Reviews (100)
Pat was professional and knowledgeable. Very helpful understanding the problem. Fixed promptly and gave several proactive solutions.
I called on Saturday and spoke with Terri who was helpful and let me know that the service person would call when they were on their way. I received a call from Tim (service manager) letting me know he was about 25/30 minutes away. He was respectful, extremely knowledgeable and helpful. He was able to get our AC fixed. I've used AAA in the past, and i'll keeping using AAA in the service. I feel they have a fair pricing and they have always been kind and professional. Thank you again Tim!
DISHONEST PRICING. We had an amazing experience with AAA service network for plumbing- this review is for their HVAC service. We had a leak in our unit, we were told it was in the evacuation coil- the entire experience after that was a sales pitch. Knowing the price for the coil is $300, plus labor, a reasonable price would be between $1,200-1,500. They wanted $3,600, said I had a warranty (which calling Lennox confirmed I didn’t) and brought it down to $2,400. I said that is a lot, he claimed we would never find a cheaper price. I wanted to talk with my husband who was not home before confirming price, which then magically got more money taken off if I do the care plan, oh and he could make the service price from the day partially just go into that price. I said I’ll confirm via phone, to which he forgot to tell me that his people said they only have one unit available right now covered by warranty and we should act fast or have to wait a while……either these are all very unfortunate coincidences and he truly forgot to professionally give me all options at once- or it’s a sales pitch. Called another HVAC place and said we need a new coil, quoted $1,200 and they were able to replace it in 2 days. As a wife who works from home- I shouldn’t feel like unless my husband is there, I’m being taken advantage of for pricing. Market prices vary, your schedules are busy, just do good and honest work with honest pricing.
Great company, great service. Will definitely use them again
Pat did a top notch job cleaning & servicing my refrigerator. I will recommend AAA to family & friends.
My father called this company to fix his furnace last year. While servicing the house they ended up breaking another part and left him without heat for days. Fast forward to now, my father uses this same company for a hot water tank and they tired to mark him up 500% for a part. I would not recommend this company for any older individuals or anyone who is looking for a fair price.
Unfortunately for us, we've needed multiple home repairs over the last year. My biggest regret is that my very first call was not to AAA Service Network. There's no way any other company can do better in professionalism, knowledge, timeliness, and pricepoint. The technicians are thoroughly trained and give you an honest assessment of the problem along with all of your options. They always clean up after themselves, and their work is guaranteed. You'd have to really go out of your way to have a bad experience. They will always be my first call for home repairs going forward.
Tech Ryan was excellent! Diagnosed issue with our A/C and explained our repair options! Professional, polite, and made sure we were happy with repair! Thank you Ryan and AAA Appliance!!
Service man was on time ,very pleasant and professional. I am terrible with names but I believe his name was ryan. Hard to make out on the bill. He replaced an outdoor faucet that had frozen and cracked this winter.This was the first plumber I had used in a while so I was initially a little shocked at the price. All worked out well in the end. Ryan?Did the repair very quickly and appears he used higher quality parts then the last plumber I used. Thanks for the great job. Hope I don't need them again but will most likely call for my next repair.
Tim Rusk did a repair on my Dad's furnace. He did the original installation of the furnace and some of the annual service calls. He is always so kind and professional. It really touched my heart that he remembered some of the conversations he had with my Dad years ago. That is good, personal service. Thank you so much, Tim.
Purchased a stand by generator and had it installed. Not even 3 months after the install on the first power outage and it doesn't even work. Specifically inquired about this scenario when it was installed and was assured "we'd be out to fix it within the hour". On hold with customer service for over an hour now and no ETA.
We purchased a new home in Whitmore Lake in April and Iade 4 service appointments all to occur on June 1. I called today for an update on when the technicians would arrive as we have been without air conditioning since we moved in and I was informed that our appointment was not considered to be a priority and would be moved to June 12th or later as they have "customers experiencing no cool situations in the heat wave". I explained that we were experiencing the same situation and there is no reason why the appointment I made weeks ago should not be honored considering I had the forethought to schedule a tune up of our system. I was told the manager would get back to me. This is horrendous. I waited weeks to be told I need to wait additional time? I've NEVER heard of anything like this. We will take our business elsewhere and I recommend you do as well.
Jacob came out today for us when we really needed him. He was able to clear our drains quickly. He was very professional and friendly. Definitely recommend!!
Anytime an appliance fails, I call. They are quick to schedule an appointment and their service engineers are very knowledgeable. If a part needs ordering, it’s a matter of a day or two before they replace the part which is wonderful. I have had numerous repairs over the years and they have fixed them all. I would highly recommend!
Switched from Lakeside Service to AAA due to issues with Lakeside and thank god I did. The tech from AAA, Braxton, was incredible, customer oriented, presented himself well, well spoken and knew his stuff. He serviced my air units for spring startup and found that Lakeside had never cleaned the interior of the coils for the 7 years they had the maintenance contract. Braxton took pictures and it was disgusting that I paid Lakeside that much money for all those years for a poor job. I highly recommend AAA and will be asking for Braxton to come back!!! It's so hard to find great hardworking people that take pride in the work they do and Braxton certainly fits that bill. Five stars *****
I contacted them because they are certified Bosch applicants service provider and we had Brian come over 2 times for the repair services. He was very friendly and knowledgeable. The staffs in the office were also professional and highly engaged and they made sure I were in the loop of their work schedule. They called back for feedback as well and I appreciate the good work they did and thanks for their services. Will call them if I have any needs in the future.
John was very respectful and extremely thorough. I had an unrelated leak while John was here. I called a neighbor to help me and John stayed to help find a solution. Any service I have used AAA for I have been happy with the service and results.
The technition Matt and manager of the company were outstanding went above and beyond to make sure my situation was taken care of I would recommend this company to anyone they will make things right for you
Carter came out to service my tenant who had a drain issue. He was on time, courteous and was thorough in his diagnostics. The culprit was a screw in the drain
AAA was very responsive and helpful in getting our new Bosch oven fixed. Patrick came to our home and did an excellent job. He clearly is experienced and very professional! I’ve used AAA before for a washer repair and will continue to use them without hesitation as need arises.