Snellville Heating, Air and Plumbing

We bought our ac unit from Snellville Heating in October of 2018 and since then, we've been maintaining our unit through them. At no time we had any problems with our unit until one of their employee came by on Friday June 2, 2023 to perform maintenance on our unit. The unit was working perfectly well before this guy came and since he left, our unit is not working. There's no air coming out the vents and the entire house is very hot. We have to be using our ceiling fans to try to keep us cool. They sent someone out this morning, June 6, to check the unit only to let us know that our unit has no freon because it's leaking and to repair it, they will have to charge us. Not only that, the guy they sent out was a rookie according to the same person who came this morning. And what I found very strange is that at no time since we have the unit, did anyone of the previous guys who had perform maintenance to the unit had ever sent an email to us with attachments showing readings etc. This guy chooses to do that as a cover up. He definitely did something to our unit and now this company is acting like they're not responsible for the damage. Also, how can a 4 years and 8 months unit that has been getting regular maintenance services by Snellville heating company, just suddenly stop working? Now I'm stuck with a unit that's not working because they want to charge us a large sum of money to repair it. I probably need to contact lawyer about this and definitely get with BBB. UPDATE: This is an update that the situation was taken care of by one of the manager at Snellville Heating. A technician was sent out to my property and my ac unit is now working properly.

Best local heating and air company.

Snellville Heating and Air have been providing us service for many years. They responsive and reliable too

It was so refreshing to be able to speak to an actual human customer service person on the weekend and get an actual human service technician (Ethan) to repair my AC on a Sunday!

Have used them for about 15 years. They have always been fair and taken care of me in fast in an emergency.

What a Christmas Eve morning waking up to failing heat. Freshly 2-days out the hospital, I began calling with blind hope of getting a repair. Most were days out from service. Thankfully, Snellville heating and air responded to my call and was able to get a tech out by 6:00 PM. Jeremy quickly diagnosed the problem as a frozen condensate line, had their plumber out to reroute. All was then good. Thank You!!

Seasonal maintenance on heating. Replaced 2 filters at my request. They could have lasted longer, but due tomy allergies, I wanted new ones. Fred was the Tech. I give him 5 stars. Very likeable and nice young man.

Great service on a new HVAC system install.

Came out same day and repaired my heater. Was still under warranty, so only had to pay for labor. Service man was pleasant, professional and prompt.

Awesome company that employs knowledgeable staff that know their shyt. Great job today Tim! Thank you.

We had multiple companies give us an estimate and decided on Snellville. Love this company. They were on time. They were pleasant and interactive with us. They had to come back out when part of the system failed. They took out the entire system and reinstalled another one that was an upgrade to what we had originally purchased and did not increase our price. They were so apologetic for the failure even the owner of the company came out to make sure we were happy.

They worked with me to schedule service call and responded on time. Technician was friendly and repair cost was very reasonable.

This company is horribly. They don't stand by the systems they sell you; of the HVAC system has an issue (which it will) they put you at the bottom of the list and will come out days later- no appointment assigned, so your whole day you won't what time they will fit you in. Then even if you've bought the labor and parts warranty, they charge you over $1,000 to repair it.

Courteous and kind people

Their technicians and office personnel are great all around and professional.

It’s a crowded and competitive market out there for HVAC companies. They’re competing for market share, but also for the best talent. Many of these advertise heavily on Atlanta TV, print, and radio. But there’s one you may not have heard of on those outlets, because they’re a small family-owned business that grows organically through word of mouth. That would be Snellville Heating, Air, and Plumbing. We have tried a few of the other houses in town. What was said on the commercials did not show up at our door. We saw a Snellville Air van in traffic - clean, well maintained, and with tools nicely stowed. That’s one of the things I look for in a service provider. We grabbed their number and gave them a call. From the time we contacted Ginger at SnellAir, as their website is named, we were already treated like a valued customer. We joined the Comfort Club, which gives you two maintenance visits and preferred response and pricing. Shortly thereafter, being that it was a very hot summer, I noticed some degraded performance. We had actually been called already by the professional and responsive Andrew from the SnellAir office to arrange a maintenance visit shortly thereafter. Corderius was assigned to our job, and let me just say that regardless of the ideas many people have about young people these days, I’ve found many of them to be hard working, industrious, and just plain SMART. “Q,” as he is known, is all of these. He was a complete and consummate professional at every step. His attentiveness, technical skill, willingness to answer questions, and just plain friendly and decent humanity were a breath of fresh air in a market full of demanding customers and high expectations. At his young age, he has mastered his craft, but more than that - his work ethic - and the joy he takes in his labor and for the people he helps - just WOW. You don’t find one like him every day. A family man out there perfecting his craft. But SnellAir is a family-owned business, this is

Never heard of a business who uses “mapping” and cannot give a customer an approximate appointment time. Who has time to sit and wait all day for someone to come to their house? Hello? The customer has to WORK in order to pay you. They make no bones about it; nope can’t give you an approximate time no matter what. WOW! Very unprofessional. Andrew has the customer skill set of Oscar the grouch; sounds so fake. Everyone just seems to be there for a paycheck; not the customer.

Not sure if they provide great service to their customers but they certainly don’t care how the employees drive company vehicles!

They replaced an upstairs toilet for me about 1 week ago. They arrived very quickly after I placed my initial call. Lance Miller, (Plumbing Technician) arrived and did a terrific job. He was very professional, friendly and cleaned up after job was done, as if our house was his. I highly recommend Snellville Plumbing and a special thanks goes out to Lance Miller. I also use their Heating and A/C, which I am very satisfied with. Good job to all the guys! Thanks again Lance!! Tom & Patsy Gaffney

Best company ever!!! Would definitely recommend.