Reviews (49)
Absolute worst company in the way of professionalism ever. If they were the last company left and my heat or AC went out I would suffer through it and not call them.
Excellent,efficient, and friendly service!!
Kelly Heating installed the furnace and air conditioner on our new home in 2021. Before a year was up they were out to our home multiple times for repairs and replacement of parts. We signed a service agreement with them and paid a few hundred dollars when they came out to work on the furnace. The billing person informed us months after their service that we had additional charges. She insisted that they couldn't have possibly forgotten to send out a bill and accused us of refusing to pay for services. She was incredibly rude and condescending. We agreed to pay for the charges so that we could get out of the service contract. We won't be using them in the future and wouldn't recommend them to anyone else.
Always fast and friendly service
Great pwople
They were very prompt in showing up. Called our landlord, he contacted Kelly's and within all of about 3hrs the furnace was fixed. The repairman listened to what we had troubleshooter and knew exactly from there whst to look at next and was correct and fixed within minutes of arrival!
My house was 55 degrees when the tech. came to check my furnace. He did an outstanding job, answered all my questions. Very professional. Yes, I will call them again for all my heating issues & air conditioning in the summer.
Since install of our new home hvac system with home humidifier and fireplace it’s been nothing but problems. Immediately after install the humidifier would not work. 3 separate technicians came out each saying the other did it wrong, the last one said that they don’t really work and this is what it is. The first summer we had no air conditioning on the upstairs unit. The refrigerant was gone. When we called to have it looked at we were informed that we were out of the service area (we are 21 miles from them) and would have to pay an additional fee to have it looked at despite them installing it and it not working within a year. They then didn’t show up and we had to have another company come. The leak has continued and has been filled 3x with no leak detected at the units so coming from line somewhere. The furnace went out and we were told again that we were out of service area (fortunately yet another company (Iltens) was able to replace the circuit board and even covered it under warranty. The second air conditioning unit has also lost refrigerant now. It’s unfortunate that a company won’t stand behind the equipment they install even when the products are under warranty.
The male secretary was very rude and not professional. Have recorded evidence of threats and using the F word. Customers have had complaints with this male secretary to where one client wanted to sue being so rude using foul language along with threats. Not a professional employee to have on your payroll.
This is the first time I write a google review. You are welcome, Kelly. They simply refused to provide services after I tested the power of transformer!!! First, the tech came and took a look at the furnace and made a comment that the work would require more time than he expected and he need to arrange that with the company, I thought he was taking his tools after he explained to his company. However, he left and never come back after so long waiting !!! Next day, I gave another call to Kelly, they replied that" Your board was "tore apart" and tech can't work on someone else job". ???, Excuse me? I plugged the wires back in less than 2 mins, what was tore part??? From my perspective, they are unprofessional because they were exaggerating the problem and incompetent to fix it. Additionally, they are rude, dismissive and condescending because they leave customers in dark and you have to chase after them, the worst part is that at the end they rejected the business when I kindly request another appointment. The message is pretty much like "call someone else, we are super busy". ??? I completely understand it's summer time and they are busy making money, but please don't be so ugly while you are making money...ugh!
Great service....prompt.
The furnace and A/C of 26 years at my place went kaput the same year. Kelly HAC was super helpful in explaining my options and models appropriate for my home. They even helped me finance my appliances. A huge help! Staff is professional, friendly, and responsive. Thank you so much Kelly HAC!
Great place to work
As a Property Manager in Iowa City, I confidently say that Kelly Heating and Air is my #1 option for HVAC issues. I have used other companies that may have been more affordable, but it usually resulted in my having calling Kelly out to properly fix the repair. The quality of work is unmatched in my opinion. Big shoutout to Tom and Byron for their work thus far.
We called on a Saturday at 3:00 PM and the technician was at our house within 15 minutes! He fixed our air conditioner quickly and was very knowledgeable and courteous. While I think there are cheaper options in town if you're in a pinch and want to get it fixed right away they can do it, the other place we called couldn't come for a week.
They do a decent job. It is dismaying that in the midst of COVID their technicians come to the house without wearing masks.
Can't say. I know nothing
I wish I would have read reviews and called around before having them come out. 2 weeks ago I spent $500 for them to fill up my AC unit with freon only to have it all completely leak out. Their service fee is double the price of other places I called (after, unfortunately.) The technician was not friendly. I learned that they are the most expensive in the area. I am now working with Affordable heating & cooling. Half the price for a service call and fantastic customer service.
The service was excellent. Not sure about the bill just yet.
Last winter, came home from work to find that my heat was out. Called Kelly Heating, who had installed my furnace less than two years ago- they came out relatively quickly to find that a defective part was responsible (they had replaced a number of them that same day). The part was replaced under warranty, it was approximately a 10 minute service call, for which I was charged $192 for overtime labor at 7 pm on a weeknight. I am irate that the company made such a profit off of me on a known defective part. I understand that you have to pay your service man, but still - what poor customer service. Never again will I do business with this company.