Reviews (51)
Andrew from Done heating and cooling just came out to help fix the AC unit on my bar building. I wouldn't of been able to do service this weekend without them. I really appreciate them coming out a couple hours after I called and fixing the problem. thankfully it wasn't too big of a deal and they had the parts on hand to make the repair. I will definitely be calling them for all my emergency needs in the future. highly recommend five stars.
I called yesterday to inquire if they installed mini splits but couldn't remember what it was called suddenly. I instead explained what type of unit i was looking for. The guy confidentally told me he knew what I wanted, an air handler and gave me a really high price I knew was not correct. When I persisted saying he was confused on what i was talking about he commented saying I know what you want. My second attempt at describing he said why are you calling me if you don't know what its called you want central air correct? When I said no he just said well we only do that and ended the call. This man was so incredibly demeaning and disrepectful.
Frankie was very professional and explained everything. He was quick and efficient. My AC is very old and outdated. He explained why, at this point, it was better to do nothing and wait for it to die. The furnace was just fine.
I called and within 35min they were here. The technician found the problem and repaired . I give a 5 star rating and I will use them again. My ac is now working fine.
Awesome People and their service..
Came out quick, found the problem fast! Recommend for the locals
We had a great experience with Done Heating & Cooling. I called early on a Saturday and Frank arrived in less than 45 minutes. He diagnosed our furnace problem, found the necessary part, and fixed it all the same morning. My wife and I were more than happy with the service. Thanks again Frank!
Christmas Day we woke up to a broken motor in our heating unit. It’s 18 F and snowing out, we were worried no one would be able to even inspect our heater until Tuesday (Christmas Day being on a Sunday) Lucky for us Frank was able to inspect and fix our fan motor before Christmas dinner that day. Explained all the costs beforehand and did not give any expectations he couldn’t promise. While he was putting the unit back together, he cleaned a sensor that becomes a common problem often and told me some preventative actions I can take to further the life of our furnace. Other companies have tried to con us into replacing our furnace, but Frank was honest and helpful; helping me understand how our unit works and what to expect in the future. We can’t thank you enough for this Christmas miracle and will use this service for any HVAC needs in the future. Frank above and beyond my expectations for a breakdown at the worst possible time, thank you!
I woke up on a Sunday morning to a furnace that stopped working. It was 22 degrees that morning! I called Done Heating & Cooling, right at 8am and Frank answered the phone immediately. He was friendly, asked a few questions and said he would be at my house in 1 hour. Frank came from Warren all the way to Clay, MI in about 45 minutes. He was professional, efficient, and even wore shoe covers to protect my hardwoood floors! He is super smart, friendly, and a fast worker. He diagnosed the problem and repaired my furnace within a couple hours! I was fascinated that I actually received service on a Sunday and the technician arrived within 1 hour! I was 100% satified with the honest solutions he offered, his pricing, and his quickness in restoring heat to my home. He even gave me a follow up call 3 hours later to check on the status of my furnace! Outstanding company! Hands down, the best in the tri-county area. Rest-assured that all your heating and air conditioning problems will be solved. IT'S DONE! Done right by Done Heating & Cooling!
Most horrible service. Frank who acted as the receptionist and also as the service person, an immigrant from Greece, was as rude as they come. The rudeness was not just part of his nature but also to hide his incompetence. He acted arrogant when telling that the service charge of 150 dollars to diagnose cannot be applied to the repairs. He claimed the furnace was at least 15 years old and required a new circuit board and it will cost $ 592 besides the 150 dollars which he had already charged my credit card before even starting. When I told him that the furnace was just 4 years old, how did he diagnose that the circuit board was defective and can he assure there will be no further problems and charges if the circuit board is replaced, he couldn't be more hostile telling me to then go to the company which installed the furnace for it must be under warranty and if after replacing the circuit board they find additional problems they will charge more. After telling him to pocket the 150 dollars and get lost I called another Heating and Cooling company and they repaired the furnace for 200 dollars. The 100 dollar service call was applied towards the repair. They came all the way from Taylor and charged just 100 dollars for service call, which they applied towards the repairs, while Done Heating and Cooling was a couple of miles from the house. Their technician told me the defect was not in the circuit board but in in incorrectly diagnosing the problem so they could rip me off. The owner replies that they stand by their diagnosis. If another company can replace a part for 100 dollars what the Done Heating and Cooling wanted to do for 592 through replacing the circuit board, yes there is a problem in the diagnostic abilities of Done Heating and Cooling.
Hi I'm Camus this is the first time I've used (Done's) services, the tech that came out was knowledgable and quick to diagnose the problem and just as quick to repair the issue thanks Done's I will recommend your business
Woke up to a very cold house two days before Xmas. Called a few companies that were booked for the day, or just straight up didn’t answer. Frank answered and arrived within an hour of my phone call. Within minutes, he was able to identify the problem, didn’t try to upcharge or add any hassle, and replaced the faulty part before the afternoon was over. My house was back to warm and cozy in no time. Very thankful for Frank and his quick, reliable service. Will be calling again for all furnace/AC needs…
Excelent service, they were the only company that couls come the same day to fix a furnace that was overheating. Highly recommended!
I am noticing a lot of people having good reviews, but I don't know what exactly was done. The only good thing was that the person who inspected, Frank, was able to diagnose and tell me what was needed and k ew what he was talking about. The problem is the service is too expensive for what is being done. I was charged $275 upfront for diagnostic to check what I had already emailed on the phone. And when he said how much it would cost it was more than $900 tfor a part that is only worth $100 and labor was over priced too. Also, he kept giving me the impression all he wanted was my money and said my furnace was not done well when on the service sticker it said he was the one who inspected (I bought this house after this).
So far so good! Was in need of a new furnace last week and Frank assisted me just fine. I do recommend.
Frank was great! Fixed the problem in a heartbeat and was very knowledgeable :)
Any heating or cooling issues in my home, I call Done Heating and Cooling! Frank always tries to come out as soon as possible and fixes the problem quickly. He’s put in a new furnace as well as a water heater for us. Highly recommend this company.
I've had good experiences with Done. The previous company I worked with tried to get me to purchase a new A/C even though it was working fine, just because it uses Freon. So far I've had Done do maintenance on my A/C and Furnace and they have not tried to sell me any unnecessary parts/services. I trust them to give good recommendations based on what will cost me the least, not make them the most money in the short term. I will keep calling them for any troubles/future maintenance.
Service came in 8/17 A/C was not coming on, they came and fix issue in 1 hr. Happy Customer.
I have used Done Heating & Cooling for many years now for AC and furnace issues. Frank is always very nice and respectful, he worked around my schedule and he shows me exactly what he is working on and answers my questions. I would gladly recommend Done!