Reviews (100)
My house was built in 1959 and my AC system had seen its better days (installed 1988 and dead as a doornail), so I had to install a new system. I checked with several HVAC companies, and they all told me they couldn’t install a central AC system, because there was no room for a condenser to fit on top of my old oil burner. After checking everywhere and not being happy with their alternatives, in frustration I mentioned HVAC to my friend, and she told me to check with Chaves in Hudson, MA. So, I had Chaves come out for an estimate and Jacob was on time and a pleasure to work with. I told him the situation up front and after looking at everything, Jacob told me they could fit a condenser on top of my current oil burner; it may involve some manipulation, but he felt confident they can do it. I was thrilled. They put everything they were going to do in the quote. The quote included things I never thought of like getting a permit and an electrician to make sure everything was up to code; I’m telling you these guys are one in a million. The installers, Mike and his partner were great, on time, spoke perfect English and more than capable to handle anything. I should also mention that Melissa in the office was very clear, helpful and the type of person that will fill a rainy day with sunshine. I love my new system and would gladly recommend Chaves to anyone that needed the best HVAC company around.
The service provided by Chaves was outstanding. From the initial visit until the final installation, all the folks we interacted with were extremely professional, prompt and thorough. I would recommend them without reservation.
Very professional. Experienced technician. Detail oriented
Excellent service, friendly customer service, FWI- make appointments well in advance. Would highly recommend Chaves!
Technician informed me that the unit was old and recommended replacement. I setup a call with Chaves Sales Team to discuss replacement options. Disappointed that I was charged $278 for the service call when no repair was made and I will be paying a hefty sum to replace soon. We used Chaves previously to replace another unit so we’re not a new client.
The HVAC company we used closed and I started using Chaves. Technicians Corey and TJ are EXCELLENT, extremely knowledgeable, professional and friendly. Christina in the office has been great too, very friendly and responsive. I highly recommend Chaves Heating & Air Conditioning for their prices and wonderful staff.
Excellent. Explained all to me in words I understood as to what I needed to do. Great service for several years.
I’ve used Chaves for the last few years based on recommendations of friends who also use them. They are always prompt, efficient and very pleasant to deal with. I appreciate that they email a picture of the service technician before they arrive which provides an additional layer of security. Great company!
Prompt, courteous service. Very competent, professional job.
Two techs arrived on time and were very professional and respectful of our house. They put on shoe covers and were careful to prevent any ill effects to the areas near the mini splits when they power washed them.
Chaves responded quickly to our call, and took care of the furnace which hadn't been maintained for a couple of years.
The Chaves team provided excellent service from start to finish for my whole home mini split system installation. They were professional, knowledgeable, and took the time to answer all my questions. The installation was flawless and the system itself is amazing. Highly recommend!
They were professional, and setting up the annual maintenance for both the AC and boiler was easy.
Whenever my husband has decided, it’s a great idea to save money and cut back on services… Believe me, it’s never a good idea. Chaves is the largest brand in the area, and a trusted household name for a reason. Their technicians are professional, clean, very knowledgeable. Recommend every single time!
I have had a maintenance plan for my HVAC with Chaves since it was installed. The technicians never seem to mind answering any questions I have; in fact, Rob asked me several times if I had any other questions. Much appreciated!
Installed heat pump system with 5 mini splits and high efficiency electric water heater. High quality work. Very professional and attentive.
Chaves Heating & Air Conditioning offer very professional, courteous, and respectful technicians to help keep our A/C units running at top performance, not to mention experts helping us replace units when necessary in the past!
Great customer service. Tech was great, courteous, respectful, informative. Excellent
We had some issues with our central AC unit so we called Chaves and they sent their tech Dwayne within a couple hours. He found the issue right away and was able to get us back up and running in no time. The price was reasonable and the service was awesome. Thank you Dwayne!
This company is the best. Hands down. Been using them for years and I’ve never been disappointed. I wish every company performed with the quality and professionalism they did. They make life easy