Reviews (25)
Fagone plumbing was fantastic! They were on time responsive and diagnosed my heating issue quickly. Eric the technician that came out was extremely professional and was able to troubleshoot my heating issue during one of the coldest days of the year he got it up & running in under 30 minutes. It was an easy call for me to make. I would certainly use them again !
Had Fagone come out to make some repairs on my bathroom fixtures. Some items needed replacing, and so just simple repair. They handled each item quickly and with attention to detail. I love my new shower head and faucet. Also, they repaired the toilet so it doesn't keep running. Thanks guys great work.
We ALWAYS use Fagone HVAC. This weekend when the weather was insane and our heat froze, I called Nick in the morning and he was honest about what time he would get to us and he delivered!
I called this. Companies emergency line at 3:30am because my furnace was blowing ice close air and the temp outside was -11. Inside was 42°. I called back asking how long it would be around 7:30 and they told me the tech will call with eta and he did. He said between 12-2 that’s insane for someone with no heat on a day that cold I called another company and told them about my emergency situation and they came out and took care of it within a ge hour
The only issue we had was there was air in the heating system that the oil company fixed
Fagone Plumbing installed a toilet and a sink in our newly built bathroom in our basement. They were very professional and did a great job. I would highly recommend this company.
Great professional service. They weee prompt and completed the job in one day. Outstanding service.
Professional services done in a timely manner.
Fagone plumbing was excellent to work with. My hot water heater broke and the next morning, fagone plumbing was there to install a new one! Very grateful for their professionalism!
Find another AC service company. They will send two techs and charge you for having both techs without letting you know the increase hourly rate. Spoke to the owner and he really didn’t care. He eventually realized that I should have not gotten billed for two techs and he gives me a small discount. But that was after I complained about the bill. Fagone should also learn what the word slander means. Writing a review in an open forum is not slander. I am stating what happen. I was billed for two techs without receiving a quote. The first bill I received literally stated AC service 790.00. When I asked if I could have an itemized bill, after waiting a couple of weeks, the bill stated 570.00, 3 hours labor/ two guy and 220 for materials = 790.00. That's when I decided to find out why I was billed for two techs, like any consumer should. That's like bringing your car in for service and ending up paying two mechanics without your knowledge. He took 60.00 off the bill after I asked about the two techs. In the BBB report Fagone does state that I was never given a quote so that is the reason for the discounted rate. Lesson learned; always ask for a quote and an itemized bill so you know what you are paying for.
Great folks. Reliable and honest
Always great service and reliable!
I realized I was going to need a new water heater tank and Fagone was the first company that came to mind to have this done. They did some work for me the the past( replace HVAC system) and it was done very well and professional. Just had my tank repair today and it done professional and within a quick time.
Fast, reliable service and a great price. Thank you Nick. 😊
I don’t write reviews very often but I felt like Fagone deserved 5 stars! Our AC stopped working on one of the hottest days of summer. I called close to a dozen companies and no one was available to come check it out for days. I called Fagone and they had a tech at my house within 2 hours. He was very professional and knowledgeable. He diagnosed the problem within 15 mins and fixed it in under 30 mins. This is after another HVAC company completely misdiagnosed the root cause and would have had me pay a lot more for the job without actually fixing the problem. Thank you! I will definitely be calling Fagone for all my HVAC needs going forward.
Beautiful work done at at our home!!! Nick is always available and calls back promptly. Great guys. Great company.
Nick, the proprietor of Fagone Plumbing & Heating is the consummate professional. Fagone & Co squeezed us in during a heat wave this summer to install our new split system when our old AC system was failing. Nick showed up on-site at our commercial building in Marblehead to assist and over see the work and completed the installation within two days. The quality of the work is very good and Nick was a real pleasure to deal with.
We have a sump issue late Friday night, we called their 24/7 number and we had a plumber out to our house within the hour to take a look. The pump we had was long gone and the next morning they came back with a new pump and it was installed quickly and it 10 times better than the one that we had before. I would definitely recommend using them.
Nick takes the time to explain how systems work and what to expect. He also is sympathetic to difficult, time-sensitive situations like no A/C or no hot water. Finally, he has made follow-up trips to double-check my systems for correct operation. In all, it's a great business with great customer service. Highly recommend.
Nick provides top quality work and is very professional. Highly recommended!