Reviews (91)
Good service and very friendly !
Expert Plumbing total charge was $1389.40 for simple circulating water pump relacement and warranty they gave me was only 1 year. The price for the same pump is $466.90 purchased at another store and without a plumbing discount. The other store also has a 3 year warranty on the pump. They never gave me a quote for this work and never explained why ? The charge of $923 for about 45 minutes labor is not reasonable. The lady on the phone told me that $1389.40 is very close to the total cost of the pump and the labor cost was minimal. She also told me that one plumber was working in the building all time to remove the old pump where the other plumber was looking to find the new pump which was totally not true. This company installed the original pump about 3 years ago and told me there is no more warranty on this pump. I have been servicing the pump by adding oil to lubricate the bearings but they said the pump bearing was dry. Very disappointed customer!
Plumber, Phil, was excellent. I have nothing but praise for him. Prices on a Friday after 5, horrible! Sometimes, you gotta bite the bullet and pay ridiculous prices. However, $540 to clear a clogged drain is a gouging.
After about 10 years my Rennai RL94i tankless water heater started to leak internally and of course at 1am. After about two hours of accessing the internals and diagnosis I determined the leak was coming from two separate locations. I decided it was best to replace than to fix. I personally installed this myself when i had time to do it. With my family not happy with the lack of hot water I need a solution quickly. This time I felt it was best to have a professional do it. I performed some research for a certified Rinnai certified pro. I found Expert Plumbing in Naperville. When I called at 8am I was greated by Becky and she was extremely friendly and I felt like she truly cared about my problem. I did speak with another lady whose name escapes me and she was equally as kind. I sent them detailed pictures and of what was already there and told them I wanted the newest Rinnai model with recirculating technology. It was the RSC199IN. They provided me with a detailed quote in a timely manner. While there was sticker shock it was worth every penny. Mark and Greg came to intall my new unit. They were super friendly and professional. They also put drop cloths everywhere to protect my flooring. They were here about 6 hours installing the unit. Their installation was incredibly clean and neat. I was super impressed with their work and professional installation. I would absolutely use them again. The best part is they are a pro certified Runnai shop and they registere your product and I will use them to service it annually as recommended. Need a tankless water heater? These are your people!
Unfortunately, our experience with Expert Plumbing did not live up to the high reviews. We initially had them out to provide a service with a plumbing issue on July 13, 2022. We were repeatedly told by the technician that he recorded video of the issue with the pipes, his supervisor would review the video, and that we would be provided a copy of the video and receive a follow up phone call from his supervisor to go over the video and discuss the root issue/go over next advised steps. That never happened and the plumbing issue resurfaced on July 27, 2022 (less than two weeks later). We called Expert Plumbing again on the 27th and explained that the issue had returned. At this time, we also asked why we had not received the quoted copy of our video and follow up phone call from a supervisor. We were told that the technicians would be back that same evening to address the issue and that someone would follow up with us regarding the video and phone call that we did not receive from the visit on 7/13. In fact, I spoke with the same person twice that day about this and was reassured both times that someone would get back to us. Long story summarized, the technicians came out on July 27th and, for the first time, informed us that the camera "wasn't working" on July 13th; thus, there was no video. This was baffling because the technician said that the camera was not working on July 13th during the original visit...so, he actually came back the next morning with the camera to do the necessary recording and reiterated that we would get a call from his supervisor after he'd reviewed the video. It is clearly listed on our service agreement that a video was recorded and that we'd get the follow up call from the supervisor. Again, and I cannot stress this enough, at no point did anyone from management follow up with us to make us aware of the crucial detail that we would not be receiving the promised video - or just follow up in general like we were told that a supervisor would
Our apartment complex has contracted them. We needed an air conditioner. Chris and Greg were here, Chris did the inside work, very nice and knowledgeable young man, Greg did outside, he was very nice. They were very neat and clean on the job. A great job, friendly and knowledgeable
We have been using Expert Plumbing for a few years and they never let us down. Shout out to Matt who is very knowledgeable, he fixed everything in a timely manner. Matt also gave me great advice for some future issue we can possible avoid.
I am very pleased with the service I received today from Matt.
Expert Plumbing installed a tankless water heater for us and I can't praise their services enough. Not all plumbers are willing to install this relatively new and environmentally friendly technology. Expert did a great job and they were very willing to answer questions. Best of all, they cleaned up! I
Jim helped us unclog a drain. Jim has been here a couple of times for a couple of different things, and we would highly recommend him. He's professional, personable, on time (often early), and always takes the time to figure out the problem before presenting possible solutions. He also did a great job in cleaning up the work area afterwords. I hope we don't have to call a plumber again, but if we do, I hope it's always Jim.
Professional, honest, and helpful. Have had several excellent encounters with them spanning from service calls to a full furnace replacement and will not even consider calling anyone else moving forward. Absolutely A+
I have been extremely pleased with my experience using them. If you have any issues ask to speak with Amy, she was super helpful, understanding and kind when helping us resolve an issue we were having with our kitchen sink and truly appreciate all the help she provided. We will use them again.
Alway a great experience dealing with these people. Installed both my furnaces 8 years ago with check & cleans annually without a hitch. Alway fairly priced and punctual. A+ work to boot!
Waste of time, don’t bother with this company if you bought your own equipment. The receptionist could clearly tell me this when I first called.
4/30/2020: Expert Plumbing came to the rescue once again. Had to call for a sump pump issue, and Chris came out and saved the day (and my basement!). They are always friendly on the phone, and even more so in person when they arrive. Chris was awesome - and took the time to answer all my questions as he took care of the issue. It's very reassuring to know help is only a phone call away. I give out Expert's number every chance I can. Thanks very much to Chris, Becky, and Paige, for taking care of my latest issue. Update 4/15/2018: Had an issue with my hot water heater and Jim (and Justin) came to the rescue. Justin walked me through some quick tips Friday night over the phone, and Jim was out on Saturday morning to fix my hot water heater. Got everything taken care of within hours of me finding out about the problem. It's good to know help is only a phone call away, and they always come out right away and take care of any issue(s). Thanks again. You just can't find better service than Expert Plumbing. Update, 3/6/2018: Expert came back to take care of a sump pump replacement for me. Jim was great, and no matter how many questions I asked, he always answered in the most professional, courteous and most importantly, PATIENT manner. Becky was also fantastic (as usual) as I had called concerned that the weather might be a problem; She actually checked the weather and reassured me everything would go according to plan. Great service all around. Expert Plumbing is the only place to call to have anything done to your home. I'd give them 10 stars if I could. Jim, Justin and Becky are all fantastic. Anyone they send out is awesome as well - it's probably a requirement for employment there... To say that they are professional is an understatement. They have rescued me from more jams than I can count at this point - and are scheduled to come back next week. They even once came back on an "emergency" basis to help me with some waterproofing that wasn't
Over priced
The cabinet beneath our kitchen sink was flooding, and we weren't sure what the cause was. Expert Plumbing sent a technician out (Justin) and he was very communicative with us before he arrived. Very kind and responsive. As he inspected the sink, he was unable to determine why our cabinet was flooding. He had made an assumption that it was due to a loose valve, which he tightened (free of charge). I also asked him if the discoloring in the cabinet wood was mold, and he said that he didn't know. We would have to call an expert for that, which concerned me because...aren't they the experts? After tightening the valve, he turned on the sink and ran the dishwasher and said that should have resolved the problem. Sadly, it didn't. Our sink is still flooding. I have been trying since last week to get in touch with Expert Plumbing to get another technician out to resolve the issue. I've left messages and spoke with the receptionist there who said that she would call back, but she hasn't. We certainly don't feel like a priority. It's been an incredibly frustrating experience.
Jim was on time, professional and very friendly. He was patient in answering all of my questions and did an excellent job in clearing out the drains in the master bathroom tub and sink. I was very happy with the excellent customer service that Jim had provided. Thank you, John H
The worst company I dealt with A company that is full of lies and incompetent people I had to deal with them to repair my furnace and the whole experience was an ordeal. I would not recommend them to anyone The company continues to lie about the situation. even in their reply. They installed the same part twice and did not do a root cause analysis to determine why the part got wet 3 times and then they lied to the distributor claiming I did not allow them to do the investigation which have created additional headache for me
They just made a customer for life. They had a guy out in a very short period of time. The gentleman they sent was quick, he was good, and he knew what he was doing. He explained everything before he did it, and gave me a great explanation of how things work after he was done. I was very impressed. I'm not a customer service expert, but I know how I like to be treated by a company I deal with. This was a perfect example of customer service. Everything from the initial contact right through to the post-job explanation was spot on. I would absolutely recommend Expert Plumbing Heating & Electrical to anybody that asked me.