Reviews (52)
I submitted a service request at 5:45am and received available same day service times within 15 minutes!
The company was very prompt and on time gave us excellant service.
Xcell Williams was conscientious, knowledgeable, and prompt! Their office team of Sara and Kate were great and always took the time to explain what was going on and always kept me informed, as well as when the warranty company submitted a lower portion for me to pay after l had given a higher payment? Sara called me the day after with the revised figure! Chris who was the technician was very understanding of my situation and worked hard to make sure we were taken care of, in light of all the issues we had with the warranty company. Xcell Williams is an outstanding company that puts their customers first! The company is clearly top notch!
I recently had the pleasure of working with Excel Williams Heating and Cooling, and I must say that I could not be more satisfied with their service. One of the highlights of my experience was working with Casey, the owner who was incredibly helpful throughout the entire process. He truly went above and beyond to make sure that everything was going as planned and that I was completely satisfied with the service being provided. Additionally, Steve the technician who worked on my heating and cooling unit was fantastic. He was knowledgeable, efficient, and provided great customer service. He took the time to address all of my questions and concerns, and was considerate in cleaning up after completing his work. Overall, I highly recommend Excel Williams Heating and Cooling for anyone in need of heating and cooling services. The team's dedication to providing high-quality service and ensuring complete customer satisfaction was truly exceptional, and I would not hesitate to work with them again in the future.
Awesome customer service, highly recommend
The owner made sure that the problems were corrected
Casey and his team are responsive, professional and always go above and beyond to provide great service. Highly recommend!!
Great customer service friendly technician he explained me to me what the problem was and took care of it I would recommend this company top notch customer service
Heat went out on the coldest day of this year....... go figure!!! I call they came out later that morning, thank God!!! By the end of the day it was fix. I definitely plan on calling in the future. Thank you so much!
Amazing company. The lady who answered was an absolute sweetheart and the man (Casey) who showed up was an absolute gentleman and extremely kind and helpful. Helped me get my furnace working the day before Christmas. Lovely company. 10/10
Tech was very professional he was on time and reliable didn’t have the part to fix my furnace due to the holidays supply possibly wouldn’t be open the tech made it happen repaired my furnace👍👍👍👍👍👍👍😄😄😄😄
They installed a new AC for us. We are now scheduling a heater replacement as well. The service was very good and prompt. They were able to come out the same day we called to get our estimate and did the work within 2 days. Office staff and technicians were very friendly and helpful.
Xcell Williams heating and cooling is the best. I needed my ac repaired and left a message late Tuesday night. My call was returned before 7am on Wednesday and a Technician (Wyatt) was at my home before 11am to fix the problem. Repairs were explained; reasonably priced and done in a timely manner. Now that’s what I call service! Not only were they responsive, but they were professional and courteous. I used this company a few years ago for my ac installation and they were just as nice and professional then as well. I will definitely use them again and refer them to all of my friends and family! During this day and time, we could all use a company like them. Karen Sumrall
They always do good Job!
Very helpful, thorough, personable and professional service.
William heating and cooling professionals and they know what they are doing and they are reasonable in their prices.
I've been referring and doing business with company even when they were under a different name, however the same great quality of service which is second to none. The repair technician was Johnny Luv and I HIGHLY RECOMMEND him for your service and install needs. In conversation with Johnny Luv, he informed me that his prior experience was with SPIRE GAS Company.
I needed a new furnace for one of my rental properties. Xcell Williams Heating Co. came out and looked at it. They offered to repair the furnace, but since the furnace was 17 years old, they gave me a good deal on a new one. Came out an installed it the next day, The installers where organized and knowledgeable. Good service great price! I would recommend this company. Bill Lenich
This company had great service Great products they were on time. Hassle free no problems. Best of all great prices.
I used Xcell for a recent installation and was very happy with them. Sara in the office was very professional and courteous. The guys that performed the install did a quality job. I will be using them again.