Reviews (27)
Slow loading time. The highlight of my visit was Mel in shipping and receiving. She is the best example of customer service. Very friendly and professional.
Not a bad place I miss my appointment but they took me right way and unload me within an hour.
Lady in shopping office is very nice and professional. They work by appointment.
Great service!
I have pick up 12 pm But they don’t work Appointment In this place and They don’t care abut drivers
Appointments mean nothing
Had my parts ready at the counter when I walked in the door
Came here for pickup and took 5 hours for that. There are two bit**es sitting in the shipping office and they do not have manners or respect at all for others . one of his employees told me that we got tons of complaints about those bit**es. I already told whole situation to manager and they don’t deserve any respect or work here . Hopefully he takes action against them. Worst and disrespectful bit**es i have ever seen in shipping office. Hopefully they gets fired.
If I could give this facility a negative 5 I would. Just to be clear, it is the Strang line rd facility. I had a driver go in there to deliver and they would not unload him early (which is fine) The "lady" using that term very loosely, in receiving, told the driver that she was going to make him sit out there the complete 2 hrs just because she could. She REFUSED to sign his paperwork in hopes that TQL would not pay the driver. When he asked her to sign it (3 times) she stamped it with a DRIVER COPY stamp repeatedly. RUDE AND UNPROFESSIONAL and should NOT be working with the public. This driver is one of the kindest people you would ever meet and for him to practically sit at a place for 24 hrs for no reason other than she wanted to be a Betty Badass is uncalled for and she should be fired.
No overnight parking
Pretty fast unload They are slow to load tho.
Very bad place people are not friendly I've been sitting here like 4 hours
Really nice people fast unloading!!! Thank you!!!
Had a brand new lennox air conditioner replaced in 2014...evaporator coil failed in April of 2020. $2500 to replace it...that's another story. I know Lennox has had problems with their coils but fail to admit it. Will see if I can get any restitution for this. Steer clear folks!
To High on Pricing compared to competitors.
Staff is friendly and knowledgeable
They had what I needed for a price I can afford
Save your time and go to the North Kansas City location.
Always great service
Loading By appointment only