Reviews (50)
Professional staff that uses the best products.
Dante was very professional and knowledgeable. Did an awesome job. Would highly recommend.
Zack and crew worked above and beyond to get peak performance for my hot water and furnace after a sewer backup. Hartford and Ratliff are my first option for my hot water heating needs.
They walked around my house for an hour waiting for my heater to warm up and charged me $300 for “diagnostics.
Great company.
Tech was super cool and friendly. But Paid $180 for them to come check out my pool and not return calls or send a quote. Ive had family and friends also call to say they will call you back and NEVER CALL BACK. Ive heard from other ppl they just charge for a quote and never return
This is not a generic, boiler-on-a-budget type service. They know what they are doing. It's difficult to find ANYONE that is competent with boilers, most hvac companies say they are backlogged for a month(so they dont have to come?). Definitely call these guys if you want it fixed NOW. Be ready with the credit card. Actual talent isn't cheap.
Absolutely terrible you charge $180 service call for a fuse for my heater on my pool just too show up. Also none of the $180 goes towards your fuse total charge $560 for a fuse installed in less than 30 minutes also went out again 2 weeks later DO NOT use this place RUN RUN 😡
Hartford and Ratliff services my pool heater. They came out and put in a new gas line for it this season and their work was excellent. I wpuld recommend thm easily for any heating and cooling needs.
I called Hartford & Ratliff yesterday due to my pool furnace not working (just stopped working 3 days ago). I explained what happened and the make of heater. I said the sooner the better for a service visit. Beth asked if she could call back. She checked to confirm a next day cancellation & called me right back. The appointment was set for Noon the next day. Chuck (technician) showed up at Noon! He diagnosed the issue and did an outstanding job. He cleaned up the area upon completion and couldn’t have been more polite & friendly to work with. An outstanding experience. Thanks Hartford & Ratliff, Farmington, Michigan!
All your needs in one stop awesome
I had to make a special trip there to pick up a receipt which was sent to me, but I inadvertently deleted it. We got to see each other face to face, and I was provided with said receipt. At least they were concerned enough securitywise to wait and see me face to face before providing me with it! I also learned something new from the service person who came to my house concerning the product he serviced.
I hate when companies think it's okay to waste a customer's time, as Hartford & Ratliff did. I scheduled a call with a plumber who didn't show up. When I called to find out when the plumber might show up, I was told that he got stuck on another job. No apology. And they charge $149 just to come out. Unprofessional.
This is who to call on the west side if you have hot water trouble.
Awesome service parts were spot on
Great employees all the Senior technicians are very knowledgeable in the work that they do
boiler out when i got home from work. Austin returned my after hours call right away and had the heat back on very quickly. Very polite and professional, and remembered the service and maintenance done at my house before. Great company, have relied on them for many years.
Without heat due to boiler breaking. This company was able to get a part for my boiler in less than 24 hours with the part installed. This after other companies could not do the same in a timely manner. Much thanks for the urgency when a customer was without heat in the winter.
Was recommended by another heating company. They took my info for an appointment but never followed up to verify.
The initial phone call to them was ok.