Reviews (62)
Surner has been taking care of all our heating and cooling needs, from new equipment to annual service & has never let us down.
Professional reliable service.
Andy did a thorough job and was great with our dog.
Annette was very nice and provided great information about all the options for my project. Would recommend!
As a house of 6 college students in Amherst MA, we have been outright scammed by Surner Heating Co. insanely high propane delivery fees, inexplicably credit card charges, lack of communication and never provided us with invoices. Never ever use this company.
A year ago we switched to Surner for our propane delivery and heating system service. The switch worked smoothly and we have been totally satisfied with them. Recently our 33 year old heating system failed. Surner techs worked hard to fix it. Adding new parts to an old system didn’t seem practical. Surner designed a new system that is more efficient, takes less space, and is easier to service. We had MassSave do an energy assessment. We got the new system on a 7-year, 0% loan coupled with a $1,200 rebate. Surner’s techs Joe and John installed the new system in less than two days and did a magnificent job as the photo below shows. I highly recommend Surner!
Everyone with whom I have done business is approachable, kind and professional. Happy to work with Surner!
So much for the idea that they "open" at 8 am. I've been trying to get on the phone with someone for 15 minutes and they won't provide me with emergency service even though my tanks are surner tanks. Not impressed by the customer service so far, I would switch companies if I could.
My old automatic thermostat had gotten flaky and changing the batteries didn’t help. So I called Surner - they’re always very responsive - and Leigh and his apprentice Gabriel were able to come out the very next day. Leigh was clearly an expert, and showed Gabriel everything he needed to do, and they got the new one installed quickly and perfectly. I liked witnessing Leigh as a teacher and coach, and Gabriel was an enthusiastic and able learner. And then at my request they bled a few of my radiators that weren’t heating well - that was also new for Gabriel and he and I both found it interesting. One required moving a heavy fridge, so it was good there were two of them. I was totally satisfied with their work and learned various things from them as they worked - Leigh was friendly and communicative. I fully recommend Surner. I’ve dealt with them for decades and always been pleased.
Happy customer since 2015!
Service was fast and efficient. Leigh explained the work needed before so I knew what was being done. I am very satisfied with the work!
We have been Surner customers for several years, and last Friday, late afternoon, we had an emergency….a drip (a pretty fast drip, actually!) coming from a leak in our baseboards. Lee from Surner was there within the hour and did what he could for a temporary fix until he could get the part needed. He was back Monday afternoon and problem solved! We can’t say enough how reassuring it was just to have that immediate response to diagnose the issue and get us in a good place for the weekend….then following up as quickly as possible with a permanent fix! Awesome!
First rate service. They have a courteous and talented staff.
Showed up sooner than expected which worked out great. Got the job done, and everything is going great. Thanks.
Technician arrived early and was courteous and helpful. Explained what he was needing to replace and answered my questions
Surner is the best. Leigh is helpful and a good listener. Got right to the heart of the problem and gave me the fix I needed in no time
I should have read their review first. I needed oil delivery and the women who answered was very unprofessional. I was asking why are their price difference between the surner which is higher than the other, she goes do you want it or no!! Of course not, especially with the way she responded, can't even handle simple question. Good bye surner.
All aspects of our relationship with Surner were excellent, from estimate to installation of our mini-splits. Leigh, our installer, was particularly professional, affable, and helpful in explaining our new system’s operation.
Surner Heating has been excellent with which to do business. Their Service Technicians are prompt and courtesy.
We have been a customer for over 25 years. Throughout this time all the staff at Surner Heating have been friendly and responsive to all of our heating and cooling needs. An overall great company.