Reviews (100)
Couldn’t be happier with my new air conditioner from Colonial Heating and cooling. The entire staff was extremely helpful, knowledgeable, and has the best customer service. I would highly recommend this company for your heating and cooling needs.
Fast & efficient. The party that did the work was very polite & explained every detail he did.
DTE sent this company to my house the end of last summer to fix my ac. They charged me $500 to replace the motor. After that they had to come back multiple times and every time it was a new tech saying it was something else. Then it got to cold and they said they could not come back until it got hot again. The spring started and we called DTE only to have the same company come out again for them to tell me I need a new AC unit. So when I asked for my money back for the motor I got the run around and still have not received it. Horrible company. If DTE sends this company request someone else!!
Absolutely unprofessional and unacceptable. Our AC unit is on the out, so we decided to call around to get quotes to get it replaced. Colonial replaced our furnace a few years ago, and they allegedly offer a discount for return customers, so we got a quote for a new unit. ($4200) We called another company, who we have never gone through before and their quote was $4300 for a bigger unit than Colonial offered. We decided to go with the other company, so my husband called Colonial to let them know we needed to cancel our appointment because we are going with another company. Instead of either trying to price match (it's okay if they don't do that) or saying that they are sorry that they cannot price match but thank you, they just said, "fine go with the other place" and just hung up on my husband. Whoever works the phones over there apparently was not taught manners by their mother. Absolutely unacceptable behavior. UPDATE: THE MAN THAT RUNS THE PHONES JUST CALLED US REGARDING THIS REVIEW CLAIMING THEY DIDNT HANG UP IN US. THE PRICE WASNT THE REASON I LEFT THE BAD REVIEW. OT WAS THE FACT THAT YOU HAVE NO MANNERS AND HUNG UP ON US. NOW THE MAN ON THE PHONE SAID THAT OUR "LITTLE 1 STAR REVIEW ISNT GOING TO HURT" THEM AND HUNG UP ON MY HUSBAND AGAIN!!!! ABSOLUTELY UNPROFESSIONAL., Clearly this company cannot be professional about not getting business, and STILL can't be professional about a bad review. Learn how to run a business, and realize that you don't need to call someone back over a 1 star review that they left you. If it really wasn't going to "hurt" you, why did you care enough to call back?
I had issues with my AC and Colonial came to rescue. They were very quick at fixing it and giving me professional advice on how to maintain my system for increasing lifespan. Would work with them again in the future.
Very fast and efficient. Repaired my dishwasher, needed to order part. It was delivered the next day. I called when part delivered to my home and they came the same day. Worker fixed in no time. Will recommend to others.
Outstanding response time. Very friendly and professional. Highly recommend.
This was actually for my electric dryer. Super nice Tech. Didn’t rush. Explained things to me first of what the problem usually is. Ended up not plugged in all the way. I swear I checked that. 😂 overall Nice company from start to finish!
Love Colonial Heating and cooling. Have used them for 10 years! They are quick to come out whenever I have an issue!!
We've used colonial for our heating/cooling needs for years. Service is extremely professional, thorough, and efficient. Highly recommend!
I called to get our A/C check because was not giving enough cool air. The service work was properly done.
Timeliness and quality of work was impressive. Very professional. Would use this service again.
Jason was very courteous and speedy. Capacitor replacement 15 min. Very thankful I had DTE appliance service
The repair specialist did a great job and was timely. Really appreciate the help and service!
They do a excellent job and would recommend anyone to use them. I give them 5 stars ⭐️
Very professional and knowledgeable. Diagnosed a igniter problem, put a new one in and was fixed and gone in no time. THANK YOU SO MUCH!
The scheduling constraint revolving around the weather forecast was extremely frustrating and counterintuitive. I paid for an appliance warranty, and when I needed warranty service, I had to wait until I would need the appliance for 3 consecutive days before they could put me on the schedule . My A/C was inop, but they couldn’t or wouldn’t schedule the repair based on the weather forecast. Not sure if this was the warranty company policy or Colonial. Independent of that issue, I was scheduled and rescheduled I had to call them when I didn’t hear from them. Once they finally came to perform the repair, it was perfectly fine work.
My heat went out and needed a gas valve replaced they had the part with them and was in and out quickly great job
We were provided Colonial Heating as a repair company through my DTE Home Protection Plan. They were earlier than expected - same day prior to 4pm, arrived at 1:30. Issue identified and fixed within a half hour! Very professional and well equipped for the job. Needed a part repaired and technician had it on hand!
I appreciate the quick and friendly service. The tech knew exactly what was needed and took care of the problem.