Reviews (100)
Ordered heat pump & accessories. They say it shipped , however carrier has no record of it . About to call my credit card company to stop payment. Wish I would have read reviews before ordering !
I ordered a 5 unit LG Split System from AC Wholesalers. Due to poor manuals from LG, the install damaged the head unit control cards. Even though LG said it was not a warrantee issue, AC Wholesalers replaced all the cards at no cost. I was very impressed by their help and customer service. I would definitely order from them again.
The guy never did deliver. He called me and wanted to meet so he didn't have to drive in here and deliver to me. He asked me to meet him about 1/2 mile from my house, I agreed and waited 20 minutes and he didn't show up. Then he called and wanted to meet him at another location, 7 miles from my house. I wanted my product so I agreed and he was there and I accepted the package. Some delivery service!!
Ordering my new HVAC equipment and having it delivered was easy! They kept me posted and when it was delivered the delivery guy, Nick, was wonderful!! I have not installed the equipment yet, but so far this was great!
Before ordering, you might want to take a look at the physical location. It's not even the correct business located at the address. Where the listed location is a auto glass replacement company. At the very end of the building is Ferguson Hvac. Do not order from a company if there is not a brick an mortar location. I've learned this the hard way.
Not bad "service," considering supply chain issues in 2021-2022. Much better than my local heater repair people. They couldn't even locate the part needed (Williams fan assembly). On the other hand, it has been 5 months since I ordered it. Now (tomorrow) to see if it's the right part (looks like it is) and if the locals can install it w/o incident. Your guys manning the phone lines were very good/helpful/encouraging.
Delivery schedule was changed for a couple of times, but I got updated information every time. I just didn't know the size of packages, so I wondered if I should move my car from the garage or ...? If I had the package size, that would be better.
They had the product in stock as stated - unlike another company I wont name. Had some shipping delays but, todays mail system is crazy these days so that was understandable. I would defiantly recommend this company
Item is being shipped after waiting over four months for delayed delivery. Haven’t received yet. Purchased item locally for less. Guess I will have a spare, when and if I receive it.
Really? You left two pallets on the street. One pallet is broken and one box has a big hole in it. Are you kidding? Is your carrier (R&L carriers) a work program for the developmentally disabled? In 20 years every delivery has at least driven down the driveway. Had I not seen this mess, these units would've been hit by a car or stolen. Standby, I can only imagine this equipment is also broken considering the condition of the pallets. If you need more pictures I'm happy to supply.
I had questions and needed a propane double wall heater for our church, I called customer service and received excellent service. After placing the order it shipped within one day and is now in route. Our nursery and restrooms will be very excited since it gets down in the 20's at night.
I placed an order on December 29th 2021 for a ductless LG HVAC system, and the items have still not shipped. They are blaming shipping delays as the cause, however all the items are in-stock according to their website and their call center. Over 1 month to ship out "in-stock" items is not great service. They informed me today (33 days after placing my order) that the items haven't been pulled yet, however the last 2 customer service members stated it has been. No one here can give you a straight answer on when the order will ship and just tells you to "Wait". If I was in the market for anything HVAC related, I wouldn't look at AC Warehouse for anything!
I have ordered 3 or 4 times from AC Wholesalers. Furnace via truck with lift gate service, and small items. I never been disappointed. This last order arrived 2 days early. I highly recommend
The delivery person went above and beyond. He was able to find my residence (definitely challenging) and drive up a long snowy driveway to make my delivery in the truck. He then personally brought my heavy package to the door of my barn. Just smiling and helpful the whole time.
Found exactly what I was looking for, a Williams heating stove. Ordered and delivered in one week. Delivery was from IL to NH. Signed up for notices they were delivered to my email daily. Trucking company was prompt and considerate. Signed up for delivery text and that was sent daily. Everything was perfect with stove upon arrival, will hook it up soon.
LOL You must remember never to purchase stuff after midnight when you're tired. I found what I thought I was looking for, I paid, got email receipt. Next morning when I looked at the email, I realized I ordered wrong. Then I called and spoke with Brian, he canceled the wrong part and wrote a new order for the correct part, I paid the difference and now I got confirmation of it being ship. Very nice people to deal with, fast and easy.
Ordered two parts over $1500. They immediately shipped the cheap part I could have bought at Walmart but not the heater I need soonest. Yet they get all excited about how well they are doing. JFC folks; childish. Update: This is a bait and switch company, Web site at time of order shipping was 1 to 3 Business Days with a projected delivery on Jan. 11. I received the thermostat today. NOW, shipping for the heater is tentatively scheduled TO SHIP on Jan. 11 with no projection on a possible delivery date. Looks like it will be spring before I get heat back on in the shop. ACW can KMA.
These folks nailed it. I was fully aware is was ordering a backordered item (Modine 75K Hot Dawg) but the pricing was good as was shipping. They kept me informed of delays and updated delivery. With the tracking information provided I was able to see that my heater arrived at the local R&L depot. Instead of waiting 48 hours for the lift gate truck I went and picked it up! Everything arrived without damage and as of this evening, Christmas Eve we have a heated shop!!!!!!!!! Thanks. Great Christmas present!
I ordered a Generac on Oct 28 and received it 12-13-21 a week ahead of schedule. They gave me a delivery window between 11am - 4pm. It arrived at 10:45. Quickest response time that I could fine. Several others were giving me a 6-12 month delivery time. They didn't charge my card until the day unit was going to be on carriers vehicle. I appreciate the quick and efficient delivery. Thanks
Called for help in figuring size and BTU for a large shop heater. Ken was as knowledgable, professional and helpful as one could ask for. Was supposed to ship in 2 to 2 1/2 weeks but shipped the same day I ordered it! Very impressed with this company and would work with them again if ever needed.