Reviews (80)
I called because my AC unit went out after a lightning storm. They did not come within an hour. The technician was professional but hard to understand. The AC part was under warranty but they wanted to charge over 800 for just the install! When I called to ask why the install fee was so much, I was told because the installation, the warranty paperwork and "they tack on extra money" (exact words). Turns out we were able to get the part installed in less than an hour with the company that installed the original unit (I did not know that company prior to calling River City) and labor as well was covered. When I asked to speak to the manager about the costs after canceling, I was told that they charge so much because they don't always get their money back from the manufacturer on warranty parts... So were you going to send me a check back after you got your money back? No. Taking advantage of people. I will never recommend this company to anyone!
Casey was awesome. Very knowledgeable and honest! Thank you for coming out on Easter Sunday!! We truly appreciate it!
Very efficient and professional. Very friendly and will be using for all my ac needs!!
Darren was very helpful and reviewed all my options. Overall a positive experience.
This was our 6 months maintenance contract. Our repairman did a wonderful job, he was early, and he explained everything in detail.
River City Air always sends out a knowledgable technician who gets the job done and communicates clearly about next steps. The office staff are helpful with scheduling and have gone above and beyond to help us transfer the service contract with the sale of our home. This is definitely the best monthly service provider we subscribe to. Clear. Simple. Efficient. Worth every penny.
Joseph performed my annual A/C checkup efficiently and courteously. He kept me informed of his findings along the way, noting any options. I chose to get Freon added and installing a float switch. This was all done to my complete satisfaction. Joseph receives an A+ in my book!
Olin came in and started the maintenance on my AC. He explained what needed to be completed immediately and what I need to be on the lookout for. He was also very friendly.
Joseph was very polite and work oriented. He’s been here before and I absolutely trust him. I appreciate that he explained everything before and after the work was done. Thank you.
Justin was great!
Great 👍 very patient with me trying to get through afternoon traffic and took no time to replace 50+year old thermostat
Well mannered, knowledgeable and did a very good job.
Well informed, responsive, and knowledgeable.
The technician was polite, efficient, and thorough. And he did wear his mask the whole time during his inspection and service.
Ronnie did a great Jon. Professional, polite and courteous. I highly recommend River City AC & Heating.
Ronnie did an outstanding job!
Michael serviced my heating unit in a very professional manner, He arrived in a timely manner and completed the maintenance in good order. I was very pleased with the overall experience.
Darren was professional, courteous, and honest. This is who we will request in the spring.
Service Tech showed up on time (maybe even early). Very professional. Routine system maintenance & checks. Discussed conditions and concerns, explained options, & emailed additional info.
Very friendly and professional at all times!