Reviews (30)
Randall Heating and Cooling gentleman that came to do the work called ahead of time and asked if it was ok to park in the yard, was very courteous when he showed up was very polite professional and clean made sure to wear his slippers every time he came in from outside. He was very efficient and did not cut corners and made sure to double check all his work! I would definitely recommend them and will definitely used them again in the future
We have a great experience with this company. They came out right away and found the problem, fixed it, and did not charge us a fortune.
We received such excellent service! Every time he has visited to check on our furnace, he has been courteous and professional. I heartily advise it.
James was very responsive, informative about his products and very helpful from meeting him initially through until following up after our installation. His installers fitted the units within the timeframe given and did a good neat job. Thank you and would definitely recommend the company to friends and family. Happy customers!!
I hired Randall Heating and Cooling to install a new heating system in my house. The company was professional, timely, and friendly. They arrived on time, and they did everything they promised. I'm very happy with the work they did!
I've used Randall Heating and Cooling for several years. The service is always prompt and courteous, and they do a great job with the work they do. They're also very affordable. would recommend them to anyone looking for a good heating or cooling company!
I've been using Randall Heating and Cooling for over a year now and they've always been helpful. They are very responsive, quote me quickly, and work with me to get my heating system up and running as soon as possible.
I can't say enough about Randall Heating and Cooling. They were very professional and friendly, and fixed the problems I had in a timely manner. They also kept me informed throughout the process, which was great since I work from home. I'm extremely pleased with their work!
I have recommended this company to many friends, family members, and neighbors because they are such a great company!
I called Randall Heating and Cooling to repair a broken furnace. They were able to come out the same day, and did an amazing job. I'd definitely use them again!
I had an emergency with my heating and cooling unit. I called Randall Heating and Cooling and they got right out to my house within the hour. The tech was very knowledgeable and professional. He was able to fix my problem within a few hours, and even came back the next day when I had another issue with the unit. I highly recommend this company!
My current furnace stopped working, I did a number of quotes, Randall Heating and Cooling had a good price and were very professional. They did the install the next day, the installers were very good, made all the adjustments I needed and cleaned up after. Very happy with the service.
If I could give ZERO STARS, I would. The Water Heater they installed at the beginning of June 2022 went out on a Thursday night in the beginning of October 2022. I called and made an appointment for Friday and since I paid extra for the premium service earlier in the year, there would be no service charge. The technician called me on Friday to confirm the appointment, but then told me I should call the office to have them send the technician that installed it in June. I asked him if he could speak with them directly about his concern. I assumed the window of time they gave me (between 2:30pm and 5:30pm) was still valid. When no one showed, I called the office for an update. They told me the tech was running late from his other appointment and I could reschedule for Monday. Unacceptable! They wouldn't call that tech to get him to either come out later that evening or Saturday. Since I had his number from when he called earlier, I called him directly. He apologized and committed to coming at 9am on Saturday. He didn't show. I called the office again and again they wanted to schedule for Monday. I asked to speak to the supervisor or owner. They said they didn't have that information. I couldn't understand why they couldn't escalate this issue. They ended up hanging up on me, not once, but twice. Terrible customer service. I finally was able to get one of their techs out on Sunday. They said the water heater needed a new gas control valve, which they didn't have and I needed to order from the manufacturer. That tech told me if I wanted him to install it, he would have to charge me for installation. Didn't they just install it in June? Do they not guarantee their work? Either way, the manufacturer ended up sending their own tech for free. There was nothing wrong with the gas control valve. There was a lot of soot built up the just needed to be cleaned. Completely different issue that will be resolved. A week later, I get an email saying my ticket is still open and i
Randall Heating and Cooling has been our go-to for the last 5 years. When we phoned them at 9 p.m. with a heating emergency (the boiler had shut off owing to an error code), we were able to connect with one of the experts, who was tremendously helpful on the phone. To make sure everything was working properly, he scheduled service for the next morning and resolved the issue. Thumbs up!!
I had called Randall around 11am Friday(11/5) and they had told me the quickest non member appointment would be Monday. Then they offered an appointment for friday(11/5) for members. I thought “awesome I’ll sign up because it’s freezing in the house”. They charge me $149 (yearly fee) and give me a window 3-6pm great. Around 2pm I receive a text with the words “Randall heating and cooling” that’s it. No phone calls or anything. Not sure how to respond to that so I didn’t. Now at 6pm they never showed up. I had called Randall and they claimed they called twice and texted. I never receive a single call or voice mail and only receive that text saying “Randall heating and cooling”. Instead of apologizing or making it right they offered to send someone out monday(remember today is Friday. And no heat). Never going to call them again and I refunded my membership. Very unprofessional.
My sister and I all use Randall Heating and Cooling. From instillation to service no one will take better care of you than Steve and his team. Steve has been taking care of our families AC/Heat for 5years, when you meet him you will wish every person that came to fix or help you with something at your house was as respectable, nice and honest as him. I can not say enough good things about Randall Heating and Cooling.
Our Furnace stopped working on a Saturday morning. I decided to call Randall Heating and Cooling on a few recommendations. They called back and were upfront with rates due to the weekend. They were out in a few hours after that to access what was needed. We needed a new motor. The technician was able to get us going until the next day when they came back out to install a new motor. The whole experience was satisfying. I would definitely use Randall Heating and Cooling in the future.
Randall’s heating and cooling came to replace my furnace. They got their money and didn’t finish the job! The issue that I’m having with them is that upon installation the installer didn’t complete the job. He didn’t have the pvc pipe to connect the AC unit and stated that he would come back the next morning to install it. This happened in February it is presently May and he has of yet to perform this task. So we call today stating the issue and were told they would call back, Nothing!!!
We have used Randall Heating and Cooling guys several times and have never been disappointed. Sometimes you worry about whether you will be ripped off but not with these guys. Every time we have had them out, I have been very happy with the bill but especially happy with the service and knowledge. Thanks for being a trustworthy and fair company to deal with, I appreciate it!
Our heat went out! The Randall Heating and Cooling technician arrived and had my heat restored in less than 30 minutes. Great expert knowledge and his experience was outstanding. Kudos!