Reviews (51)
Austin came out and did a tune-up. He was very polite and professional. He answered all of my questions and explained what he was checking. I will definitely use Ladd for my future AC needs
Dan did a great job on our water heater install. Very courteous. His professionalism, workmanship were top notch. Very personable Thank you
During the frigid cold snap on 12/22-12/24, where temps were below 0, the motor went out on our furnace. After going without heat for 36 hours and the temperature of our house dropping to 50 degrees, I decided enough is enough. I called and spoke with Mike, the after hours technician and he came out two hours later. Within a few hours, our house was warming up and we were thawing out. I called several other companies and no one could come out for four days. We all had been sick with the crud that had been going around and didn’t feel well. Being sick is bad enough but being sick and cold is a whole new level of miserable. I am thankful for the quick response and the availability of having Mike come out. We will be having Ladd come out in the spring to service our system before we turn on the AC
They did such a amazing, wonderful job. They was efficient clean and very helpful. Their work was immaculate. I definitely tell everyone they should use them.
Ladd is our go to company. They do excellent work. I"d recommend them to anyone.
They were very prompt and explained what was going on with my AC unit. They quickly fixed the issue and I would recommend them to anyone in need of service or repair.
Michael was so knowledgeable and did an excellent job of taking care of us. He took the time to fix some small things we didn't even know needed it and he cleaned up after himself. I appreciate care and professionalism and would highly recommend them. Won't go anywhere else and I used to work for a different HVAC company... Excellent
Reliable, on time and informative. I would recommend them.
Ladd gave an estimate on time. We clarified my concerns on the phone same day. Ladd installed on the day promised and completed all work by 3:00 pm. Systems work fine after 2 weeks of experience.
Outstanding work and great value. Had a problem with my water heater not starting with the igniter, the tech (Dan) came by even earlier than scheduled (after calling and confirming with me), diagnosed my problem and gave me a solution within 30 minutes. Gave me a quote for installing the part, and replacing the water heater altogether, when the time comes. A few hours later, I had a follow-up issue after regular business hours. Had another tech (Kyle) come out, again had great communication and professionalism, was very thorough and diligent about finding and fixing the issue. Five-star service all around, would recommend to anyone in the area for HVAC/plumbing issues!
I used the convenient online service request form late on a Sunday and received a call back at 7 o’clock the next morning. The repair man (Mike) showed up right at 8 o’clock and within 30 minutes he had diagnosed the problem with the furnace, reset the controls and performed the annual tuneup which was coming due. As always Ladd’s is the best; very responsive and very professional. And Mike knows his stuff.
They always do a great job at a good rate! Highly Recommend them!
The gentlemen who came showed up on time. They were very thorough and made sure everything worked correctly. When they were done it was as if they were never here, everything was so clean and tidy! I will never use anyone else. I recommend Ladd Service Company for all plumbing, heating and cooling needs.
They were nice and friendly when they came out and did a good job
We have used them since we moved into the area and they are amazing! Super professional, kind, and helpful! Definitely recommend!
I have used Ladd in the past for repairs on an old home and when I found myself in a bathroom remodel needing plumbing work done in a 120+ year old home, I didn’t trust any plumber, I called Ladd back to work on my home. Joe came out and worked all day. I work from home. Joe knowing this, had himself shut in a tiny attic bathroom to reduce the noise as much as possible while I worked. Incredibly thoughtful. I didn’t get the sink set for him as promised, so he measured an antique piece + top mounted sink for custom measurements on the faucet placement, ran new lines, vented the bathroom through the roof, set a shower basin, and ripped down plywood to fill back in the flooring I took up for him to access to plumbing lines. I was astounded and pleased not at only the amount of work done, but the quality. Not many can work in 120+ year old homes, Ladd can. See you all next year for another project. Thanks for an exceptional experience.
Saturday, Independence Day weekend. Our AC quit working and my wife has suffered an injury that has left her very sensitive to overheating. Austin came out within 90 minutes and fixed the problem. Ladd continues to impress us. Thank you!
My elderly Aunt called this Co with an emergency. It was 98 degrees outside and the air conditioner wasn’t working at all. They came out worked for a couple of hours, charged her over $700 and left her in the heat still. They made it seem as if it was working when they left. It was blowing at this point but just hot air. We called another company out Immediately due to my aunt’s health. We found out they never added Freon to her system!!!! Seriously over $700 and hours later no cold air. A local handyman came out within the hour and had it going for less than $100. That’s just wrong to do to someone. At least let the person know it’s not working properly so they can go to a family members or something. My entire family is upset with this Company and we will all share our experience on Social Media.
Was promot and explained leakage and how he would correct in each step
We used Ladd’s to replace our 17 year old furnace. They gave us a quote on a new American Standard high efficient furnace that was reasonable and in comparison to other companies affordable. We also had them install a humidifier on the new system. We are highly pleased with the installation, performance, and overall value this has added to our home. Would recommend this company to anyone in the market for a new system!