Reviews (43)
I had ANOTHER great experience with the folks at NAHA! They always show up on time, communicate clearly about HVAC issues and give me understandable options/recommendations. Great staff - great company!
I had one bigger company from Louisville come out to my house and try to sell me a new heating system. I then called New Albany Heating and Air based on my father in law's recommendation. They came out very quickly and diagnosed the problem and saved me from spending a couple grand on a new system. When I do need a new HVAC system, New Albany Heating and Air will be my first call. It pays to be honest. I highly recommend this company!
Top notch professional & honest service provided by people with integrity.
Here’s one of those companies who had made such a difference in our lives that a review is a must. After paying $500, $700 & $900 electric bills last winter and STILL freezing our buns off, with a new baby to boot, we knew we had to do something, anything to make this winter better. Tom Drexler came to us 3/4 times and each time we got a different diagnosis and a possible course of action with a big price tag but never a positive result. I called NAHAC and was greeted by a very polite and knowledgeable customer service woman whom I think felt so bad for how we had been treated that she sent a technician the next morning. He came on time and saw multiple issues and FIXED them. He didn’t come back and tell me, “this is broken” “that needs to be replaced” he just DID it. His report made more sense than all of the Tom Drexler techs combined. Now thanks to him we are paying reasonable electric bills, and our son can play in his own home without being bundled up like he’s going out. A warm home is truly a blessing and we are so grateful to New Albany Heating and Air for helping us to make that happen!
Ike was the service professional that came to the house. He was fantastic. We had another HVAC company come before New Albany Heating and Air and they told us the repair was going way over $1000.00. Ike took his time and repaired the issue, and the cost was nowhere close to the $1000.00. So thankful that we called New Albany Heating and Air. One reason I called them is because about 1 month ago they did work for my sister and save her from installing a whole new unit. New Albany Heating and Air took the time to find the issue and fix it.
Arrived on time and completed repair. Great service!
I would recommend this company. The techs are very nice and on time. They installed a new hvac unit for me a couple of years ago and they realized this year that they made a mistake. They owned it, apologized for it, and fixed it. I’m very appreciative of how they handled the whole situation.
In January 2018 we had to have a heating system in the early morning hours installed. My husband has known the Owners of New Albany Heating and Air for many years and our normal tech Chris was away and they were very busy with the weather being so cold outside. Needless to say we had to call another company for a quick install because of my elderly grandparents and mother living with us. Elite was able to come out approximately 6 hours later and do the install. We have bought their yearly service agreement to keep our equipment/warranty properly running. Today I came home to find my A/C out, called Elite to only find out that my yearly plan expired May 21st and was told that without a service agreement that I would have to wait until tomorrow or later when someone would be available because their Customers that have service agreement with them are "Priority". Chris, Lamar and John are the best at New Albany Heating and Air, Chris was at my house within 45 minutes of my call had my unit working and was out of here. Way cheaper than the $240 Elite was going to charge me just to come look at the unit (by the way still has a Warranty on parts for 10 more years) and Elite said he couldn't find my warranty in the system and those ungrateful people are the ones who registered it after the install. Bottom line is I will freeze to death or suffer a heat stroke before I ever call another company besides New Albany Heating and Air! You guys truly have the best technicians and care about your customers.
We have used their services for several years for multiple sites. Chris from their team is the best. I am always sure that the job will be well done if he is the one. This business is blessed and lucky to have someone like him to be part of their operations team. He is accommodating and bends backwards to help his customers. Their office staff is pleasant and helpful. Thank you team New Albany HVAC Appreciate your services. Especially Chris’s.
Just needed batteries. Could've at least told us on the phone to check that but paid a 75.00 service call
My furnace quit working on a cold weekend. I called New Albany Heating and the service guy was here pretty fast. Turned out better than I expected. I was very happy. This will be the first place I call next time. Thank you much.
I've been in New Construction and Project Management for 22yrs and highly recommend this company for all heating and air needs. Big thanks to Chris, Billy and Ike for always taking excellent care of us over the years.
They are on time and easy to get appointments. Employees are courteous and knowledgeable. Prices are great.
I have used New Albany Heating and Air a few times. They are alway very friendly and honest, get the job done fast even in the middle of a heat wave when most other companies are backed up they find a way to get their customers and help.
Quick and fantastic service will always call this company whenever I need anything done with my heating or air fantastic thank you so much
Wonderful people!!! Fast and great service.
Got a estimate on new ac furnace. Other estimates i got and the other companies would take pictures and measurements. Recieved a quote before they left. All new albany heating ac was take my email address and promised me a quote in 4 days. 8 days later after i contacted them several times before they sent me a quote. They were 10000 dollars more less warantees and less work on the units. The brand of ac unit was of a cheaper quality. Get other quotes before making any commitments.
The group at New Albany Heating & Air are awesome. I can't say enough good things about them.The entire process was smooth from quoting to paying my bill. They arrived on-time and cleaned up after themselves. Price was better then others when you concider the service received. I have rental property and switching our service over to them. I have dealt with several companies and they are the best by far.
Estimator arrived on time, was friendly and professional. Received a competitive quote by the end of the day and a very quick date for install. Technicians arrived at the promised time, introduced themselves, were friendly, neat, and quick.
The best people to have in your home.! They are fair priced ..the work was top of the line...you won't go wrong with New Albany Heating and cooling. Shout Out to Michael who fixed my blower! Tammie Bratcher