Reviews (27)
Called Custom Cooling &Heating Inc. after a referral from a friend. A/C had a leak and they charged it within two working days. Discussed replacing both AC and furnace. Bid was sent to me in a couple of days. Agreed on a system and they installed it 6 days later. Entire job took 6 hours. Did an outstanding job and explained all the functions, settings and controls in a professional manner. Extremely satisfied with their work and equipment.
I've had to use this company more than once since I'm a renter .. they are horrible at follow up phone calls and appointments and very rarely show up on time for appointments. In addition I've had to wait 2+ weeks for a part both times I've needed one AND I'M THE ONE that had to call back and ask for an update... These were both during the winter and one was a simple thermostat replacement. I would not use this company if it were my choice. Only two stars because they did eventually "do the work".
Great folks
I am extremely happy with my new furnace & air-Conditioner. Customer service from initial contact through estimate & installation was very professional and efficient.
Custom Cooling & Heating did an excellent job replacing our furnace and A/C. The installers were professional, fast, and friendly. The price was excellent. Thank you Custom!
All of the guys that came to install our AC unit and ductwork were great guys and very good to work with. We had a very positive experience.
They came out and looked over what units I had, old ones of course, told me what needed to be done, what should be done. After inspection of the old units they emailed bids on 4 different levels of comfort and the costs. They let me choose what I wanted, set up the appointment for ducts to be cleaned . The cost was exactly what they estimated. Very professional job . Very pleased with the way the AC now performs.. I would definitely refer anyone to them.
Awesome company. Brad was great and professional installers were perfect. Highly recommend for all cooling and heating needs.
Had a very good experience with Custom Cooling & Heating Inc. We were able to easily make contact with the individuals at Custom who were able to send someone over quickly to resolve our A/C issue and answer all of our questions. Really appreciate the customer service.
If 10 was the highest ranking one could give I would opt for a 12. They exceeded all my expectations
Very helpful and professional service. Highly recommend! They replaced our furnace, fixed the air conditioner and even did a last minute chimney fix. Always polite! They have earned life long customers!
Always professional and trust worthy. Good service area for people out of city limits.
Would give higher stars since we used them in the past, but we drive by every morning and they sometimes dangerously cut off traffic in their commercial vehicles to get onto Hwy 34. We really hope it was that much of an emergency!
Terrific company to work with
Had a need for a part a couple months ago and the owner made a personal visit to help me fix my A/C on a very hot day. Very personable and professional. Highly recommend them to all! Thank you
Recommend!! Great srvs!!
Custom Cooling and Heating switched out my old AC unit and indoor coils a few days ago. They also ran new lines. The service was exceptional. The technicians were on time, professional and cleaned up the site. I could not have asked for better service from the very start of requesting a bid. Everyone I dealt with at Custom Cooling and heating were knowledgeable and polite. I would recommend Custom Cooling and Heating to anyone looking for HVAC service.
I wasn't happy to have a problem with my AC in the middle of a holiday weekend, but Custom came through and fixed a new problem, unrelated to an earlier service call. I appreciate their quick response so we now have a cool house with a house full of company.
I have used the service of Custom Cooling & Heating for 13 years. Last week when the temperatures reached between 83 & 94 degrees, I discovered my air conditioning unit was not working. The same day, Custom determined I needed a new unit, in less than a week, I had a new unit. This company cares for their customers. I would recommend them to anyone! Thank you guys, your the best!!
Brad and his team did a perfect job replacing our heat pump. He gave us a repair option and then multiple replacement options. He also recommended switching from a heat pump to a conventional air conditioner. This was less expensive then going with a new heat pump and should give me less repairs down the road. I really appreciated all the options and the great advice. The technicians were in and out in one day and cleaned everything up and left my place better then they found it. Couldn't ask for a better experience from the beginning to the end!!