Reviews (100)
I was behind a Hanna Truck on Kellogg this morning. The guy was doing 60 mph in the left lane for about 5 miles. He had ample time and space to move over to let the faster traffic pass. Since he wasn't moving and decided he would act as the police and dictate how fast everyone else was going to go I went around him at which point he sped up and made an obscene gesture. If your going to have clowns like this driving your company vehicles, they might want to obey basic traffic laws...which is to move out of the left lane and allow faster traffic to pass. It's bad business to have them drive this poorly and be representing your company at the same time.
Danny and crew did an outstanding job! Full system replacement was needed because of the age of the old one. They were able to get the job done within 2 days of the estimate. The crew was very professional and completed the work within 7 hours. Thank you Danny!
May 17, 2023. Contacted Hanna for a service call to inspect the furnace blower. They came out on May 16th and informed me that the repair costs t replace the fan motor and module would be $1,770 for parts and labor. I checked with Washer Specialty for parts costs and they quoted $1,000. I contacted Hanna again to see why the labor cost would be $770 and if there may be an error, but no one reached back to me. At this time I am left with the only option of finding another company to complete the repair. May 19. Update. Had another company come out. The blower motor tested fine and did not need replaced but the module did. Total cost for repair was $750 and works like a champ. Looking forward to summer.
I worked here for almost 10 yrs and it was great. Really nice people and dependable, Mr & Mrs Hanna we're a joy to work for and with. Highly recommend!
I’ve used this company for 30 years. There has been a couple times things weren’t done correctly, but overall, I’ve been pleased.
Great service and customer service
Hanna came out and restored my heat on one of the coldest days of winter. Very professional and reasonably priced.
17yrs experience for myself and hands down best company I have worked for. I’ve worked several places in the past and they cannot come close to my experience thus far. I encourage all that may have had a bad experience in the past to give it another shot.
Reliable, friendly service
I couldn't have been happier with the techs who worked on my AC unit!
Very prompt and knowledgeable
Called Hanna HVAC to have them replace a condenser fan motor. I explained that we have home warranty coverage, and, that when the tech diagnosed it he would need to tell the home warrantyy company, over the phone, what was wrong, and the cost to fix it. The home warranty company would then pay it, right then and there, via credit card. As soon as Hanna HVAC learned they would have to talk to the warrany company, they turned down the job. We promptly got another a/c company who has already diagnosed, spoke to our home coverage, and got paid exactly what the tech asked for. Makes us wonder what Hanna HVAC was hiding.
I have used Hanna in the past, probably 12-14 years ago. Called them for emergency service this past Thursday. The technician that showed up did an excellent job assessing the remedy and said he'd pass it on to his management for the next day because he didn't have the tools/parts to fix on the spot. Received a call from Hanna the next morning at 8:30 am stating they were looking at parts to fix my existing system and an estimate on brand new. So I waited. Never received a call back in this God forsaken heat. I called the 24hr number this morning, and received a call back from the company. They said that "Johnny" had called me back on Friday and left me a voicemail. I told this person I didn't have a missed call nor a voicemail. He said he'd pass it along. Waited a few hours and nothing. Called the number to speak with that particular person and he said he passed the message and was sorry. Um, that speaks volumes to me. If you don't want my business, just say so. It's 100 F'IN degrees out and I just want my ac fixed. If you're too busy, just say so and I'll search elsewhere, Johnny. Worse $185 I ever spent for a 20 minute evaluation and horrible customer service.
Came out for a service call 3 weeks ago on my mini-split system. They were supposed to perform some calculations to determine refrigerant charge but they just won't call me back with this information. This is literally what I asked for when I requested the service call.
Friendly and courteous and attentive to my needs
Really nice lady on the phone and knowledgeable to, but couldn't get to us for about a week.
Gosh I'm so bad with names but the guy who came was so professional and explained everything he had to do or that needed done and should be done before he did it for clarification and knowledge. Will be using them bi-yearly for maintaining our system. Update: I forgot about paying for this service and when I called she was like we sent out a notice. Well seeing as how I never called you after 4 months don't you think you should have called me to check in. I mean I did prepay for the service after all.
Our new system is great. Salesman was very understanding of our needs and wishes
Our furnace went out and our home owners contacted this company for a bid to be completed. It was initially scheduled on a day and time that was not accommodating to our work schedule. We called to reschedule this and initially when I spoke with Renee about 3-4 weeks ago she seemed very annoyed and was not pleasant on the phone. She seemed frustrated that we needed to reschedule a time that accommodated our work schedule/lives. We were able to reschedule this for today and informed them at the time of the initial call that 4 would work best for us. Coordinating with this company has not been pleasant. Fast forward to today, we experience miscommunication and unprofessionalism on Renee and the office managers part. They were very rude and seemed to place blame on us that we missed our appointment due to the fact that we were at work. They called my husband, my husband told them 4pm. They informed him that they had a guy in route. We scheduled for after work and verbalized that we had this need initially so I am not sure why they thought 2 or 3 or whenever they got here would work. We were never told initially by Renee that they do not do set times, and only can confirm an arrival time in either am or pm. When I asked why this was not initially conveyed to us, she told me she did not have an answer and made a very unprofessional comment to me. Overall, I can relate In dealing with upset customers and can take fault in my own actions, however, how I was spoken to by these women was extremely rude, unprofessional, and if I was you I would make sure you just take the day off if you go through this company because they obviously don’t care that their customers are often renters and who work during the day.
Jason came out to our house to quote for a new hvac. He had a quote and stock availability within minutes and had the best price. UPDATE!!! Unit that was suggested has worked out great. We are already seeing a reduction in gas usage. Installers were great. Very professional. Tidy and courteous. Awesome experience!!