Reviews (40)
Excellent job! Very quick, knowledgeable and friendly both on location and on the phone!
Had Potts plumbing do over $600 installing 3 new faucets in our home about 3 weeks ago. A week after installation the pop-up drain stopper in one of the sinks stopped working properly. Definitely an installation problem. I called them and they balked about coming out to make repairs. The Rep I talked to even argued with me and kept mentioning a charge if they did come out. Long story short I made the repair and I am not even a plumber. Will never use them ever again.
We have used them multiples times. Always professional. Upfront with charges and helpful!
A+ all the way around. Pleasure dealing with them both the office staff and the crew that came out. Would recommend them.
Pott's came out on 1/25/22 to repair my dryer. After replacing several of the dryer parts the repairmen said the dryer vent ductwork was clogged/crimped and needed to be replaced, and that I shouldn't use the dryer until that was replaced. I had a HVAC company out to replace the ductwork the following week. I then tried using my dryer for the first time since being "fixed" and it is still not working. The dryer turned on once, didn't dry the clothes, made screeching noises, and hasn't turned on since then. I contacted Pott's to have them come back out and they said they could come out Friday, but the visit would be at full cost, $100 an hour for the first hour, then $80 an hour plus parts after that. The woman I spoke to stated that they do not guarantee their work, which speaks volumes about the quality of work they provide, so even though I spent almost $800 two weeks ago when they were out, they would not come back out to make right the fact that the repairman did not actually fix the dryer when he was here. Now I am out almost $800 and do not have a functioning dryer. I am extremely disappointed in the service I've received, and will not be using Potts again. I do not recommend using this company.
Thank you so much for standing by your work! You’ve made a lifelong customer in me. Lorena was an absolute angel! I have never looked forward to doing a million loads of laundry. Not having to buy a new washing machine has been such a blessing. Thank you all!!!
I had a leaky kitchen faucet, and a bathtub leaking into the basement. Right before Christmas. Sigh. Who ya gonna call? Potts Plumbing & Appliance Repair, LLC! They came on time, were efficient and so very nice. Of course, in my house things are usually more complicated than they should be, so it took longer than any of us thought it would. But they never complained, just dug in and did what needed to be done, going the extra mile several times. And I received a reasonable bill. From Loreena’s friendly voice on the phone to the plumbing, heating/air, and appliance repair staff, they are courteous, professional, efficient, knowledgeable, and reasonable. I just can’t say enough good things about them!
Honest and helpful
Their repair professionals arrived promptly at the time given. They quickly found where the leak was and made the necessary repair. During their time working, they were both knowledgeable, friendly and helpful. I won't hesitate to call them again for a repair that is too much for me to handle.
They've come out twice, once in October and once in January. They are pricey, but seem professional and knowledgeable while here. Pros are years of experience and quality work. Cons: they are pricey, my bathtub is still not draining, and I still haven't recieved bids that I've asked for twice.
They showed up on time, answered all my questions and were reasonably priced. They repaired the leak in my crawlspace and insulated the pipes. They haven't froze once this winter, which has never happened before. If you need a plumber that'll show up, do good work and not rip you off - call them. I know I will anytime I need a plumber in the future
We have used Potts Plumbing twice and both times have been exceptional. They fixed our plugged water line and installed a new water heater. Cody explained everything and showed us exactly what they did when they were done. They had complete confidence with addressing any concerns we had. Quality work and overall service. Great to work with.
Kept promises to call back! I Needed a dryer converted to propane, and they were able to convert it 2 hours after it was delivered. And we love an hour from Topeka! Talk about immediate service!
Excellent service! They were, by far, the kindest people we have ever had come to do work in our house!
I have used Potts Plumbing for many of my household needs... from unclogging my drains, replacing a part of my vent on the roof that would have gone unnoticed had Randy not been on the roof checking things out to repairing my dryer. They do it all. Their friendly service and attention to detail have always amazed me. I would suggest giving them a call for any issue you may have and I am betting they can get to you within a reasonable amount of time and for a reasonable price.
Great customer service!!! Technician was able to determine the problem on my dishwasher which another company said there wasn't anything wrong with, but that I was using to much detergent. Found out there was numerous things going on with it. Worked really well with my warranty company also. I would definitely recommend this company!!! Thank you Potts for the wonderful service.
Always been friendly, they do great work and our favorite their a local company.
Have used Potts twice. Really good service. I appreciate your company. Mike Gainey
Cody came out to fix our sump pump and it was toast. He was on time, friendly and let us know exactly what was going on and what it would take to replace. They handled everything with the home warranty and I couldn't be happier with the service. Totally recommend them to anyone who needs a reliable company to work on their home. Will call them again, warranty or not. Fast friendly staff made this a smooth fix
Great Service. They come out fast and fix it fast so you end up with a cheaper bill because not much labor expense. Very friendly!!