Reviews (94)
They also installed a new water heater. Very professional, on time, placed drop cloths, told me what they were doing and left the area clean when they left. They put in my a/c and furnace in February, 2021. Highly recommend them.
Starting with my call for service through to the service technicians - always polite, reliable and professional. Highly trust and recommend this company.
Chris and his team were amazing from start to finish. Everything looks and works amazing! They were honest and upfront about the whole process and didn't try to sell me anything I didn't need. You will not find a more genuine person than Chris. Thank you again.
Very highly recommend them! On time,finished before the projected project time,and beat the price by far of a chain home improvement store. Will be using them from now on and recommending to friends and family. You guys are awesome! Oh by the way it was a hot water heater upgrade and to code for those wondering lol.
Pilot Mechanical was referred to us by another HVAC company They came out for a same day estimate for a new AC unit and we had our new unit installed within a week. They showed up when they said they would and they were professional and efficient. We highly recommend.
Chris and his team at Pilot have been wonderful to work with. They installed an A/C unit on my new build home back in August and were super professional and got the job done quick! Unfortunately for me, my builder used a different company for the furnace and we've had multiple issues with it. It started leaking water on one of the coldest days of the season yet. With two small children at home, having an unsafe and malfunctioning furnace is every mothers nightmare. Chris came out within 30 minutes and not only repaired the issue, but inspected the system and found other things that needed to be addressed. I highly recommend Chris and his exceptional team at Pilot. They are incredibly kind, professional and go out of their way to help you!
Asked for a quote to replace our HVAC system and while we weren't in a hurry, it took months to get the quote and then only after insisting on getting a quote. Recently had an emergency, called, left a message and received no return call. Called another company and got an immediate response. I won't be using Pilot anymore
Great response time, excellent service and workmanship, competitive pricing. Chris the owner tells you exactly what you need and what your options are. His staff delivers as promised. They were on time, kept us informed about their exact time of arrival and completed the job for a competitive price. We have used them for both heating and air conditioning problems and have been thoroughly satisfied!
Fantastic company to work with, very professional. Will definitely use them again.
Exceptional company with the best service. My hot water heater started to leak at 7 pm and we called Chris right away the next day he installed new hot water heater. Chris and Brent were professional and did the job on time with fair price. I’ll definitely only call them to replace my AC unit. Very honest and trustworthy. Thank you
Pilot Mechanical is consistently terrific for all of our HVAC issues. They are polite, keep us posted on schedules, and are very easy to work with. Their installers took on a difficult attic install and did a great job cleaning up. They were even willing to feed the fish in our absence!
GREAT SERVICE AND INSTALLION.
Chris did a super job on fixing our ac unit. If you don’t call him you called the wrong company
I definitely recommend using Pilot Mechanical! We had a new furnace/air and hot water tank install. And Duct/vent cleaning. They have the best price Chris didnt try to over sell or under sell! Chris Told is exactly what we needed. Very easy to talk to. And No one else could even touch their price!! They were on time. Great work! Very friendly and professional! Left no mess! And price was exactly what they said it would be. Not surprises at the end!! They made everything very easy and painless on our end!! We will definitely be using them for anything we may need in the future.
Recently had to replace my furnace and AC systems, so I called Pilot. This was an easy choice as I had used their services before. My installation of furnace, AC system, and thermostat went flawlessly. From the first contact with Chris, Jared, and Wendy, everything was great. All questions were answered so that I was comfortable. The install by Jared and team was professional and neatly done, something I greatly appreciate. I highly recommend Pilot Mechanical Heating & Cooling. Robert Pellillo
I worked with Chris. Very professional, nice, and helpful. He went out of his way to help and seemed to be doing his work more to help me rather than make money. I would recommend him. My furnace broke in the middle of the night (~3am) 3 days before the New Year. I contacted Pilot Mechanical and was put in touch with Chris. Before coming to my house, we walked through some troubleshooting steps over the phone so he could be more prepared in coming to do the repair. He wasn't able to come until early afternoon (other appointments already scheduled), but once there, he was able to quickly determine what was broke. Unfortunately due to the COVID supply chain issues he wasn't able to find the part, but was able to put me in touch with a separate repair company that was a direct supplier of my furnace (Rheem). This was awesome. This separate company (Andy's Statewide) was able to get the part and come do the repair for me. While Chris didn't end up fixing my furnace, I was very pleased by the fact that he didn't care to "lose" business - he just cared that we got heat back in our house.
I placed a call to Pilot for a new hot water tank. Talking with Chris, he did not try to sell me on unnecessary upgrades. He told me what the perfect tank would be for my house and family. The crew was at my house in less then 24 hours and replaced the tank. The technicians described everything that needed to be done. They were polite, clean, and efficient. I will not waste my time anymore calling around to other companies for any mechanical need. I am a life long Pilot Mechanical customer !!!
I used Pilot before for maintenance on my old furnace but it was old and needed replacing so I decided to get a new furnace and AC for a great price . Words cannot describe how happy I am that we used this company AMAZING, CLEAN, HONEST, RESPECTFUL and I can go on and on. They did such a wonderful job installing and cleaning up after. I’m just glad now that everything works great and is energy efficient.
I have used Pilot for many years now at my home in Novi and now in Oakland Township and have always received outstanding service. Chris has always been honest and has done fantastic work. This past weekend my old furnace was not working and he took my phone call on Saturday and was out to my house by Sunday afternoon and within 30 minutes had replaced the burned out control board and ignitor. A few months ago, I had Pilot replace my hot water tank with a tankless unit and Chris and his crew were very meticulous about the installation and made it look nice and clean.
They were very professional and Very neat