Reviews (100)
From time to time, things can go wrong in any organization; what matters is how they respond and recover when there is an issue. The combination of good business practices, dedication to customer satisfaction and great execution by an experienced team, makes all the difference. I would like to recognize your quality manager Scott McCrary and your talented service provider “Semere” for stepping up, rectifying my issue and redeeming my faith in ARS Rescue Rooter.
I would like to applaud the technician that came out today and a little over a week ago to repair our Unit that was having issues. He was very professional and went over and beyond to make sure our new units were fixed properly. He stayed til 11:30pm the first trip made and had to return to replace a board in the unit due to damaging while repairs were being done. He is a good asset to your company and showed dedication. Five stars to the technician.
Only complaint is 1 technician. My husband had to help with moving and lifting. Otherwise excellent experience.
We had 2 new HVAC units installed in 2020 , spent more than 13k on Rheem units. Had issues next year, motor stopped working for downstairs unit. They replaced it. Again capacitor stopped working. Had to pay extra for it. Now Upstairs AC unit stopped working. Technician came out and charged $90 to figure out. Now they said part is ordered. But they don't know when they will receive it. From past 3 weeks, it is terribly hot and humid. Should have considered local company instead of going by brand name like Home depot.
They changed the appt time 2x. Overbooked. I had to speak with the manager to get satisfaction. Tech was great but staff is not reliable. The work they did corrected the problem.
I am very disappointed in the services I received from ARS (who was contracted with Lowes for the install of my HVAC). (1) Installation of the incorrect HVAC system: Sold on Carrier HVAC system; a dual unit and a new furnace and air handler. Rheem brand HVAC and furnace and air handle, single motor unit was installed. This took several calls to address. Once the installation team arrived to replace the HVAC with the Carrier brand with dual motor, we were informed the installers were missing parts. While the technicians were working on what they could while awaiting arrival of the needed parts, one technician stopped wearing his foot coverings and dragged dirt all over our beige carpet that we had just had cleaned. When we asked him to put them back on and pointed out the issue, he was nonchalant. We had to go to his supervisor with this issue. We were promised compensation for carpet cleaning ($125) but have yet to receive compensation as of July 3, 2023. Upon installation of the correct HVAC (Carrier brand), that evening the air conditioner stopped working - it wouldn’t cool down. We called out to ARS to take a look and we were informed there were issues with the installation that required additional intervention. One week later after the supposed “fixing” of the issue, the air conditioner is not working again and there was condensation on one of the air vents. We called ARS and a technician came out who did not properly fix the issue. When calling ARS back to get another technician out, the “supervisor” that addressed the call was not helpful in getting a technician out. The manager called us back to explain we would be getting a more experienced senior technician the next day to re-assess the issue. The senior technician arrived today and spent hours triaging the issue. A new thermostat was placed and he found that the brand new air handler that was installed was broken (Cool air was not being pushed to the rest of the floor). They must now order a new blower fr
Technician was very personable and explained everything he was doing and what needed to be done. He made the repair in a timely manner.
They came on time and found the problem, and did a wonderful job and took their time and made sure everything was all good before they lift.
They came a little before the scheduled time and were very professional and knowledgeable about what they do. Removal and installation of my unit was done within 4 to 5 hrs. Great job!
Our HVAC tech was ALL of the above!! He explained and showed us all issues with the unit. He was extremely knowledgeable and personable.
Worst company ever. Highly recommend you STAY AWAY from these people! I had a new unit installed October 2022. The guys who installed it checked the heat, left their trash, and never tested the cool air. Now I am 5 calls in with these people still having issues with the cool air that they initially tried to get me to pay for. Absolute worse company ever. They scheduled me tried to cancel the SAME day. They schedule me from 12pm-5pm had a lady call at 4:30pm saying the technician was on his way and never showed up, didn’t even get a call. Again STAY AWAY from this company. The owner of this company should be ashamed of how bad work is done.
John and Jim was very professional. They made sure everything was right before they left. Would recommend them to anyone. May GOD bless y’all & keep you safe !!
Although I have had trouble getting someone out here and it has been extremely frustrating, that doesn’t take away from the technicians work. Jose is so professional and went over every detail with me thoroughly. He is so great at what he does!
The techs are absolutely fantastic. However, the dispatch and scheduler is a absolute joke. We had a complete system installed in November and I’ve had nothing but problems with it. I feel as if now that we have the unit installed maintaining it and keeping it running is not a priority with scheduling and dispatch. Every time the techs come here they do their best but it’s not long and there’s another issue.
Yesterday we were suffering in our home with 90 degree heat in every room..today basking in 72 degree cool refreshing air conditioned comfort. The change in our lives is due to ARS Rescue Rooter of Georgia. Yesterday, after a quick phone call, we were visited by Edwin Daniel who made a detailed assessment of our home and current HVAC system. It became readily apparent that our 23 year old system was deceased! Damian walked us through of various replacements options, pricing, ARS guarantees of workmanship and equipment, financing choices etc. Then he indicated the new Rheem system of choice, could be installed tomorrow morning in about 6 hours. We went forward. After a hot, hot night, morning came and with it, Johan Williams and Tai Mak. After introductions and a brief overview of their mission, they went to work. Both Johan and Tai were extremely knowledgeable and shared their expertise when asked. They were very professional and highly skilled and made a hot, difficult job look easy. They made a great team. After a flawless install they walked us through all of the systems functions to ensure we knew how the new system worked. Two follow up phone calls from ARS asking how things went, let us know there is a ARS quality team standing behind every job. So, in less than 48 hours, ARS gave us a high quality, cost effective solution to our problem. Thanks again to our three new friends. Sue and Michael Gates Acworth, Ga
I installed a brand new AC unit in March 2022. On January 2023 the Nest thermostat showed a code E79 which a tech came and supposedly fixed it. And on June 2023 ( today a tech came for the same problem and said a loose wire. But I got charged 89$. To me this is ridiculous. .. Does that mean in 6 months this will have the same issue.🤔🤔🤔🤔
HORRIBLE! We got a new unit less than 2 years ago and paid over $10,000 for it and have had at least 3 issues with it not working since. Currently, we have not had any air-conditioning in almost a week and they have come out 3 times to "fix it". The first time they told us it froze up and to give it until the next day and they would be back... they did not come back the next day. Then, the day afterwards they came and told us it was the circuit board and they would have to order it and it would be the following day... the following day, there was ANOTHER PART they needed and it won't be until the NEXT day AGAIN!! This is ridiculous. We have someone who has heart problems, animals, and a toddler living here and the temperature has been around 90 degrees during the day. They can't even get us a window unit or something during this whole thing. Worst company ever. Never use them.
We have had issues since our unit was installed. Our brand new unit is duct taped and dented due to number of times they have tried to fix the issues. Had normal maintenance 4 weeks ago and now it is once again leaking (have sensor that is supposed to shut unit off when water reaches it and of course it did not work so flooded my garage entry). I would definitely recommend to stay away from this company. We have asked multiple times for unit to be replaced and they just continue to add more duct tape.
I was quite pleased with the performance of the gentleman who came to service our units he explained to us what he did and what he felt was needed he acted in a professional manner and I am sure to use your services again thank you
The technician was very professional and got our air conditioning working after 3 visits, including the diagnostic. There was an issue with the company not contacting us when the needed part arrived which led to a long delay. Once the part was installed another issue was discovered needing another part. After that last visit everything was working.