Reviews (38)
A couple of their drivers in a big van pulls up next to my car,gets out,slams his door into my door and doesn't even say sorry or acknowledge me even though I'm sitting in the car looking right at him. By that display of disrespect I couldn't imagine hiring these guys to do anything!!!!!!!!!!!
Did a great job. Made sure it was all fixed.
Bob was very easy to work with & very knowledgeable about his trade.
Never answers calls or emails in a timely manner. Doesn't have an emergency line.
I took a job with this Company for about two weeks and could not deal with Brandy the Manager. She is the worst person I have had the misfortune of dealing with in my entire adult life. I urge anyone considering calling them to call any other company. I have been in the HVAC industry over 30 years now so I know how customers should be treated and she is not even close.
A-1 Came out to our house on 5/11 and said our A/C is broken and we need to get it replaced. We said, ok. Let's do it. It's been two weeks and we have heard nothing back from them. We're still goin on this issue. Brandy at A-1 has been great, turns out it's our home warranty that's the issue. Blech.
I own an investment property and the furnace was not kicking on in really cold weather and my tenants were waking up to a 55 degree house. I have an Old Republic Home Warranty and called them for a service call and they sent out A-1 Complete Heating. The contractor came at the end of the day and said the filter needed to be changed, which got changed out. The next day the furnace was still not consistently kicking on and I called A1 and spoke with a tech rep who said that the extreme cold temps were causing the furnace to run longer and a safety mechanism was kicking it off and to turn the thermostat off for 5 minutes and back on to kick it on and there was nothing wrong with the furnace. This started on 1/20th and I called A1 again on 2/2nd to discuss the ongoing problem and left a voicemail and they never returned my call. Moving forward, 2/3rd at 8am I called Old Republic Home Warranty and asked them to send out a different contractor and they sent out Elite Heat and Air in KC, KS. Rocky with Elite Heat and Air called me in less than an hour and I explained what the furnace was doing and he told me over the phone what he thought it was. He was at the house at 10:30am and literally had the furnace repaired in 15 minutes and the furnace is heating like a charm and had the house up to temp in about an hour. A1 Elite did not listen to me nor return my calls when we were still having problems so I would not recommend them, the customer service was disappointing and frustrating and my poor tenants were freezing.
Poor customer service, texted me for an appointment about a warranty call and had already scheduled an appointment for me between 2pm and 5pm. I texted back asking if I needed to be there, they responded say they could get my garage code. I wasn’t comfortable with that but I told the if he got there after 4pm we would be there, they responded saying they couldn’t schedule warranty calls after 3pm. Confused because they already had me scheduled from 2pm to 5pm, I called. The lady I had been texting with was immediately rude and tried explaining to me that they didn’t schedule appointments after 3pm, when I told her that they already scheduled an appointment from 2pm to 5pm, she told me that if I didn’t understand what she was saying then I should find another company. This company is trash and I would not work with them
Do not use their service. This company is a total disaster 1. Pricing, they charge you crazy money for small things. 2. Quality of work - POOR and unprofessional 3. Attitude - BAD
The best
Thank you A-1 Complete Heating & Air! Our technician was very professional and knowledgeable! We've met with several other companies since moving into our new house and Zach was the first one who sounded like he knew what he was talking about! We so appreciate your help in getting things working right for us. Also, special thanks to Brandy who helped get us scheduled on short notice!
Replaced the garbage disposal. Very quick and professional services given. Great work by Chris who did the work and with Brandy in the office. Thank you!
I woke up with my furnace not running on the first snow day this year. I called this company 15 minutes before their opening time and they answered just like I had called during business hours. They had a tech out to me within an hour and he diagnosed my issue within minutes! Chris (the tech) made a call to the office then drove to the supply house and back with my part without making me wait all day. All said and done my heating system was back up and running in less than two hours. I can tell you who I will call for my next HVAC issues. I would highly recommend this company!
I hired A-1 Complete Heating & Cooling through my Home Warranty. The issue was when I turned the switches on the thermostat the fuse on the HVAC kept burning out causing the blower fan to constantly run with no heat or cooling. A-1 guy came out charged me $75 to change a fuse but did not do any trouble shooting to find out what was causing the fuse to burn out. The 3 amp fuse blew again. Temperature was in the teens to low 20's at night and I needed heat. Both myself and my Home Warranty company called A-1 several times and left messages for a recall to come back out to my house because the problem was not fixed during their prior visit. A-1 would not return our calls. I do not recommend A-1 and I would also like a refund.
Terrible service. They dont honor the warranty work. Takes weeks to get service.
Short staffed, unable to meet customers needs in a timely manner, rude owner (obviously by his response below) need i say more. If you like waiting and being told you are whiny bc you need your A/C fixed when you have animals, this is your company! Have fun!
Hard to get ahold of. Our warranty company sent Steve out (who was great) and identified the problem right away. However, trying to get the installation crew to come back has been a hassle. We’ve called numerous times and have left voicemails and still haven’t heard anything back.
Technicians arrived on time and completed the job in a timely manner. Both men were very professional. Our airconditioner unit, both inside and out, was replaced in under 4 hours. I would recommend them highly!
The guys are friendly enough but very unhelpful. Our insurance covered our issue, all we needed them to do, was fill out a 4 question claim. They said it was no problem. However, after two weeks, 7 phone calls, 3 emails, and no response, I would say to never use this company as they are very unresponsive and not helpful. I even asked them to just let me know if they didn't want to fill it out, so I knew and could move on to another plan to get our heater fixed. They continued to promise and no response.
Numerous issues with this company. They missed 2 appointments that had been set, rude manager, and wouldn't fix and issue they caused without going through the home warranty site.