Reviews (100)
My mother is 85 years old. She has been using this company for years. Whenever is time to do a yearly check up on her A/C unit. They always make up an excuse not to be here on time. Nor do they not show up to take cake of business. She makes an appointment and they confirm it. But yet they don't show up nor call her. To let her know that they won't be here. She has to call them and find out when will someone be here. It's ridiculous. Then that's when the excuses start.
I've seen many ads on Centennial group on FB for air duct cleaning & many people have posted those are scams showing pictures of large piles of debris. We had Alaskan Air come back & clean our ducts as I was sneezing so much 24/7 despite allergy med daily. 2 men came, laid down plastic & wore disposable booties to protect the carpet, very quiet, respectful, only a couple hours, not a major production at all. Our home is 1650sq ft & they did every room except the bathrooms. $684. I'm so much better & can function again. We had new AC & ducting installed 15 years ago so it was needed.
I've use Alaskan PH&A for my Heat & Air, water heater and other plumbing service. However this time the plumber couldn't unclog my tub drain. He suggested a drain specialist. I call them and that company took less than 15 sec to unclog. Unfortunately I have a new plumbing service.
Terrible service and I was a long time customer. After market parts and sloppy craftsmanship on our A/C unit. We will never use this company again. Buyers beware! Use at your own risk!
They drag their feet to get things done and are over priced on job quotes. I had a lot of work done in the past with them that costed well over $30k. I was not happy with a hvac problem I had that was under warranty too. They misdiagnosed the problem. The only reason why I know that is because I hired another company after they’re trying to charge me $1200 on a warranty item. It turned out to be nothing wrong with the unit. Just a power spike that made the unit make a loud noise until it was reset. I had multi quotes lately, and they were always more than better known companies. No savings for the little guy or repeat customers. No value and questionable warranty practices. if you deal with them, get multi quotes from different companies. Ask plenty of questions about the warranty. For example, recharging the Freon is an extra extremely expensive cost under warranty. Because it’s not covered and that’s how they can afford to fix things at no cost to them.
Many promises followed by a faulty HVAC Installation. Alaskan installed my new HVAC system crooked, so the AC drain leaked and flooded my house, they installed loud, noisy, oversized condenser unit outside that in winter wakes up people sleeping inside in two bedrooms. Alaskan hawks a $250+/yr maintenance plan that doesn’t cover their additional exorbitant costs of parts & labor ($175 for 10 minutes labor using my hose to lightly rinse off the outdoor condenser). Their new Lennox system that should have cost $6500, has ended up costing me over $10,000 in 5 years - not to mention the increased heating/cooling bills from their expensive , noisy, oversized, incompetently installed whole House replacement HVAC system. Alaskan, contracting through Lowes, was a disaster that, like the Titanic movie, goes-on-and-on.
Excellent customer service. Every technician who visits our home for twice-yearly maintenance is professional and pleasant. Marcel visited yesterday and, as usual, was terrific. We recommend this company very highly.
Tim was amazingly helpful and professional. A great asset to Alaskan Plumbing. Thank you for your genuine concern. Tess
Alaskan Air has been great for me, and I also refer them to all of my clients as I work in real estate. They've been fantastic for all of my clients, including when we need additional AC inspections during home inspections. They're quick to respond, and very quick to resolve any issues. I would recommend them to everyone!!
I have used Alaskan Heating & Air through 2 AC units...a long time now. Today my repair service was completed bt Steve, who I have had for my maintenance checks recently. Steve is so good at his job and took care of me like family. My compressor was toast and it was replaced ASAP with no fuss, no bother and a more than fair price. Ibhave the service program so my savings more than compensated for its cost. Steve is a prince among men. He is courteous, patient and kind. A rare find these days. Thank you Alaskan!!
Upstairs A/C quite working late Saturday evening. Called Alaskan at 7am Sunday morning. Left my information with their answering service. Technician (Marcel) called me back quickly. He was able to get to my place a lot quicker than I was expecting being it was the hottest weekend of the year. Marcel was very friendly and professional. He had my Unit running by 10am. Repair cost was very reasonable, especially for a Sunday. Thanks again Marcel
WARNING - DO NOT USE THIS COMPANY. This company scammed me by installing my house’s water softener and told us that my family can drink from anywhere in the house after installation. I asked their technician at least three times, before and after installation, he confirmed yes because the water softener is installed for whole house. I paid for an expensive water softener because of that, but later found out that this company lied to me. They did NOT install for the whole house! I only found out about this several days later when my laundry room was installed a new washer/dryer and found out that the water softener SHOCKINGLY did not install for the whole house. My pets had serious diarrhea from the 2nd day we provided them water from the kitchen faucet and cost a few vet visits. I called this company to request them to correct the install and unbelievably, they declined to fix this, and even did not apologize for this mistake. They kept saying they don’t have other option. They don’t compensate for the mistake they made, and caused me to buy an expensive water softener that installed wrongly (and dangerously if my family keeps drinking from kitchen faucet). The only thing they could offer is to credit the $550 installation fee if we agreed to pay thousands more to change the water system!!! This is an unacceptable way to run a business, it is unethical, irresponsible, even causing potential health and safety issues to consumers. Please do not use this company if you don’t want to get scammed and put your health at risk. Until they admit this is their fault and compensate accordingly, this comment should remain here to warn any potential victims of this company.
I've never had a better experience in all the dozens of Skill trade companies than I have had with Alaskan!!! I cannot thank them enough for their honest transparency they have with all their customers! THEY ARE TRUELY THE BEST QUALITY PROFESSIONAL INSTALLERS IN THE COUNTY!!!! DO NOT USE ANYONE ELSE!!! THEY DESERVE 1000 GOLD STARS!!!! Thank you to everyone in their office and in the field!
Had my yearly maintenance service done on my AC. It's had to find companies these days that don't have an agenda but I have to give a huge shout out to Marsel at Alaskan. Professional by all means but also personable, transparent and honest about what I needed to have done, which he took care of right away at an affordable price. Kudos to Alaskan for having one of the best technicians around.
We had Alaskan replace our old AC and heater units. We shopped around and they were the only ones who took into account our specific house, rather than just giving us the standard option. They added a return and relocated the outdoor unit, to give us our patio back. The additional charges for those issues were reasonable. There was a problem the first day that knocked out our cooling, but they came back out right away and got it running right. We just had our first maintenance check 8 or so months later with a professional service tech. We have had no problems with our nice new unit or the included thermostat since it was up and running correctly. We are very glad we chose Alaskan.
I have done business with them a few times and it has always been a great experience. Most recently we had a hepa filtration system with the UV light. Price was great and they came right out and did a great job installing it. A+
Alaskan installed 2 new HVAC units in 2021. Highly recommend them to everyone. Competitive , top quality work, no games, no sales pressure—they do what they say and are highly reliable, something rare in todays time. Customer service/scheduling person is great when you call. Easy access to their accounting dept. We bought the maintenance contract for 10 years. Techs are well trained and could answer all of my technical questions. If you want a highly responsive company and want to work with great trades people—techs, front and back office and even the sales guys— Call Alaskan!!
Alaskan installed our Maytag unit on our roof over 10 years ago. They have serviced it twice a year since. We have always been happy with their employees and service. I highly recommend this company!
In 2016, I signed a contract with Robert to replace my HVAC system. Since then I have a maintenance contract with them. They come in the winter to inspect, clean, and check for any problems with the heating system. They come in the summer to check out the AC unit. The dust here is horrible, so they clean out the dust in both units. They also come once a year to do a plumbing inspection, which includes checking water heater, drain, and inspect for any problems. With the hard water, corrosion is a problem and last year they replaced a corroded part. The techs are always very professional, knowledgeable, and will answer any questions you may have. They all appear to enjoy working for Alaskan, which to me means the company cares for their employees. In turn, they are conscientious and work with intergrity. The last service tech, Luis, was here to inspect the plumbing. He checked the pipes in the bathroom sinks, toilets, and kitchen sink. He did a very thorough inspection. All okay! He booted his feet when he came in the house. I also appreciate that they call to schedule an appointment, and call prior to arriving. They also call afterwards to make sure everything is okay, and the tech cleaned up, which they always do. Alaskan is my plumber, and I highly recommend them.
Alaskan put in my HVAC system some years ago. I also have a service contract with them that has them come out every 6 months. On my last service visit they missed something and I informed them accordingly. The next day I got a call from one of the owners. That call lasted for 35 minutes. At the end of the call, he asked me to see if they could turn the relationship around. As a result, I contracted with them to redo my AC/heat venting in the attic as I have a 35 year old house and it was the old decaying R4 insulation. At the same time, I asked them to redo my plumbing: shutoffs for all of the bathrooms (there are 4 bathrooms) utility sinks, new outdoor faucets, replace the anode on the hot water heater and put in some ‘T’s’ for hot water circulation(there are 4 bathrooms). Their organizational skills, processing, professionalism and throughput was incredible to watch. There were 6 guys on the HVAC crew and they worked from 9 AM to 9 PM to get that job done. The plumber then came in and worked for two solid days to get all of the plumbing activities done. I have to admit I threw them some curves as I kept throwing more and more plumbing tasks while he was here. Conclusion: I have worked in Quality Assurance for 40+ years. We have a saying: “The next best thing to getting it right is making it right.” Use Alaskan. They provide a solid, dependable, efficient service with strong expertise, professionalism and good pricing. They will walk the talk. If you have an older house, like I do, consider a ‘makeover’ by updating your HVAC and plumbing with them.