you so much!
We had Greg and Ricardo out to the house to do a system maintenance check and they did a great job. Very friendly and professional. We'll be sure to call the company again to have them out for a repair if there becomes a need in the future.
My experience with this company is ridiculous. They are doing fraud working with American Home Shield Warranty company. They find loopholes into the system and will give you a reason for doing nothing to fix or suggest a fix. They are just making $125 money out of being called for a 5 minutes appointments. And they know they will just write some ridiculous reason to not allow the warranty to cover it. Here is what happened- I raised a ticket with American Home Shielf Warranty company to check on my faulty 2 gas heater in my house. Some lady from doctor cool called to take an appointment and I confirmed that I have 2 heater/ AC units at the house and want both of them checked and thats exactly I did when raising the ticket with Warranty company. The lady confimed for the 2 unit checks but the guy who showed up at the door said he has ticket for only 1 unit which was purely lie becuae I had 2 units(infact 3) mentioned in the dispatch. Then he just took 4-5 pictures and next you know is he reported there are physical damage/ misuse and faults on the heater unit. This company took $125 from me on top of monthly warranty cost to take 4-5 pictures. This is one of the worst experience through any of the AC/ heater service company so far. I strongly believe they are doign fraud and ready to find people like us to make easy money for 5-10 mins time and drive across Las Vegas. I am going to report it seriously to the warranty company so that it doesnt repeat with anyone else.
Contacted this company through our home warranty and the two techs Ricardo and Juan did a phenomenal job. They were both professional and thorough with their work. Highly recommend these two!
Ricardo did a professional job. Very thorough and polite.
Jeremy is amazing..on time diagnosed my issue with my ac..after I had 3 different companies come out and insisted I needed new ac...customer service was amazing with the office..thank you! . differcompanies come out and insisted I needed new ac...customer service was amazing with the office.
This company was dispatched by my home insurance American HomeShield and was supposed to repair my heating system. Every other time someone came out, they fixed it within an hour. This guy said it’s due to a missing sight glass for the pilot light and he’s submitting his paperwork to do the repairs. He went to his truck and after 30 minutes or so of sitting there, he simply drove away. I call my home insurance and get told they can wait up to 24 hours to submit any paperwork?!? So, it is now 5:05 pm and I still haven’t heard any type of update and I feel it really shows true colors of a business when they can do better; but don’t.
Don’t ever use this company!!! They are a scam! They came to my house and offer a repair to a broken AC compressor when we called to fix the problem after the AC not cooling Erica “the office manager” extremely rude and unprofessional and did not try helping what so ever. This is the worst experience we have ever had with anyone providing service. Don’t waste time and money this company is only going to steal your money they are a fraud!!
Doctor Cool was referred to me by my Home Warranty company. I got a call from their office within 30 minutes of submitting the work request. The lady on the phone was very pleasant and worked on getting me scheduled. I was scheduled for a Saturday from 10a. to 2p. Cody (our technician) called me around 930am. to let me know he was about 30 to 40 min away. He arrived at 10 am sharp, with his face mask and shoe coverings (as requested). Cody asked what the issue was and got right to work on the furnace in the attic. In less than 25 min, he had it back up and running. He checked the pressure valve, which ended up having a weak connection (some wires were a little too tight) that reduced its connectivity. He freed up the wires, wire tied them neatly, and buttoned everything up nicely. I will say that I did have another local company come out earlier in the week, and they did a diagnostic, resulting in proposed work that ranged from $4500 to completely replacing the unit....hmmmmmm. A huge thank you to Cody for his professionalism and honesty. He was very professional and humble. Thank you, Cody. ***on a side note, the office called about 15 minutes after Cody had left to ensure the work was completed and that I was satisfied. Kudo's to Cool Doctor for the level of service thy provided. They will be my first call next time I need AC/HVAC service.