Reviews (17)
I can highly recommend Pinnacle. I got several estimates before starting a project that involved what was going to be fixing or replacing an old gas furnace in a very tight attic, as well as installing a heat pump for that same area (a dual fuel system). I went with Pinnacle because their price was reasonable, but they also seemed very knowledgeable. In addition to the second floor project, I also asked them to look at an heat pump that was previously installed for our first floor, as it did not seem to be working (though gas furnace was). While working here, they were determined to do things correctly, even if it required a lot of extra time. They explained everything they were doing; they tested every single thing to be sure it was working properly; and they kept to their estimate despite many hours that were not anticipated. They were always very courteous with regard to coming to the house - calling the day before to check in, as well as sending a text reminder and a text notification shortly before arriving. They were great with my dogs and working with me on fitting my tight driveway. Plus, I love the new system they installed. It's a huge improvement over what we had and the little changes they made to ducts, vents, etc.have taken away the dramatic "cold" rooms that we have suffered from (even in mild weather). Thank you so much, Pinnacle!
Whys your driver in such a rush? Massive road rage, tailgating, going straight in turn only lane to cut around traffic. Overall menace. Get em off the road before they kill someone.
After a miscommunication, Jay reached out and apologized for A completely unintentional miss of documentation in the busy season. He prioritized getting our estimate completed and followed up promptly! We truly appreciate having a great partnership with providers and his response means a lot! He noticed some issues with our system no other companies had and gave us down to earth advice and estimates.
Jay, called and made sure blower is taken care off.
Great team! Very efficient, knowledgeable and reasonably priced! Good to know we still have good honest service companies around! Highly recommend!!!
Jay, Ben and Mike were all very professional, trustworthy and honest in assessing our HVAC needs for our older Victorian home. Their quality of work and attention to detail was excellent and we actually enjoyed having the crew at our home. I would highly recommend Pinnacle HVAC for home or business. Jay and Ben set a high standard for service and it’s truly appreciated. Todd E.
I think there is a disconnect somewhere - our technician was great, and I see the other reviews, but we had them come in Tuesday and no diagnosis has gone on to the Home Shield service that connected us to them. Two stars so far. The onsite service onsite was great; the man who came to our place to diagnose the AC problem was awesome. But that's the last we've heard from them. That was Tuesday; it's now Friday and the Home Shield service we used that had Pinnacle come to help us still has not received the diagnosis from Pinnacle, so nothing is fixed. We've called daily and nothing has happened. The technician diagnosed it onsite, told us exactly what needed to be done, and yet Pinnacle still has yet to share it with the Home Shield service. This should have been reported to the Home Shield service we use on Tuesday.... maybe Wed. I figured we were safe to figure AC being in by today at the latest. This is from no lack of phone calls to Pinnacle and the Home Shield service. It's now going to be in the 90's this coming week and we still have no AC. And the technician told us exactly what was wrong on Tuesday.
What can i say? During a mid winter cold snap my 30 year old boiler started having an "you need to appreciate me" attitude and one of our heating zones stopped working. Obviously we werent happy and we needed help ASAP. I called Pinnacle and they scheduled something immediately. Team member Mike came out on time and diagnosed the issue promptly and remarkably resolved it almost as quick. It took Mike no time at all to get our home heated again and bring back smiles to my family who were living with blankets draped over them. We are super happy with the service. Cant say enough about Mike himself, professional, knowledgeable, and personable. He walked me through the process of the diagnosis and repairs, and helped me gain a better understanding of how the whole system works, as well as ways to self diagnosis issues without freaking out about every little thing, I now will know when I need to call for assistance and what is in the range of normal...Top notch dude right there. Thanks so much Pinnacle, looking forward to future business with you.
Pinnacle HVAC is the best. My 30-year-old steam boiler recently stopped working, which left me with no heat. Mike arrived on time, quickly assessed the issue, repaired my heat temporarily, and returned the next day with a part to finish the repair. He even followed up the next day by phone to check that everything was still working properly. When I asked about replacing the boiler, Jay (owner/founder) offered to work with me on the necessary paperwork for Mass Save's heat loan program, but he also assured me there was still some life left in my boiler. Pinnacle HVAC truly cares about their customers, and they have the reputation to prove it. Highly recommend for all your HVAC needs!
Have been using Jay and his team for 10 years at multiple residences. Most importantly they have always done great work, but also have always been extremely professional and one of the few repair technicians that is always on time. I cannot recommend them enough!
We had a problem with our heating system last week. We got a quote of almost $1300 from another company to repair it. Mike from Pinnacle came in for a second opinion and fixed the issue in 5 minutes and it costs the price of a normal service call. I’m very happy I had someone else take a look at the system. Thanks Mike!
This is the second time in 2 years we have had Pinnacle diagnose and repair issues with 2 of our furnaces. Each time they were punctual, polite and very knowledgeable. Today Mike came to the house, fixed the issue promptly and explained why the system failed. He also answered a few other questions I had about our HVAC systems and gave me some helpful recommendations. After this second interaction with them I will definitely use them to maintain and service our HVAC systems. Thank you Mike!
Had a broken Honeywell WiFi thermostat. called Pinnacle (have used them multiple times) Mike came out and replaced it. He programmed the new one so it works great. Mike is a pleasure to do business with and very competent. Highly recommend Pinnacle for HVAC work!
I had an emergency recently where our 20+ year old furnace started making crazy drilling noises whenever it kicked on. I called Pinnacle HVAC, and they managed to get someone out to the house to see it the same day. When they came out, they were able to identify the issue quickly. Due to the nature of how old our furnace is, parts aren't readily available and easy to find. But Pinnacle did all the work to call around and find the parts needed. They made sure the most important elements would be overnighted and gave us a number to call when they arrived. Thankfully the most essential part arrived early the next day. We called the number and, without hesitation, had the same person come back out the same day and get the part installed. We had heat that night! When the rest of the parts arrived the next day, we called the same number and had the same person come over and get the rest installed. I'm thankful for Mike, his professionalism, attention to detail, and dedication.
Service and installation is excellent at Pinnacle. I really depend on them! Communication is excellent too.
We have been using Pinnacle HVAC for over 5 years now and have never been disappointed. They are trustworthy, fair, honest and extremely knowledgeable. They also use all the latest technology in the field to service and repair, which makes them more efficient and better able to identify issues when they arise. I highly recommend them.
I had an emergency. My furnace had stopped working. The house was freezing cold and numerous pipes had burst. Pinnacle HVAC came immediately, evaluated the situation and gave me a competitively priced detailed quote. Without delay their team went work. In a matter of days I had a new furnace, hot water tank and all the pipes were repaired. They were very professional and their work was very high quality. Afterwards, Jay Savoie took the time and effort to work with my insurance company to get me reimbursed. I recommend them highly.