Reviews (44)
I'm still in the process of experiencing their service.. So far it's been good. I was really impressed with Dan the service man. He is honest and will shoot you straight, no BS. I will update my posst when service is complete.
The technician was nice, clean and knew his job. Got to work right away, without any issues.
We contacted Cooks because we were told by a different HVAC company that we needed a return installed and duct work repaired in our crawl space. The space where the return was going to be was covered up by the previous home owner and we were advised by the other company that nothing was connected. The tech showed up on time, was friendly, and professional. He also found that we DO have a return hooked up already and that the other company was lying to us. He also took the time to crawl in our crawl space and found our duct work isn’t damaged. Basically they didn’t charge for doing all of this, so I wanted to make sure they at least got a great review. I also appreciate the tech’s patience, due to us having a newborn I was very groggy and had trouble communicating. We will for sure call them again if we ever have any problems.
You won't meet people any nicer. I'm a truck 🚚 driver and I meet many people. Kansas has some of the finest. True and honest Americans.
They get stuff done and done the first time.
Great!!
The price couldn't be beat (had several estimates) on new heater and ac unit. The technicians were great! Super friendly and knowledgeable. Overall great office staff, sales, and techs. Highly recommend!
I am disappointed in the customer service I received from Cooks.. the office support staff were unprofessional. We waited three weeks for our unit to be serviced only to find out that the part they knew we needed from the previous summer did not get ordered but we were charged 95 for them to come out and do nothing... I will say the maintenance worker was professional but there seemed to be miscommunication between the maintenance workers and office workers.
Tech Freddie did a great job fixed it fast and worked hard to get it back up and running very thankful to have good techs like him out in the field you can tell he's motivated and ready for more
They were great
Amazing, professional service. Couldn't have asked for a better company.
These guys were amazing. Another HVAC company told me I would have to replace my heater and ac and then gave me an estimate that was insane. Cooks came out, worked on the heater, it worked for a few weeks and then started doing the same thing. They came back out 3 more times . 2 of those just to check on it and insure it was still working. They were very reasonable and took great care of me. They saved me thousands that I didn't have to spend. Very honest and reliable.
Great customer service and competitive pricing. Glenn and Tyler are great Techs and Rosa in the office is very helpful.
There is a intaller that was rude and very unprofessional at a job site... Wont use these people again...
In general they seem like nice people. Prices are comparable. I think the technicians they have are hit or miss though. One time they are super nice and knowledgeable and the next time you get a guy who can't tie his own shows. They refused to work with a home warranty company which forced me into working with another company. After I already paid cooks 400 bucks to diagnose the system. (Which took two separate techs two days to properly diagnose)
Good people good price
I used to wire new houses in Wichita and the surrounding area. Which means I worked around many HVAC companies over the years that I did that line of work. Cooks has always been one of my top three companies that I suggest or would use to do any work for me or anyone I know. The installation guys work their buts off and they do their best to make everything right.
Brad fixed my ac today during covid during humid as hell.
I own a small gas fireplace service company in the Wichita area, a coworkers Air conditioner broke down and asked if I could try to fix it. Well it was broke beyond my tools and repair skill set. Cook came out and got it running on a Friday night. The service was quick, honest and fair on the billing. The tech was polite professional and even taught me a few new tricks. This is an honest company you can trust. From Thee Fireplace Guys.
Were I work they came and kept telling me it was the compressor is bad and it actually was just to sell a new system I got a tech from sol tech and they knew right away what the problem was and alot cheaper not to bad mouth the company it's the techs they have they're moral compass is off