Reviews (70)
I had a great experience with Greater Comfort from start to finish. They replaced two old gas furnaces with all electric heat pump systems. My install was rather complicated and the end result is even better than expected. The sales representative was knowledgeable and willing to delve into the details to deliver exactly the system that I wanted. The install crew was knowledgable, professional, accommodating, and their workmanship is excellent. I am very happy with my new heat pump system and highly recommend Greater Comfort.
Had them out yesterday for a non working mini split unit by Mitsubishi.The technician was there for three hours and on the phone with technical support most of the time. FInally got unit running and left and eight hours later it quit working again. I was charged three hundred and sixty dollars. When I called back this morning to say unit was not working was told I would have to pay 90 dollars an hour more to get them to come back . Needless to say I will not be a customer again. Before all this in April I Paid over 500 dollars for their comfort plan. All I got for this was a spring and fall pms done. Which didn 't do me alot of good on the coldest day of the year.They do not back their work.
Excellent service for reasonable rates. They have a wonderful staff.
I have used Greater Comfort numerous times in the past with no issues, until I signed up for the bi-annual inspection. They offer this great deal! Sign up for the maintenance package, they will come out twice a year to make sure everything is working! But….Twice now, I have made my appointments and they have been a “no show”. I have had to call to confirm my own appointments, and they’ve either not had me on the books, or “they will get there when they can”. As I waited all day, but had to leave to get my children from school. Of course, THAT was when they were available. Therefore, causing me to cancel. Such poor customer service via phone! As when they called to reschedule, it was said, “so do you want to reschedule or not??” I hate leaving bad reviews, and the service techs have done AMAZING WORK!!!! But such poor service from the call center and whom ever is in charge of the appointments!!! My time is just as valuable as the next customer. I think I will go elsewhere!
Cannot thank Edgar enough for coming out on one of the hottest days of the year to fix our AC. I called and they had someone out within 2h which was great. He even stayed to make sure it was running properly and check the circuits afterwards.
They repaired my furnace as soon as possible, considering the bad weather. Arrived on time and Scott was very helpful and professional. I would recommend this company to anyone.
The customer service and communication was excellent. Sales and installation technicians are extremely knowledgeable and we're on time. Very satisfied with the service.
Edis and Steve are amazing. Edis came out 4 times and Steve came with him on his last visit to try and see what the issue was with our furnace. Edis did all he could to see what was wrong with our furnace and didn’t stop until he figured out what it was. Our heat was out for more than a month and we thought it was the furnace that went out. We had other companies come out before greater comfort, and all they did was try and sell us on a new furnace. Greater comfort came out to try and fix the furnace first before even considering upgrading. After all diagnostics and everything, they were able to conclude that the furnace wasn’t the issue, but that it was the meter from Duke energy that went out. Greater comfort was professional and patient through the whole process and I would definitely recommend them over anyone else. They actually try to help the customer by any means necessary and they’re not looking to make a dime off you.
Alsome job took care of our boiler same day got us up and running. Thank for your continued service to me and my family.
We've used Greater Comfort to maintain our systems for years. They do an outstanding job, and all the technicians are very professional and know what they're doing. They've been available and very responsive, even when we've needed their services after hours. Highly recommend!
Scheduling was simple and quick. Our technician, Zach, was very thorough and had our heat up and running in 10 minutes. I will be using this company for HVAC from now on!
Guys showed up on time, did a quick evaluation and had the parts available to fix the unit within the hour they arrived. Great work!
Professional and easy to work with . Great product for great price .
Serviceman Edgar Wilson provided excellent service to our A/C. Mr. Wilson was very a courteous technician, and provided a great explanation regarding the service details he performed. Thanks, Greater Comfort!
Excellent service Prompt experienced service Call them to get things fixed correctly
Great to work with...quick response time and reasonable.
They lie and sell your information. They said they could look at what is wrong with my furnace, but actually only sell new ones. Huge waste of time getting transferred to different people and then having to find an actual repair service. The first man also lied and said it was a locally owned and operated place, not a chain. DO NOT TRUST OR USE THEM
Jeremy and coworker were at my home today on time and took care of everything. I absolutely recommend. Great people, great service.
Informative and efficient. I would recommend.
Highly Recommend