Reviews (32)
When things go wrong, people post it on the internet- so when things go right, I think we should post them online, too. Today I hired a new HVAC company, Unique Indoor Comfort to do a routine maintenance for my HVAC unit. The two gentleman that came were knowledgeable, respectful, and made me feel comfortable in my house as a female. The service they provided was thorough and they took their time ensure I could understand what they were doing and why things needed to be done a certain way. They wore booties inside my house to ensure cleanliness and I paid right on the spot with one swipe. If you need a new HVAC company, I'd highly recommend. 10/10
These guys are literally the best in the business. They are perfectionists and listened to our every request intently. A white glove experience from start to finish. Naturally there were some kinks when the system was installed. They came the same day to address them and communicated clearly throughout the process. They cleaned up thoroughly after they were done each day and left our home cleaner than when they arrived. Would highly recommend to anyone who needs to update or improve there heating and cooling.
Been working with them for years and always a great experience
Customer service is exceptional!
Overpriced and under qualified. Service men all seem to be very young; and while polite have minimal knowledge of what they are doing, But they are billed out at top dollar.
For the past 2 years, we were on the search to find a reliable contractor to install ductless mitsubishi system in our condo. We interviewed 8 other contractors and none met the expectation or the innovative thinking that job required. With Unique Indoor Comfort, from the beginning - communicating with Jeremy and Jason to the end - having the final walk through with Wayne and Eric, the process was spectacular. I can't say enough how professional, punctual and knowledgeable the team is. We would recommend them in a heartbeat. Thanks to all of you!
Let me say that these guys are great. My coworker used them to install hvac in their house they bought and she has mentioned they their service and product is really good. I will say that I have to agree. From the beginning with our salesman Jason who answered all our questions and took the time to help us find the HVAC system for our needs. The office manager Jeremy deserves a lot of credit for always coordinating and being prompt about callbacks. Last but not least, a big thank you to Wayne the install manager and his technician leads Eric and Travis as well. Thank you for all the hard work you and your guys put in for this great system. The actual HVAC install was about 5 days for our house. Now that the install is done, I have a nice cool house and I sleep GREAT at night. I can't wait to see how the heating system works with the hydro-air as well. Thanks again!
Thank you so much for your kind assistance… Xavier you get six stars…⭐️⭐️⭐️⭐️⭐️⭐️🤩
The customer service is excellent including the front office support to the Technicians. The owner explained the work thoroughly. They are punctual and professional.
Really just an excellent experience. My projects were not your standard out-of-the-box installs, and while nothing ever goes exactly according to plan, UIC made sure that I was fully informed at all times. These guys do quality work and if something goes wrong, they'll be there day of or next morning. They installed a Navien combi boiler for me (among other things) a few weeks ago and the pump died this morning. Called them up, already replaced and fixed (it is 12:57pm). Also very much enjoyed working with Jason C - creative sales guy and overall super responsive. These guys aren't the cheapest, but they are the highest quality.
These guys were absolutely amazing. We went to a handful of hvac companies but no one wanted to take our project since our home is a very old colonial (1860) and it was definitely going to be a tough job. These guys were so kind and responsive, knew exactly what they were doing and how to do it, and they did it well. They installed the gorgeous state of the art system in the summer heat quickly and cleanly and we thank our lucky stars for them and the ac-- every dang day.
This team is a group of hard working fantastic young people! We got a set of small duct HVAC installed in our house and the whole process was very smooth. Jason came to do the house inspection and patiently explained all the details about the installation plan. The installation was done neatly by Scott with three technicians. I thought installing 23 outlets through a 3000 sq house would cause a huge mess, but not with Unique Indoor Comfort! The duct pathway was drilled neatly, the edge was very smooth and all the tubes were hidden in the closet, no dirt or mess on walls or ceilings at all. Steve, the owner, came to check the process 3 times during installation to make sure everything was correctly done. Will recommend them to friends and neighbors.
Professional reliable and affordable.
Great company always help us out with any HVAC issues
Job was done but rates are ABSURD. I want to make it clear to everyone reading this review what they charge ($220/hr, $99 trip charge.) just in case you don't ask, which is what happened in my case. My bill was $660 for basically what amount to a $250 job. Tech was on the phone with tech support at Navien for an hour, spent another 45 minutes talking with me. I could have called Navien myself. I guess it was my fault because I never asked what their hourly rate was so they had a license to charge whatever they wanted. I only want to make everyone aware. When I tried to call customer service to complain all they kept saying was they are the cheapest around and that I authorized. I also tried to get them to put the units (I have 3 of them) under a service contract ($1050)and try to absorb some of the cost of the call into the service contract and got a flat out NO. Please be aware. Thanks
Very impressed with Unique Indoor Comfort. They did AC + Heat in our house - an older home, built in 1930s. We had several rooms unheated and difficult to access via HVAC, due to flat roof. Unique team went the extra mile to get inconspicuous ducting to these rooms. I had also made a number of special requests (tucking ducting between floor joists in basement, using old radiator holes to route ducting, etc.) and they were very accommodating. We paid a premium to have them do the work, but they were not the most expensive of the bids, and their customer focus was excellent and well worth the premium to have it done right.
We had Unique Indoor Comfort install AC on the first floor, and from start to finish they provided professional, timely, and high quality work. We worked mostly with Steve and Jonathan, and both were absolutely amazing. The AC on our upper floors (much older system, installed before we bought the house) had some major issues on the week of July 4 - Steve came up and got it fixed on the day before the 4th as a last minute call. Their commitment to their customers is great! We'll definitely hire them again for when it comes time to replace the AC on our upper floors.
Excellent job! Installed high v a/c and we love it!! Got 3 quotes and all pretty much about the same $. The owner Steve came for the estimate and was very thorough and answered all our questions. The work was done as promised on time and great clean up. Thank you!!
Unique Indoor Comfort got my air conditioning up and running during last heatwave. My house was so hot. We couldn't sleep, even with air conditioners in windows. They took ready good care of us. Job well done. Thank you Unique Comfort. You have a loyal customer.
The team from Unique is the best!!