Reviews (100)
John Henry has a monthly service for “VIP” clients. They got us in SAME DAY on a spring day when our A/C wasn’t working, diagnosed & fixed the problem by 5:30 pm. As always, very kind & gracious
I was so impressive with Kaleb, he quickly diagnosed my AC unit troubles. He clearly communicated options and was so very professional. I truly appreciate not only Kalebs expertise and the responsiveness of John Henrys!! Thank you!
Called and they came out same day. Fixed my AC issue even if it’s temporary. Gave me the knowledge of what unfortunately I already knew but made me aware of my options.
TJ was prompt and professional. Fixed our shower cartridge. Did a fantastic job! 5 stars!
Thank you so much for clearing our clogged drain. Tyler was very responsible with this job and very professional in all he did. He had spend a lot of time clearing it and did a really good job.
Fantastic service. Watet heater went out and Ty was here in a few hours and replaced it. Was very personable and efficient. Will definitely use again. Edit: Three months later and we had them install new HVAC System. Again they were prompt, clean and professional.
John Henry. Very well mannered. Did an excellent job. Replaced our 23 yr old toilet. Exceptional quality of new toilet. Clean!
The scheduling was flawless and service was prompt and professional. They called to make sure I was available before coming over and the technician did great work. I have used JH twice for plumbing and both times the work was great. The pricing is pretty high in my opinion. This visit cost $365 before tax to unclog a sink. If you subtract the 50 dollar trip charge that left $315 for the technicians time and a few minor material expenses. It took the tech about 40 minutes of work from when he arrived to when he was packed and left. After material costs on both of my visits, labor was well over $200+ and hour. In short, if you want a Job done well, John Henrys will do it for you, albeit at a premium.
If you use John Henry's and they tell you they will do something, get it in writing upfront! Don't expect a response from management unless you've made many and numerous phone calls to them. I had a new sewer line installed.
The flexible vent connection from our clothes dryer in our main floor hallway to our basement and then continuing to the exterior split apart in the rafter area and we couldn’t fix it ourselves. John Henry’s came out the same day we called and repaired the problem promptly. They also checked our vents and determined the vent needed cleaning. This work was completed on the same visit
At first when I called John Henry’s I thought it was going to be expensive but then it turned out to be not that bad and Trevor did an amazing job replacing my shower. He told me that it would take about 3 hours and it was really close to thst
Update/edit: All of the below is true - HOWEVER, they did totally correct the underlying problem which was a badly deteriorated main pipe under the basement floor. The demolition/construction crew came within 3 days - very quick in my opinion, dug up the old pipe which was cracked and eroded at the top and replaced it. It took two days to dig up and remove the old pipe (about 20 feet I'd estimate), install new pipe, inspect and refill the trench with concrete - very quick and efficient. They cleaned up the mess that was created. I would use John Henry's again. The second half of the work I would rate as a 5. I think that trying to initially clean it (below) caused it to collapse but the pipe did need to be replaced - that is obvious now. *********************************************** Previous review: Our sewer line was running slow. I was trying to prevent a backup by having them clear the line. The plumbers arrived on time on Friday and were polite. They didn't think there was a problem at first, but decided to use a camera to see if there was a clog. There was a partial "soft" blockage and roots on downstream. The water was relatively clear. We agreed to have them "jet" the pipe. When I inquired a while later, they said that it didn't work completely because the line was too small and the jet couldn't get through. They said they tried and tried. They were able to clear roots from a different access. I then agreed to a smaller snake type clearing device. When I inquired later, they said that the end was getting stuck in the MUD so they couldn't turn the corner, and that the sewer line was broken. The camera, that had formerly shown the inside of the pipe, now came back covered in mud. I write this from a hotel room because we do not currently have a working sewer. Monday someone from the company is coming to give us an estimate of what it will cost to jackhammer the basement floor and replace the pipe.
Sean came out on Father’s Day to help diagnose a AC issue. He showed up timely and was extremely professional and able to answer any questions I had. He definitely made a frustrating situation much easier to deal with. The issue was solved timely and the unit was up and running again in no time.
Ac went out in the night. I called when they opened, had a live receptionist (not done robot) that got me scheduled that day. Repairs were made that same day. I cannot give enough praise to the folks I worked with. The best in town.
We had a great experience from Jon Becker answering our questions promptly to the installers, Derek and Dave. They were efficient and friendly. They cleaned up after them and showed great care in moving things to our basement for the installation. We are so happy with the efficiency of the new Trane air conditioner and furnace. It runs less than our old one and we have less dust in our house. Great job by everyone. John Henry is a great company.
Informative, honest, and did not over sell/upsale. Got 40 yrs of a grease clog removed. Thanks Sean for a great job and solving the issue before my company arrived!!
Had them out to replace my entire hvac system and the job was done quick and professionally. After the job was done they came and cleaned the duct work. They walked me through everything on the new system and duct cleaning. The whole team was super professional and knowledgeable
Trevor showed up almost right at 12 pm, of my 12 to 6 pm window. I'm very pleased about that. He was polite, professional and looked at my garden😁. Trevor was in and out in a timely manner, which left the rest of my Friday afternoon free😁 Thanks.
John came out and quoted us a new HVAC system. He was professional, caring and willing to educate us on what we needed. We ended up going with a different bid based on what we could afford. I would recommend John because he wished us luck with what we picked, hoped we enjoy what the system we chose, thanked us for the opportunity and wished me a happy father's day. Very class act!! Thank you sir for your time. Definitely 5 stars.
The technician that you sent out was fantastic. He was very knowledgeable, friendly polite, and I had told him that John Henry’s will now also be my heating and air place to call since this time I just called them for plumbing.