Reviews (59)
Called to make an appointment and was notified that I would be placed on the schedule for after 3pm. Received a call from River City that they had a technician that had come available and could get to the house sooner. Notified the person that it would take me awhile, at least 30 minutes or more to get to the location due to being at work and being across town. They did call me to see where I was at and told them I was almost there like 7 to 10 minutes. Arrived at the house before 10 minutes and tech was not there. Then was placed after 3 pm the next day because their spots had filled. When questioning what about the 3 pm spot was notified that spot had filled. I have used River City to install a heating and a/c unit in my old house, maintain the systems at that house and the new house as well as numerous times for my employer and had always been satisfied with their service until now. It is fine, there are plenty of other A/C companies out there and many with better customer service. Maybe it is a lesson learned to keep your original appointment and not try to be accommodating to a business, but working people can’t just drop everything because a business has a cancellation. Called to notify them to cancel the appointment for tomorrow and was notified they received the google review and had already cancelled it, no need to notify the customer. In review of the ring cameras, the companies response is completely false. The technician was at the house for less than 15 minutes. Also, the original call was at 11:13 am, the technician arrived at 11:42, left at 11:55 am, and I was home by 12:06 pm. Another company came out within the hour and diagnosed what was wrong. They also indicated that it should have been identified on the bi-yearly service done by River City. If the response is from the owner you may want to tell your scheduler to get her ears checked, realize people have cameras these days and maybe proofread your responses before posting.
Adrian was knowledgeable, efficient and thorough. Zach , as an apprentice, was attentive and willing to learn. Excellent service!
River City Heating and cooling was easy to work with, quickly found what was causing my AC to not work, and fixed it very quickly with parts on hand and professional quality work. It was nice they had an office person available for scheduling on Saturday mornings and we were able to get it fixed by Monday. They were also extremely reasonably priced and we appreciated their service. Our technician was Tyler and he did outstanding work!
Terrible customer service. Had 2 techs come out and look at my AC unit. They gave 2 different reasons for what the problem was. After the second one suggested I get a new unit due to the age of my AC unit, I agreed, but communication with Brad, the manager who would come out and provide a quote was terrible. It’s been about a month now, I still have not heard back from him, and decided to just take my business elsewhere.
I used River City Heating and Cooling to put in a new furnace and Air Conditioning in my house. Brad Goldenstein was very easy to work with and answered all my questions and concerns. I would recommend them to all of my family and friends from the great professional job I received.
Sold me a 10+ year old model as "new" when it broke tech comments "hard to find parts for these old models" Techs are friendly and do ok work, but service calls on the "new" AC unit exceeded 2500 dollars before it was finally fixed by replacing the condenser. If you buy a new system, find out the year the equipment was manufactured before they install it, or you might get "new" (still factory sealed) equipment.
I've been a customer of River City since 2008, including everything from basic maintenance to projects involving some major expenses (heat pump, major ductwork, etc.). I’ve stayed with them all these years and I’ve referred people to them because I've been very happy with their services – until now. They installed a new thermostat/humidistat this past October. With the subsequent onset of cold weather, the air became very uncomfortably dry. I spent a couple of weeks trying various humidistat settings, but the humidity in the house was always 21%-28% no matter how high or low I set it. I called River City about this and was told that I had to schedule a service call as they wouldn’t address this over the phone. The technician changed the humidifier filter (which he said wouldn’t help) and he politely told me that the furnace needs to run all the time for the humidity to change. That was that. I tried to explain that this had never been an issue in the 24 years that I’ve been in this house, but he kept repeating the same message. So in the end I was charged (and paid) $111.50 for a $20 filter and to be told that the only way to raise the humidity is to crank up the temperature so the furnace will run all the time – which sounds like bad advice that could have been delivered for free over the phone. I’m sad to say that it might be time to look around for a new HVAC company. This service call deserves 1 star, but I’m giving them 2 in honor of their former great service.
Called this morning, Tech came out at 3p. Repaired, paid and gone in under 2 hrs!!!! Contrel, you the man!!!! Best HVAC Tech ever! Highly recommend this company and ask for this Tech, he will take care of you. Very reliable, fast and honest!
Quick and efficient service!
The team at River City Heating & Cooling is excellent. I replaced two A/C units over a 30 day period of time. The owner/manager offered to lend us a portable A/C unit until the equipment came in. The prices offered were the best in town. And after installation, follow-up visits and calls were made to our home to confirm quality delivery. The visits were unexpected and welcomed. Great service! I would recommend River City Heating & Cooling to anyone looking for a fair, reasonable, reputable and honest company.
Experience has been poor.
Worked promptly and professionally to make sure we were happy with the product. Very responsive to minor issues following installation; the new system works very well!
This is a great company! My air went out at 11:00 last night and it was working again by 10:15 the next morning. Fantastic service! Thank you, Rivercity!
We had a new AC installed in the office last year and we had a wire work itself looks. I called them today to get on the schedule ad the came out within a few hours and double checked all wires to make sure he found all issues. The tech was very polite as well
Got up this morning to a cold house. Called River City and they had a tech out to our house within the hour. The tech, Contrel, had us up and running again in no time. He was very knowledgeable and friendly. Also appreciated senior/veteran discount. If and when we need service again will request Contrel.
Arrived within an hour of calling to service our furnace, very friendly and professional technician
Always prompt, professional, and willing to troubleshoot minor things over the phone!
Our furnace went out after hours. We called the after-hours team and Barry (tech) arrived quickly and had the problem fixed even quicker. He was courteous, efficient, and such a blessing on a cold night. Would 100% recommend Barry and this company! Shannon
Very punctual and curtious crew. They took care to not make a mess as they worked throughout my house and were very helpful in explaining what they were working on and why they had to make changes along the way. I highly recommend them for any size project
They have come to my home to perform bi-annual maintenance on my furnace and heat pump for the last seven years and have always done an efficient, professional and effective job.