Reviews (67)
Shawn was thorough, knowledgable, and professional. He was able to solve our problem of not getting enough cool air to the upstairs rooms. I highly recommend him!
Cool Breeze Heating and Air was very easy to work with, showed up on time, and were knowledable of the product. Will use again
Wonderful company, I've been with them for years, would not trust anyone else! Contact with any and everyone has been the best; professional, courteous, knowledgable, very accommodating. Fair pricing! I can count on them to take care of my HVAC needs! Thank you Cool Breeze, You're the Coolest!! :)
We've used Cool Breeze since we moved to Columbia 2 years ago (at 2 different locations) and are very pleased with their work and fast responses. Shawn & Will are very professional, capable and friendly technicians.
Cool Breeze installed my dual-zone HVAC System a couple of years ago. Even in the midst of the COVID-19 chaos, Cool Breeze was quick, thorough, professional, and the best price in town. Now I had a anomaly where one bedroom seemed to be cooler than the rest of the house. Cool Breeze accessed the situation, determined that the problem was a 'stuck' baffle, and took care of it right away. This company is great!
Although one problem, which was fixed, caused an unheard noise in outside. The very next day, Shawn Wynne came out, trouble shot, and found a frayed wire that had not been attached securely. Now all is good as new!
Highly disappointed but the one star is for the lady that answered our calls for a scheduling service.
I've been using this company for over 10 years. The technicians are great and seem knowledgeable. Their billing process is questionable. I called them on 12/19/22 because my unit was icing up. They showed up promptly, and found I needed a new defrost board. The unit is only 18 months old so the part was covered under warranty. They did not have the part and needed to order one. This visit cost $176.18 for about an hour visit. I didn't hear back from Cool Breeze until I called on 12/29 to find the status on my part. They called back quickly, said they had the part and sent a technician out to install it. The technician was at the house for 30 minutes and installed the part. This visit cost $425. I called the company to find out why a part covered under warranty cost so much. I figured the bill would be about $100 for labor. I was informed the extra was for admin costs associated with the warranty claim. I don't understand why a part under warranty cost me over $300.
Professional and effective installation of a new heat pump and furnace. Highly recommended!
Cool Breeze's crew has always been top notch and does great work. They use booties to enter the home and clean up after their selves. I would recommend using them highly.
Technician very knowledgeable and answered question that I had. Would recommend Cool Breeze too anyone. Bill Drummond recommend Cool Breeze to me.
One of your company drivers sporting the tag 8EM5133 this morning at 7am on rt 30 felt he needed to save 10 seconds by almost hitting 2 cars on the bypass this morning (the truck’s passenger side headlight is out too). He almost hit the car behind me trying to get in front of them and cutting them off, and then myself later. He sped up knowing he didn’t have room to merge, yet decided to drive in the shoulder off the bypass, then cutting me off, to to the point I had to stop completely because he didn’t care and was just going to hit me. I sadly can’t upload video, but he then used a turn lane to cut off more traffic. Based on his route, I can only assume this one belongs to the Owings Mills branch. So glad he saved those seconds to maybe get to work a minute earlier? Doubt this will make any difference, but don’t be surprised if this driver causes an accident in one of your cars sporting your company name. It’s a really good look.
Howard ("Howie") was amazing - knowledgable, explained very clearly what the issue was, and thorough in the flushing out the problem. Additionally when I called on a MONDAY morning as my AC went off Sunday afternoon, the staff was so empathic and promised and delivered service within an hour. My AC was back within an hour. Thank you Cool Breeze
Always great service.
I was going to hire this company but the man that answered the phone was so arrogant and condescending when I was asking some questions that now I would never even consider it. Spend your money where you're appreciated and spoken to properly!
Another great experience with Cool Breeze… We have used this company for 17yrs now and have always been more than happy with their service all around! Our furnace recently stopped blowing air and Kim was very responsive and able to schedule us quickly. Jeff was very knowledgeable, friendly, skillful, on time, and gave us straightforward honest pricing. Thank you as always!
We just had a new home built and Cool Breeze did the heating and air portion. They have since come out to install my Nest thermostat and then again to check on some condensation I was having. They were quick to answer the phone and send someone out both times. Erik did my thermostat and Tom checked on the condensation. Both were on time, professional and helped me out!
We would to thank to technician Tom was work very hard to get our HVAC back to worked. He even take time to wait and make sure very thing working fine. We are highly recommend Tom for the best Technician to our friends and family. One again Big thank to Tom.
Howard and Brian great install even during downpour Erik always great maintenance andcrepair
The initial estimate appointment impressed me right off the bat. I learned everything I needed to know to make an informed decision and to choose this company to install my new systems versus the others I'd had estimates with. Jeff was not trying to sell me anything I didn't need. All around excellent people to work with. Kind and friendly as well as trustworthy and punctual.