Reviews (100)
Emergency A/C service... unusual problem insulation separating from flexible ductwork blocking air flow. Technician found problem QUICKLY and repair was faster than prompt. During winter fuel crisis did limited delivery to get me thru til prices dropped.. NO INTEREST financing to boot.. CANT PRAISE THEM ENOUGH
W.H.Riley and Son have been my supplier and maintenance for almost 40 yrs. they have never let us down,their employees are well trained and always friendly and helpful.
Very professional. Excellent service.
Technician was very informative and knowledgeable. Highly recommend W. H. Riley to anyone.
Thank you for repairing my AC. The experience was professional, peaceful, and the work was completed efficiently.
Ben was extremely pleasant and informative, would welcome him back
They are very fast with their customer service. Our water heater broke and they were very helpful in all ways. Gave my mother a reasonable payment plan. Their work was fast with the installation. We are happy with it
they have always kept us going.
The service technicians from W.H. Riley & Son were prompt, polite and professional. They took the time to answer all of my questions. I highly recommend this company.
A couple of plumbing leaks, they came out on time and fixed both issues right away and kept me updated on what they were doing. Great work and great service, as always!
awesome people doing business with. Prompt and on time with service and oil.
The service technician was great
Furnace maintenance. Arrived on time, worked neatly, what more could you ask?
I trust W.H. Riley with all of my home heating/hot water needs. Consistently excellent and timely service for 19 years and counting!
Lengthy… But please read. As with several other reviews, the rude customer service from the dispatcher in Taunton is uncalled for and escalates a situation. Clearly, nothing has been done to correct her attitude. Riley decided to stop our automatic propane delivery in order to switch our old tank to a new one IN THE MONTH ON JANUARY. (Why January?) Who made that decision.? Never told us and apparently not each other. When our stove stopped working we called. Bad attitude right away on the phone but she sent a service person. Neither of these people seemed to know that we were not getting deliveries. I was eventually told that the gages on old tanks are not always accurate. Therefore, the service person who was very nice thought we had gas. Wouldn’t service people know about inaccurate gages? After 10-12 VERY chilly days we were able to get Franklin Fireplace out to check on our gas stove. $250.00 later, it was determined the stove was fine we in fact, we’re OUT of GAS! I am sure you, as a lay person reading this, had this figured out way before WH Riley did. Two very personable guys came out and switched the tank. (We also had to rip out shrubs and knock down the fencing around the tank.) Mark Allen apologized. That’s just not enough.
Riley showed up right away when I called saying water was leaking all around our oil burner. Bob identified the issue, stopped the leak and helped me realize I had a wet vac so he could help clean up the floor. He then welded the leak so we continue to have heat. First thing the next morning (today), I had an estimate for a new boiler which will be installed tomorrow. Excellent service. I feel very taken care of ..Thanks you Bob and W H Riley. You have always responded extremely quickly to my requests fir service.
Tec was great. On time repaired issue quickly. Took the time to answer all my questions very satisfied.
They showed up on time and technician was professional and knowledgeable to not only tune up our furnace but identify areas of concern and address those as well.
Furnace failed, but Riley was quick with the replacement
Great service highly recommend W.H Riley& Son