Reviews (100)
Horizon tech (Antwarren) coordinated with us for an early arrival. He was extremely professional and gave the system a thorough check-up.
Had an incredible experience with Horizon replacing our broken HVAC. Joseph Mistretta was professional and got our system up and running in one day all on his own. Amazing, couldn’t be happier with Joseph’s work and Horizon!
The technician John is always helpful and courteous and does a thorough job.
My AC stopped cooling and I called Horizon. They came promptly and on time; the technician was professional and seemed competent. He quickly diagnosed the problem as a damaged capacitor - this literally took 10 minutes or less. The price to replace the capacitor was in excess of $400. I have replaced capacitors previously and knew the repair was very simple and quick, taking less than 15 minutes, and that the part (the capacitor) costs in the range of $15. I thought the estimate of more than $400 was quite excessive; I declined. I was then charged an additional $89 for a total of $178. I was taken aback by this - it is not the case that the visit is simply $89. It's $89 to "knock on your door" as the tech told me. Anything else, including the estimate itself, costs money: thus, an additional $89 for the less than 10 minutes of diagnostic work. I simple purchased a new capacitor and replaced the old one. Total of $178 + $15, but still far less than Horizon would charge. Poor value; deception in that there is a cost to the work estimate - that is not included in the $89 knock on the door charge. Very disappointing. Addendum: Unfortunately, no text and no email sent from Horizon has a "job number" associated with it. And no receipt was sent following the tech's visit. So I cannot include a job number here - none was sent as far as I can see. Addendum 2: Based on the same review placed at the Horizon website, Horizon contacted me by phone, asked about the issue I had with them and in the end reimbursed me $89 (the fee for the work cost estimate). So in the end, I did pay $89 for the visit, as Horizon advertised. I was very impressed by their willingness to listen and kind reimbursement.
Bacary was on-time, professional, and very knowledgeable. I would certainly recommend him and Horizon to friends and family.
Evening on a Sunday they did answer the phone and offered to come over to fix my ac wow how great but after the diagnosis which I didn't know anything about pay 700 that I didn't have I'm disabled I look up the part to see it only cost 20 so I feel ripped off to pay 1400 an hour so be careful with this company 3996525 invoice
Horizon Services came highly recommended to us by our neighbors. Our technicians Joseph and Sterling arrived on time, answered all of our questions and did a great job installing our HVAC unit. We are on contract with Horizon Services. They make sure you are happy with all aspects of the install. They will come back if there are any issues after the install. I would highly recommend them.
My AC randomly went out and Horizon services got someone out the same day to diagnose and advise on repair. Repair happened within 2 days and our technician Gavin was friend, information and thorough.
Steve was a gentleman with knowledge. His honesty made me comfortable with our system's diagnosis. We prioritized a few repairs and before he left he made sure that I understood everything that he did. Great job!
They were early. Communication was great. Our tech was polite and professional. Will use them again when it’s time for the heater to get serviced.
Horrible experience. My system was screwed closed because the repair guy lost my inserts to close my filter in. Instead of telling me, he used screwed. When I called the company, it took 3 calls to have it fixed and after that I could not once get a supervisor to call me. There was no real apology. I guess I'm still supposed to be waiting for a call from March.
I have used Horizon Services for AC and Heater maintenance for many years. I am very satisfied with all techs that have worked in my home. I call them every Spring and Fall and will definitely call them for Fall 2023.
Full Heating, A/C and Hot water replacement Great work ethic, really professional and courteous, will always use Horizon and request Joseph.
We got a whole HVAC system install. Pricing wise, Horizon did a better job pricing and financing than other companies we looked into. They had the system we wanted in stock and ready to install and were able to do a quick turn around install. The installer (Chris) was great. He showed up on time, explained everything he was going to do, did a great job installing our system, and then spent a good deal of time walking us through what he installed and how to work the new thermostat. He took time to answer any questions we had and was really nice. Overall he was a great guy and I appreciate the work he did and the way he did it. Horizon does a great job every time we've needed them and I highly recommend them.
Shawn at Horizon was great! He knew exactly what was wrong with our AC unit and answered all of our questions accurately and honestly. Also provided warning signs and ways to keep the unit maintenance. Thanks guys!
My A/C was not putting out any cold air and I called to have a technician come out and see take a look. The service assistant mentioned that a tech could come out the same day which was great. They mentioned that it would be a $89 dollar charge to come out and diagnose the problem. I had just purchased a home and electrician had put in a new thermostat. The tech showed up and was very friendly and professional. He took a look a the wiring on the furnance and mentioned that some of the wires were not wired correctly. The HVAC system is five years old so it was working fine. After he connected the right wires together he mentioned he had to charge me for labor which is understandable. He came back to me with his Ipad and showed me that I owned him $530 for labor. I was going to tell him to put the wires back the way they were because that amount is excessive considering the problem. No hardware replacement, leaks or other failed components. It is connecting wires which the tech showed me. I have properties in Ga and for that price I could have flown my HVAC tech to MD to do that work for equal or less. I will not be contacting this company again for work. The prices are very excessive. I think the good reviews are due to customer service which the tech was very nice but it seem like the company push them to be salesmen and get as much money as they possible can from the customer. I did not want to dispute this with the tech that day. You got with this company be prepared to pay a hefty fee after the $89 fee. Never again
Our AC stopped working and within 12 hours (overnight) I had an appointment scheduled and Larry arrived and had fixed the unit and had the cold air blowing again. He was very knowledgeable, great communicator, and very professional. I highly recommend Horizon. Edit: forgot to mention that he's literally within 1 minute of the ETA they told me. VERY punctual.
Horizon Services installed a new HVAC system in our home. They provided friendly, courteous, professional service throughout the entire process. We're very pleased with our new Lennox HVAC system and will call Horizon Services out whenever we have AC, Plumbing or Heating needs. We've also used Horizon Services for freeing up clogged drains and most recently they replaced our water pressure reduction valve. We were pleased with each service and service technician.
Dominic and Rico were very professional and answered our questions on site. They worked all day installing our new HVAC system and cleaned up when they were done. Very impressed 👍
Sent message when on the way, arrived on time, worked quite hard and very friendly as well--did a great job. Highly recommended