Reviews (100)
My experience with this company was amazing. Having had unresolved issues with my HVAC it was wonderful to have a professional technician evaluate, service and have my system up and running perfectly within hours. I highly recommend McMahon Plumbing. The technician was knowledgeable, polite and meticulous.
I hired McMahon when the 1/4 hp motor on my hot air furnace died. It was an old furnace and the tech told me they could not find a replacement motor anywhere (they looked for couple hours) he told me a new furnace is ~$8-9k. The tech said if I found a motor they would install it, very nice. I found one on ebay (exact model # motor but also ~30 years old). I had the tech install the old $89 ebay motor and it did not work. I understand it was my gamble and it cost me. It was ~800 for McMahon to install the faulty motor I took the old motor to an HVAC supply (Custom Fan in Medford) and within 1 minute the guy behind the counter found an identically spec'd motor (for $280). I highly recommend anyone in the same situation to do go to Custom Fan. I also had McMahon service the two functional furnaces (it is a triple decker) at a cost of 369/per furnace. When I looked I realized they had not even replace the air filters, and when I looked in the track the filter goes I could see the accumulated dirt in the duct work. I paid McMahon by credit card over the phone, as I was not present when the work was done. Despite being told by the tech I would get a receipt that afternoon, and despite the fact I have called and asked for receipts 4 times I have yet to receives in excess of $1,500 dollars. I took the new motor I found at Custom Fan and installed it myself. It works perfectly and took me ~ 45 minutes to do, would have been quicker but I also installed 3 new filters ($45).
McMahon plumbing is professional, proficient, and trustworthy. Will always call them first whenever I have an issue.
Horrible customer service experience. In the midst of the record temperatures I had a couple of pipes burst. In a panic I called a bunch of plumbers including McMahon because of their amazing reviews. They told me they were all booked up for the day (Sunday) but could schedule an appointment for Wednesday. I decided to take it. Luckily, I was able to have a different company come to repair the pipe. Shortly thereafter I realized my heat via my boiler was not working properly. I had not cancelled the appointment with McMahon for Wednesday, but they did not show up. When I called to inquire why no tech showed up they told me they had no record of my appointment, but they would call me the following day. On Thursday, I received a voicemail and called back to get a window. They let me know my window was between 12-4, but would likely be after 2. A little after 3 I hadn't heard anything so I called to confirm they were still coming. The woman told me they would not be coming and denied the appointment. She even went to listen to the recording of my call that morning and then just apologized that they agreed to a time slot. I completely understand things are incredibly busy, but I have twice now cancelled/rearranged my plans to be home during my set window to have someone no show. They should not be committing to time slots or making appointments and then no showing. At a minimum they should be making courtesy calls as soon as possible when they know they cannot make it instead of me needing to continually chase them. I would not recommend them to anyone as clearly their scheduling system (or lack there of) is a mess.
I worked with McMahon Plumbing & Heating on a kitchen renovation, including replacing a sink and garbage disposal, relocating a gas range, installing a water fill line for fridge, installing a radiator, and relocating a hose spigot. They also replaced some corroded pipe that was uncovered during demo. Their pricing was fair and upfront, and they were prompt, professional and friendly. I look forward to working with them again whenever we need a plumber, and recommend them very highly.
Was a repeat customer of McMahon - not anymore. Had a service tech out to the house to evaluate a backup and diagnose. As to the Service tech and his plumbing skills, he was great. Unfortunately, the Service Tech did not have the equipment to complete the job in his truck. He asked if I needed it done today - I did not. They sent me the estimate after the visit - but are charging a "Dispatch Fee" to come back out and do the work in addition to the dispatch fee they charged today to do the work. Called customer service and got "Jennifer" who asked "What can I do to make you smile today"? I asked her about the Dispatch Fee and why they would charge me to come back out when they didn't have the equipment. She didn't care that the tech didn't have the ability to do the work today "We always charge a dispatch fee if the work isn't done in the same visit". Would have been nice if they told me that upfront. She also claimed if I had put down a deposit they would have gotten the equipment to me today or waived the fee. Would have been nice if anyone told me that. Since the tech had just left, I told her it would be great if they could get someone out to do the work today so I don't have to pay another dispatch fee. Jennifer refused. Anyway, Jennifer did not make me smile and the nickel and diming practices of this place is why I will no longer be a repeat customer. No issue with their plumbing - but I am not going to pay an extra $150 because the tech didn't have the equipment on his truck. And Jennifer could use some customer service training.
Poor service all around, would recommend steering clear unless you want to play guess and check with repairs. When working on my heating system the first repair was 2000$, and less than a month later the system was broken again. The second repair was quoted at 1500$. Instead of wasting 1500$ with this company I went with another heating company and the fix cost 300$. I have not had any issues since. Hoping to help someone else avoid the same mistake I made.
McMahon provided excellent service. Everyone is professional and polite. They came quickly and did a fine job. BUT ... the cost was shocking. They charged me around $900 for something that took less than a bit more than an hour, and required a few common and inexpensive parts. They don't break down how much of the bill is parts and how much is labor so it's difficult to discuss it with them. I do know they have flat fee that they charge per visit (something like $160)... in addition any charges for parts and labor. They came to my house twice because they lacked a part on the first visit and charged me this fee twice. So that's $300 before they even start charging for labor or parts. Even at $600 it would be expensive considering that it was a small and fast repair. Despite the high quality of their work and their customer service I won't use them again.
I have written a positive review of McMahon Plumbing & Heating in the past, but unfortunately my opinion has changed. I've used them before for heating services, so maybe that is their strength. I will never call them again for plumbing services. I had a clogged shower drain-- the most simple plumbing problem to fix! I can't miss work and wait around all day for a plumber, so my retired neighbor let them in. Then they stood around for half an hour and left without doing a thing! Apparently they needed to speak with me before they could do the job. I'M AT WORK! I CAN'T ANSWER THE PHONE! I TOLD YOU THE PROBLEM, SO PLEASE GO FIX IT! Instead they wasted everyone's time. Then I called Vaughan Plumbing & Heating-- also local to Hyde Park-- and they gave me an UPFRONT COST! How hard is that, McMahon?! I left a check for them for the amount they quoted me, and the job was done the day after McMahon did absolutely nothing. For plumbing issues, please use VAUGHAN P & H! I have no idea what McMahon expects. I have a job-- my life doesn't revolve around you. I guess if you are available to stay home all day, then McMahon might be able to fix your plumbing problem. I'll never know! For the rest of us who live in the real world, McMahon is a total waste of time (at least for plumbing issues).
We discovered early on a Sunday morning that our water heater had failed. We were frantic. By Sunday afternoon, the wonderful folks from McMahon were in our basement, discussing options for replacement that could be done that day or the next. We chose the tankless system and McMahon said we’d have hot water again by 3:30 the next afternoon. And we did! The old broken tank was gone and the hot water was working again at 3pm — a half hour early! This is a great company. They show up when they say they will, they know their stuff, and they are kind and helpful in stressful situations such as flooded basements. Give them a call when you need a plumber. You’ll be glad you did. Here’s a photo of our beautiful new tankless water heater. 😊
Outstanding experience! I highly recommend using the team…actually, my experience was so good that I’m looking forward to when one of my friends ask if I know a good plumbing contact! Everything was well coordinated and clear, from the first call down to the completion of the project. Very friendly and professional; I will also add trustworthy—which is important because you will be inviting the technician into your home. Thanks again!
I was very pleased to have found McMahon Plumbing after struggling to find consistent plumbers elsewhere. My highest praise goes to McMahon Plumbing & Heating, particularly with their responsiveness and attentiveness to resolving all issues with my heating system. John and Sokol were able to quickly visit and fortunately accommodate my inconsistent availability. They were very thorough in diagnosing the issues with my hot water-based radiator system and Buderus boiler, and came back the next day to install new parts: fill valve, coin vent, relief valve. It's never fun having to cough up money on repairs, but working with McMahon made it as painless as possible. Several weeks later, I can confidently tell they addressed all possible issues. Thanks, McMahon!
Had my rooftop HVAC unit for my condominum blowout in August during the heatwave. McMahon got someone over to check out the place within two days and ordered the replacement part promptly. They installed the replacement the day the part arrived from the distributor. They even helped me chase down the manufacturer's warranty (there was an issue, long story). Their technicians are very friendly and knowledgeable, and got the job done quickly. I'd recommend McMahon to anyone in the area.
We called at 8am and our water heater was assessed as needing replacement by 930, as Adam showed up promptly. The new water heater was in before noon and despite the rain, the entire job was done cleanly and smoothly. Will certainly use them again! The pricing was also more than fair.
I recently worked with Adam, Mike, and the McMahon team to replace a previously installed indirect water boiler and tank system in my house that had shut down. Overall I'm extremely happy with the project. The installation took place the day after the initial inspection, and the team worked expeditiously and efficiently. They left the place as clean and dry as they found it, and the pricing was better than all of their competitors for the same system. I would recommend McMahon to anyone looking for a hot water heater replacement
After finding a leak in our sewer line in the basement, I panicked! Called McMahon and within one day they were out assessing the issue and came back the NEXT day to fix it. Upfront with pricing and honest about what the issue(s) were, I felt confident! The whole team was amazing, super responsive, and extremely professional - even going above and beyond! I will be using McMahon for all of my plumbing needs! Definitely give them a call!
I have been using McMahon plumbing for years. They are always responsive and do great quality work. They are honest, and will let you know when you can wait to do some work or when it’s necessary to do the big repair now.
Yes , I Was Very Satisfied with The Excellent Manner in Which The Men Did Their Job , They Explained What They Were Doing As They Worked , I Would Recommend McMahon To Others. 5 Stars. D. Dellascio
I just had them come out and discuss our options today. They were masked with booties over their shoes, so I felt that they were taking my health and their own seriously. We are making plans for them to do a toilet replacement in my home. (8/19/2020) Follow up: The techs came out today, removed our old leaking toilet, put in a new toilet, installed our new bidet seat, cleaned up, explained the work, and got out in less than two hours. They were great! Quick, efficient, great work, and just very nice guys. We will definitely call on them for any other plumbing needs. (8/9/2022) Had to call on the guys again as our garbage disposal stopped working. They came out to take a look, and let me know that I needed a new one as the old one had a small leak, and was badly rusted. They installed a new one same day, and took a look at a valve problem with our toilet as well. They were so helpful and nice, did a great job, and cleaned up the job site afterwards. It’s wonderful to have plumbers you can trust to do the job well. I will definitely call on them again when needed.
I'm sure they do way more than we've used them for, but we've used these guys for what I marked above. Couple things to recommend them: they're on time (amazing), they are always very careful about billing (thanks!) and they do excellent work (whoo hoo!). They seem to be a lot of fun as well.