Reviews (34)
They responded quickly and were at my home within 24 hrs.
Very friendly people and they take the time to explain how everything works. I would definitely recommend them to anyone.
Owen was amazing. He was professional, knowledgeable and seemed genuinely happy to go the extra mile to help me out in a unique situation. Amazing customer service! I would definitely recommend H.D. Service Co!
My heroes everytime honest straight forward been using them for years. Thank you. Kim
We love HD services! They are always very responsive to our needs. The owner gets to know his repeat customers and is sensitive to their unique needs! The technician are always kind and knowledgeable! Thank you HD services!!
My furnace was not staying on and heating the house. After giving them the problem I was having they came out and replaced the motor and surface igniter. Also needed a control panel since it was running then kicking off. I want to thank Hugh, Nick, Ford, Henry, Michael and Owen for their professional and prompt service on my furnace needs. I’m not forgetting Jennifer, their office professional and also their answering service (sorry, I didn’t get her name) who both were courteous and caring in getting my furnace taken care of. This is a great business that cares about you and getting your issues taken care of quickly. THANK YOU all so much. Donna G.
Terrible drivers.
American Home Shield sent H.D. Service out on a "No Heat" call they sent a tech out same day (same morning, actually). They diagnosed and replaced the needed parts. When one of the parts failed they sent a tech right out to replace it immediately. Excellent sevice from dispatch to service techs!
Had an AC fail at the end of the summer. The team at HD Service worked with me and the home warranty company to replace the inside coil. While there, the team was able to ascertain a failing furnace and coordinate with the warranty company for a replacement before we got hit with those cold Kansas summers. Very friendly and knowledgeable service team. Helpful front office team kept me informed and promptly scheduled. Would turn to them again for my heating and cooling needs.
Poor customer service. They admitted to not knowing much about our A/C system but still continued to work on it. A month later they were blaming parts, technical support and other mysterious factors. They never diagnosed it correctly, removed freon from the system and would not contact us to explain where they were in the repair process. We had to pay another company to put almost $300 in freon back into the system. They had a poor attitude when we explained they should be partiality responsible for it. They kept blaming us the whole time. I'm really not sure how they could stay in business with that kind of business practices. The freon fixed the issue we had.
HD Service was scheduled to come on a Thursday afternoon and called us and said they were able to fit us in on Saturday instead. They explained to us what the problem was with the air conditioner and had it fixed within 45 minutes. Very professional and nice.
Great owner and workers. Very professional and did quality work. Highly recommend.
When other companies said they could come in 2 days, H.D. came the same day! Thanks for the referral from my mother. H.D. came to her home on Christmas and didn't charge a premium for her service! I've found a new company for all our family HVAC needs!
Quick, Excellent, Friendly, Perfectly Priced!
HD was selected by our home warranty company, they arrived within an hour from placing the request for service on our A/C. The office staff was very friendly, and the technician Nick was able to get it fixed in less than an hour. He was very polite and informative!
Easy to find. Really nice people
The crew at HD services in Topeka are always awesome and dependable.
I just spoke with a lady named Jennifer. She has to be one of the rudest people I have ever spoken to regarding customer service. She said I was unbelievable and that I should be happy that the service guy even had time to work me in today. She told me I was not allowed to get a call from my servicer to explain why the warranty I’m using on a 25 year old air conditioner won’t replace the unit but instead will replace the compressor and possibly the coil within. Sounds like extra work when the unit should just be replaced. I have been without ac for almost a week already. I will be contacting American Home Shield ASAP.
If I could give zero stars I would. HD was picked by my home warranty service, who will also be receiving no stars from me. This started when I needed my furnace replaced. I paid my $75 to the warranty company and HD came out, checked the old furnace and said they would bring the new furnace. HD then came and installed the new furnace that the warranty company bought, when the tech was done he asked if I had cash for him for the install. See, what HD did was bill the regular installation as a "modification". Because installation is covered and they wouldn't be able to cheat the customer out of extra money that way. At no point did I EVER agree to any "modifications". And as far as I can tell HD used about $50 worth of sheet metal and standard flue connections from the hardware store and try to charge me $675 for it. Installation is covered by the home warranty and my guess is HD bid the contract way under so they get it and then pass the pain straight on to the consumer. I even gave HD the benefit of the doubt repeatedly, and to show their thanks for me being such an understanding person they decide to keep sending me bills in the mail without even so much as a phone call to explain themselves. I just received a bill today for work done in November, when the last conversation I had with them they had agreed to charge the home warranty company for these made up charges! This review will not be the last they hear from me, they will be hearing from investigators very soon because of these deceptive business practices and their extremely over market value charges for materials.
My AC/FURNACE were damaged by LIGHTNING. I got same day service when I called for an estimate and was able to forward the bid to my insurance company within a couple of days. Installation was completed the same week . HD Service is my GO-TO company for everything related to HVAC.