Reviews (35)
The service is absolutely unparalleled. From the staff on the phone, to the service techs, to the fuel delivery, it is nothing but professionalism. Thank you
Just lost a customer rude old lady hung up on me
Great service. I would give anyone a recommendation to have Alves Fuel be their fuel supplier.
I have been a customer of Alves Fuels for years. Their customer service is the best. If you're having any issues with your heating or AC, they respond immediately and their technicians are excellent. My most recent experience with Alves Fuels was this past summer when our air conditioning unit failed. The owner of the company came over himself and determined that the unit needed to be replaced and had a new system up and running in very short time during a heat wave. Thank you!
Always a pleasure to work with. Needed service, both my wife and I had called independently and both felt the customer service was outstanding. We were not able to be home, service tech let themselves in and even put the dog away when they were done.
Had a bit of frustration regarding the timeliness and charges associated with a shower leak, but Liz was willing to hear those concerns and work on helping to fix the problem.
Excellent service and reasonable prices. Customer oriented.
Will only use Alves for my HVAC and plumbing needs. Their customer service is top of the line from their answer service to the technicians, and I have always felt that their prices are always fair.
VERY PROMPT SERVICE, PROFESSIONAL AND THEY INSTALLED MY NEW WATER HEATER IN 3 HOURS. HIGHLY RECOMMENDED!!
A very leisurely experience from start to finish. Fantastic install of brand new HVAC system which also included duct work for new central air and heat. Highly recommend working with them for any of your HVAC needs.
We used Alves Fuels for a large home renovation including removing and rerouting all ductwork leading to the second floor, all new plumbing throughout the kitchen and bathrooms, and a new hot water tank with back up reserve. Their service and communication has been excellent throughout this entire process! I highly recommend!
John Joe Luis and team were extremely professional and informative when it came to installing our central air. They were fast and efficient. Would recommend them to anyone!
Class act company. Fast response, great prices and kept us in the loop throughout the installation process. HIGHLY RECOMMEND! Luis Vitorino was very impressive. Thank you.
Yesterday afternoon, my girlfriend noticed that her central air conditioning unit was not kicking on. Needless to say, the temperature on the second floor of her home, was hovering around 90 degrees in the late afternoon. It was almost 5:00 PM when she placed the call to Alves Fuels, hoping to find out if she could get a technician to stop by within the next day or two, to see why it wasn’t working. Although hopeful that she could get someone to stop by this week, she wasn’t expecting it, because it was extremely hot the past few days, and she figured it was a long shot at best. To her surprise, and in what seemed like merely minutes, she saw that the technician (Chad) had pulled up to her driveway, and was soon knocking at the door. He basically stated that he understood that her air conditioning wasn’t working, and that he was committed to getting it working for her right away, so that “she could sleep comfortably tonight”. He identified a couple issues, changed her filter, and indicated that she could still possibly have a problem with the thermostat, but that for now he got it working, which was awesome! Unfortunately, not long after he left, the unit kicked off again, and luckily, he left her with his contact info, so she could let him know that it stopped working. AGAIN, Chad showed up, right away, to change out the thermostat! She honestly figured that after the second call, he would just come back in the morning, because by that time, it was getting late, and she figured it was after hours at that point. He again came in, swapped out the thermostat, and got it going very quickly. There really is only one word to describe the level of customer service Chad and the team at Alves Fuels have consistently delivered over the past year at this address, and that word is EXCEPTIONAL!!! My girlfriend got out of work yesterday, dreading the fact that the AC may not work over night, and because of Chad’s knowledge, skill, and outstanding customer service abilities, she
Luis Vitorino seamlessly advised and guided me through the replacement of our oil burner. He directed me to the various benefts available to Massachusetts homeowners. He obtained the necessary permits and supervised all project and work. I appreciate his commitment to cutomer satisfaction. The installers were very neat and efficient. They answered any questions I had about operation and maintenance without being condescending. I will certainly turn to Alves Fuels when it is time to install an all-house cooling system.
Wonderful company. I became a customer years ago when my central air died during a heat wave. The company I had a service contract with wouldn't even come to look at it for 2 weeks. Alves came that day and I'd never done business with them before. I had to switch to a company with customer service like that. And, they've continued to impress me with that same service ever since. Highly recommend.
Alves Fuels installed a new gas hot water heater and gas furnace. I financed the project through the Mass Save program and Alves had the experience to provide clear proposals that met the Mass Save application criteria
The team at Alves fuels are both friendly and knowledgeable. Always available when you need them. Highly recommend !
Excellent service, wonderful to work with! Fair and honest!! Highly recommend welcoming this company into your hOMe.
great customer service and very professional staff. We had a great experience with our new furnace and central AC install