Reviews (100)
I have used you all for years however this year (2023) I have had two "not great" experiences, 1) being mislead on a bid, and 2) during the regular maintenance package servicing. Luckily I was watching what the tech was doing (by chance) and having previous experince I called him out as the manner in which he was servicing the unit, which was with the least amount of effort as possible, skipping steps. The tech corrected his behavior luckily. I have learned that at times values shift the bigger companies get. I wonder if this is true here also unfortunately? I loved working with you and hope to continue to. My advice currently is second guess what your being told and follow up to ensure service and price is preformed according to industry & competitive standards.
I thought you did a great job answering all of our questions, you were polite and responsible you were very knowledgeable. Thanks see you in the Fall
Tyler was great! He showed up promptly, knew exactly what was wrong with our air conditioning unit, patiently explained the replacement part to me, and fixed the problem quickly and easily. After a miserable night with a hot house, we were so grateful for the excellent service during such a busy time for AC companies. This was our first experience with Getzschman and it was a good one. We will definitely call them again. Thanks, Tyler…you were our hero today.
Tim Cudd and the gentleman with him did a awesome job on the work I had done at my house. Friendly and courteous. G-Force is a great company and I will continue to use them.
Ben was very knowledgeable and professional. He suggested the best solution for our situation as well. Thanks Ben!
Tim was professional and courteous. He presented numerous options and applied no pressure in allowing us to choose what was the best solution for our home. The prices were very competitive and the trust he built made the decision to use Getzschman an easy one. He was also very considerate in setting a timely installation appointment, while helping to keep us cool until the new installation could be completed. I highly recommend Tim and GHAC.
Josh was very professional, made sure i understood what was happening and make appropriate suggestions.
Getzschman was prompt (less than 4 hours!) in getting someone to look at the unit. He did have to come back early the next day due to the coil being frozen and had to thaw. When the technician Pat came back, he was very professional and let me know exactly what parts he had to replace and things he had to do to get the ac working again! Would recommend their services to anyone. * * Update to the previous post: After replacing the parts I was informed that the compressor was not preforming as it should and if it does not cool as intended; more than likely the unit would have to be replaced. Several hours later, temperature did not go below 82°. They came back that night and of course the compressor was bad. The very next day, Getzschman was able to sent a representative, Tim Horak, whom was very professional, on time and also seemed to be compassionate about me already having to spend almost $500 and the unit and it still did not work, and told me that he would deduct the amount already spent from the purchase price of a new unit. 2 days later, Micheal and Blake that arrived to install the new unit, seemed to be knowledgeable and respectful of our property; throughly explained what I could expect and approximately how long it would take to complete the install. I was able to leave and they called me right about the time they said they would finish, allowing me time to travel back home to pay them for their work, if after inspecting and I was satisfied. Even though this was not what I was expecting to have to purchase to fix the problem; it is life and the transaction could not have been any more professional or gave me more a peace of mind with my purchase. I would recommend this company to anybody without hesitation.
Gary was friendly and very helpful. He worked efficiently and even gave the dogs a treat! Thanks for coming out to the farm to double check our air conditioning unit.
Installation was done in one day and very well constructed. Please insist that your boss includes in your work order all the replacement items that the salesman included in the price. That was not your fault, but management has to address the issue.
Tyler took the time to resolve a continuing problem we have had with our HVAC system. Other techs kept changing the fuse in the furnace when the problem actually was a short in the wire within our heat pump. Thank you, Tyler, for going the extra mile for us!
Mike was very professional, new what he was doing.walked me through the new thermostat. When I had a question about the unit he took the time to answer me.
We got our furnace from them before and was happy with the job. Called them today for service of ac
Tyler arrived early (with notice) and got right to work. He explained what he was doing and why. This was my first experience with Getzscham, not likely to be my last.
Brenden was very professional, thorough , and completed the job in a timely manner. We were very pleased with the job!
Jordon was fantastic. He took the time to answer my questions which I really appreciated. Great service and friendly professional!
The whole team from estimation to installation was great. The guys did a great job of installing the system.
Thank you for putting in a new water softener for us! You also did a super job with fixing the eaky pipe. Looks so much better! We will definitely use your services again!
I felt that Ben was very professional very thorough and very clear on explaining things and I will be calling again
5k to install a hot water heater and patch 2 pvc lines They stole my tools out of the basement and now deny it. Beware of this company.