Reviews (28)
I have used them for over 15 years. Very quick to respond, friendly, honest and reliable. I will not use anyone else. Highly recommend.
Great company
Great company honest and fair an owner is a good person you can trust if you have any problems with their work he will make it right
My old zoned thermostat system failed and there was not an easy replacement. Spencer Air was recommend on our Next Door app. They came out and spent a considerable amount of time understanding and researching my 30 year old system and looking for possible solutions. The service manager got involved. I felt that they were treating my problem as their own. Professional, Timely, Good Value and Honest. Quite different from two other so called "reputable" companies that I tried.
On time, and fixed the problem. Keep up the great work!
Quick response, experienced field techs, and a willingness to solve problems in a cost-effective way. Recommend them.
Brian Spencer is a good friend but he has been there for us with our heating and air needs. They are kind, honest and on the dot, he diagnosed and fixed our troubles immediately. We would recommend them without hesitation! Thanks Spencer Heating and Air Condition
I have been using Spencer Heating and Air for years, it is a great company, very competitive prices, polite, knowledgeable technicians who can explain the problem the way everyone understands. Last time Bobby came out, he found the problem in short time. While they were replacing the siding, a nail hit the coolant pipe. I don't know how he saw it, but he got it in minutes. If you are like us, don't know much about the HVAC system, Spencer Heating and Air is a good choice, they have never tried to sell me more than what was needed.
Wonderful company! From the office administrators to the salesmen, to technicians, even the owners; they're all great! The owners are very hands on with each client & dont mind getting their hands dirty! sometimes, they'll even help out during an install of new equipment and/or big jobs. Not only to ensure the clients are 1000% satisfied, but also to lend a hand to the install team if need be! They do not tell you that you need unnecessary work done, in order to bill more. Very professional! Spencer is the only company my husband & I will allow to touch our units! They installed them 2 years ago & did a fantastic job!! In fact, my husband actually worked for Spencer Heating & Air, & I've also worked in this industry for 2 decades & can tell you, you won't find a better honest & fair priced company, than what you'll receive with Spencer!
Have been using Spencer for nearly 27 years for our home and church. They are always willing to help, excellent service and professional.
Office staff was really friendly but technician was not knowledgeable at all. He was checking everything on the phone with someone else.
Loved my experience with Spencer Heating & Air. Starting with my first call. The explaition of service was friendly and professional. Both Andrew Parker and Sage Robinson were professional and took the time to update me on my Systems. Absolutely would recommend Spencer Heating and Air.
Second time in commercial building. Good communication, reasonable prices and they do the work properly...the first time! No upselling either.
Yeah found them on nextdoor and they had stellar yelp and Google reviews ! Spencer Heating and Air ! Amazing. Great honest company ! We basically only had a battery corrosion problem and the hvac unit for heating was in great condition! They felt bad for just cleaning the corrosion on the thermostat , for the service fee of 89 bucks to come out .. so they did a check on the unit itself and replaced our air filter that we already had on hand at no additional charge ! Great company will definitely reuse them ! Honest and fare pricing !
Such a great company - on time, skilled, friendly, reasonable prices
Realize air conditioning was working at 7pm ,thursday. call Spencer's and left a message because it was after hours ( they also had a emergency number) . 730 am friday( labor day weekend)morning they called us and had tech at our house by 830am . 1030 am air conditioning is fixed !! Tech explained what was wrong and what needed to be done, once he finished he again explained what he had done . He explained everything very clearly so that I understood. We have used them for many many yrs and have never had a bad experience!!! Excellent service!!
Wow. I can't say enough positive things. This is also coming from someone who is a harsh critic. When we moved into our suburban home from the city, almost immediately our furnace was seemingly on its last life. We had a gimmick "home warranty" which left us with a lot of highly inexperienced and unprofessional individuals coming in and out of our house to attempt to resolve the matter. We then decided to find a trusted company and interviewed 4 local HVAC companies that were highly recommended by neighbors. The reason we went with Spencer was because of our first engagement with Jay - he was very experienced and incredibly friendly and professional. He had been working with Spencer for over 20 years and had only positive things to say about his employers. We ultimately had to replace our furnace, and the quote was in the middle/low end of the 4 other quotes we received. More importantly I felt the staff that were brought into my home were all very pleasant, friendly, professional, experienced. They also had an apprentice sometimes, a young man who was learning. I was pleased to see this. 4 years later (in July of this year) we had to replace our Air Conditioning unit. We had a very old zoning/damper system and the Spenser experienced staff said we should remove it. I trust that these people know what they are doing, and so we did. Turns out we did not end up getting the same airflow into our bonus room (the "old" zoning system was in fact providing some value). I did lose a couple nights sleep on how I would explain to my husband that I took their advice, and removed a system which costs "$1,500-$3,500" and now I want it reinstalled. I calmly called Spenser and they sent Jay back (same man I had met 4 years prior) . He spoke everything over with the owner (who is very involved) and they will be doing some duct modifications to rectify the problem, and because it was them who advised removing the zoning system, they are doing this at no cost. Anyway, I have a
I have been THOROUGHLY SATISFIED with sales and service from SPENCER HVAC over many years. They helped me get all of the remaining life out of an old system by doing some quality repair work when I first employed them. A lesser dealer would have hurried me into a complete system replacement, but SPENCER HVAC was sensitive to my budget. When an entirely new system was the only reasonable choice, they helped me make an informed decision from the several systems available from Lennox. (They’re a Lennox dealer, and I’m satisfied there, too, but they service others.) I use their preventative maintenance program and have gotten to know many of their techs through the years. The telephone contacts are great, too. Great quality and great consultation at fair prices. I’d consider no one else in this area.
This company might have a great reputation but I was rejected for a new unit to be installed at my house. I understand summer time is a busy time for hvac companies but I was told my project is not something they want to take on at the moment and they would pass due to bigger jobs and busy season. In my opinion thats bad business.
I have used Spencer Heating and air for over 10 years. Their friendly HVAC techs and expertise are exceptional and they ALWAYS treat me like family in every interaction. Most of the techs have been on staff for many years and we have had the same service tech for our bi-annual system checks for the past 3 years. A recent weekend issue with the air conditioner compressor following a power surge resulted in a call back within 60 min from the on-call tech who provided instructions that saved me hundreds of dollars on an on-site visit AND was spot-on as the unit just needed a "rest and reset". The unit was functioning properly the next day. Spencer is my HVAC for as long as we live in Duluth.