Reviews (31)
The defrost of the heat pump was malfunctioned. Scheduled a maintenance with the company. A guy came literally the last minute, checked the pump, spent less than 20 minutes looking around the pump, turned it off and on, made a call and left. A quick search on Youtube would tell you how to check if the board works, and the maintenance guy said he couldn't test. Then the company ordered a thermostat and a control board, without confirming whether it's the thermostat issue or the board issue. A week later, the same person came again and replaced both the thermostat and the board together. I got charged for twice the visit (which is understandable later through the manager's explanation), the thermostat and the board, but I still don't know what the exact problem was that caused the defrost problem. Did replacing both the thermostat and the control board solve the problem? Of course, but replacing everything related to the defrost function would solve the problem too. Did the board have to be replaced? Probably not if it's not the broken piece. When I called to ask questions about the service and the charge, the manager, self-identified as the vice president, was being rude, yelled at me, tried to outtalk me, left no room to discuss the bill and hung up abruptly. When half a year ago, I scheduled a HVAC cleaning service, the work was not done completely; the residuals near the bottom of the exterior were not cleaned. Overall, the maintenance people there only do the minimal level of work and the vice president treat customers badly. Don't recommend the company or their service.
I hired Needham Mechanical to install a heat pump in my house when my furnace went out this winter. The company was quick to respond, gave us a competitive estimate, and got the system installed ASAP. The whole process was done quickly and professionally. Shawn Flinn, our project manager, was a huge help and was responsive during the entire process. Huge thanks to the team, I would recommend their services to anyone!
My elderly aunt and uncle had no heat. Even though I called late, and it was the night before Thanksgiving, Brian made the service call, worked through all the issues, tested the radiators, and made sure they were all set before leaving. I am really grateful for the help.
Needham Mechanical was fantastic to work with. We lost heat in our home and Carl came out the next day and fixed it at a very reasonable rate. They were incredibly friendly, knowledgable and patient with us as first time homeowners. Highly recommend!!
New customer. Just had annual tune up on boiler. Lucas is the best and most thorough service technician I have ever had. He is a true professional who has great knowledge and takes pride in his work. He has an extremely delightful disposition. Look foward to future annual maintenance of my HVAC with Needham Mechanical and Lucas! Thank you!
Our AC went out last night when it had been 90 degrees for days. I contacted Needham Energy first thing in the morning and a technician was able to show up 6 hours later and the AC was working in 30 minutes with a new capacitor. Such an incredibly responsive and easy repair! Thank you!
I have to say every time I call this company they respond and give service promptly .. they are true professionals!!! The prices are so reasonable too !
Very professional, they assisted me the day I called, no heat and no hot water, i needed new parts and they worked super hard to get them to me as soon as they could and now everything works, it was tough to trust a new company but i am so grateful to them, now they have a new customer!
Great local company that takes care of customers well. Friendly, responsive and knowledgeable. My technician this spring, Carl, was great.
Awesome workers
Great experience with design and installation of new HVAC system. The team did a very nice job with the installation, taking time to make things as discreet as possible. They promptly worked out a few kinks after the system was installed and I now have a central HVAC system that works better then I was expecting.
My first year owning my house. Of course the heat acts up and I get the the number of an HVAC company. The guy comes out, tells me it’s the boiler and I should get a plumber. I call a plumber and he comes and replaces a part that didn’t need replacing. The heat still wasn’t working. I heard from a few people that Needham Mechanical was excellent.... I called and explained that my kids are doing school at home because of the pandemic and that I could really use their help. Boom! They said we will come first thing tomorrow morning. The technician “Lucas” arrived promptly as promised. He looked at the system for a few minutes and said “I’ll be right back.” Shortly he returns and tells me that an outdoor thermostat was the cause of the boiler not turning on. He replaced the thermostat in a matter of minutes, and the boiler and the heat came roaring on! Needham Mechanical is my new HVAC Company! I can’t recommend them highly enough.
I can't say enough about this company. I recommend them to my real estate clients all the time. Friendly, responsive, on time. A true local business that cares about its customers. I'd give them 10 stars.
Before all the craziness of covid-19 I got several quotes to replace duct work and 2 furnaces. Needham Mechanical’s price was lower than we anticipated and the job was done quicker than I ever could have imagined! I spoke with Courtney multiple times, she really helped me understand what needed to be done and when it would all be completed. She went over our bill and all of our rebates with us as well! She was so professional and kind. The 3 workers that came to my house where such nice guys!! They were friendly, neat and worked hard! They showed up on time, worked a full day and completed my job in just 2 days! They even went the extra mile and checked the duct work I was not fixing and made sure all seals were tight. (Some were not) I highly recommend this company! If you’re on the fence give them a call and by the end of your call you will be sold! So glad I chose them!
This is a business I wish I could give 10 stars to. In the height of coved-19 my sister, who is retired, called me to say the house was cold, the boiler and water heater were gone, and that according to a local guy it would cost almost $3000 to replace. I called Needham Mechanical, whose owner I want to be fair to disclose is a friend, and explained my sister’s plight. The next morning he was at her house, not his guy, but him, the owner, reviewed the estimate that the local guy had provided, and wrote it up for $1400, hoping to install it all one day. One day. Because they found asbestos, he had to have someone remediate it and that it would take two days. Perfectly reasonable, bundle up, right? No. He delivered two space heaters at no charge the next day! To top it off, after installing he delivered the MassSave $2000 rebates the next day, all filled out. God bless Neil, Courtney, and all the folks at Needham Mechanical and Energy.
We had a full house generator and new heating system installed by Needham Mechanical. The guys were all very professional and kept all of their work areas neat and clean. Every time we called the office for a question or change we appreciated all of the guidance. All in all a very positive experience and we will call Needham Mechanical should we need anything else.
We used Needham Mechanical Systems to do our oil to gas conversion. They replaced our old furnace and water heater. They also "quarterbacked" the whole process with the electrician and the tank removal. Finally, the help us with the mass save paperwork. We are extremely happy with the work Pete and his team did. They were prompt, professional, kept us updated and did great work. Strong Recommendation!
Fake reviews are unethical, deceptive and possibly illegal. Fake positive reviews are so deceiving. Not only is this against Google's policy, there are laws against it put in place by the Federal Trade Commission (FTC). The FTC does not want people incentivizing people's reviews. Also which your employees fake review violates Massachusetts Unfair Business Practice . The federal trade commission manages all issues if anyone has dealt with this company and the BBB as well .
Excellent service. Right at the beginning of the cold season it was discovered that we needed a new gas furnace. After juggling a few things, Needham Mechanical was able to do the quickest installation, which was most appreciated. Their price was also the best. Paul delivered outstanding service from the initial visit to our house to the inspection. Very impressed and would recommend Paul and Needham Mechanical in the highest terms.
Good place to work