Reviews (48)
I had Cool max install a whole house heat pump system and larger room split mini system, so two complete systems. They arrived and completed project on schedule. I also had a WiFi thermostat installed, which I have used to control the system while away and monitor usage. Cool max cleaned area nicely when finished. Jill and Lee were easy to work with and any concerns I had were addressed promptly. Overall a good experience from start to finish. I would recommend Cool max for install or repair.
We greatly appreciated their transparency and professionalism!
We have a roof top Trane AC & heater unit and over the summer the fuses kept blowing out in the unit. I called a large company that states on their website site about having work ethics including sound judgement, honesty, dependability and staff of technicians who care about customer satisfaction. The technician did show on time and after looking at my unit on the roof came down and informed me, I had several issues. These are his words. Completed diagnostic. This unit is in poor condition with major components needing replacement. The motors are leaking oil, refrigerant is low and capacitors are in need of replacement. You also have a problem with the thermostat operation. This unit should be replaced however I can get it up and running if we replace your memory board for the heater, replace your thermostat and add refrigerant. He didn't have the memory board that day and needed to order it and he'd be back in a day or 2 to do that. In the next 20 minutes he replaced the thermostat which was old but still working fine and added 2 lbs of refrigerant which of course was R 22 and he stated was expensive because it's discontinued, and new units use something else. When he finished, I was happy that my air was working again it was hot over 100 that day but floored when I saw the invoice for over $1100. He charged $500 for a thermostat that I saw the next day at Costco for less than $100 and $600 for 2 lbs of refrigerant. I felt ripped off and didn't sleep well that night. I called that company back the next day and cancelled the memory board replacement that was going to cost another $1000. Who needed a heater during summer well its winter now and cold inside our home so I called them back. He told me now the cost has gone up to $1400 and I said no. OMG my wife left for work this morning thinking when she returned it be to a warm and cozy home. I needed to find someone quick and got on Yelp and found Mitch with Coolmax Heating and Air. Mitch was a life saver showed up
HIGHLY recommend. Landon was the most professional and knowledgeable out of the 6 companies I received quotes from. He took his time and explained EVERYTHING from installation etc. He also went out of his way to make sure I didnt got without AC before we could get my new unit installed. Jill was also very professional and friendly when setting my appointment and answer any questions I had. Only one little misunderstanding that was quickly resolved. They REALLY went above and beyond and Im very thankful. 😀
They came to our rescue the very next day! Professional, knowledgeable and caring! So glad I called them!
Knowledgeable and excellent customer service and care
Tech was very professional and got my AC back up. ♥️. He explained issue and process. No hidden charges. Very happy with service.
Good people to deal with!
Emily was absolutely amazing. She diagnosed an issue that had been misdiagnosed before. She fixed it. Everything is running fine!
Professional all the way. Excellent service even after everything was done they came back and checked everything out. They get my recommendation
Big thanks to Josh for cleaning and inspecting our HVAC units! He did a very thorough job making sure they were well cleaned and working properly. He communicated well any potential issues he saw that may need replaced soon, with pictures. We are very happy with the work he did and will continue to use CoolMax for our hearing and cooling units.
Awesome customer service, knowledgeable, and went above and beyond
Very thorough and reliable service with honest estimates. Whet he says he does or did is what you get, no questions. He had done work for our neighbors as well. New installation of AC Heat unit during very hot spell
Firstly, the entire family at CoolMax is extremely professional, dependable and efficient. They have a great lead Josh; who took the time to educate me on the different kinds of systems and which would be suitable for my family and my budget. Lee, Manuel, Bailey, Jonathan and the rest of the team were precise, skillful, and very careful/cautious with their work. Installation was awesome, service was great. Thanks to the family. Thanks ALoT JOSH 💪🏿💪🏿💪🏿💪🏿💯💯💯
I was extremely pleased with the entire start to finish assistance I was given. The receptionist was friendly and knowledgeable of schedule availability, and the repairmen that came out were knowledgeable and very nice. They repaired my AC unit with full disclosure of my issue. Recommend Highly..
Joshua Ussery was hands down the best hvac professional i have ever dealt with, new what he was talking about, helped me figure out the best route to go with replacing the old 5ton package unit. He went well above and beyond, even showed and explained basic regular maintenance or cleaning that I know hasn't been done in atleast 4-5 years. Coolmax hvac has earned my trust and future business. Would DEFINITELY recommend to everyone looking for hvac work!!!!!!! Thanks alot Joshua!!!!
Cool Max installation team did an excellent job at installing my new AC unit. VERY NICE & PROFESSIONAL GUYS. The temperature was very high & it was HOT. The guys started to work and they did not STOP until the job was done. (90 degrees inside my house). THANKS COOL MAX.
I am very particular when it comes to choosing services as I take my time to decide which company fits my needs both financially and respectfully. I called this company and they sent out Josh. I must say, I got more than expected. I got someone that was professional, respectful and very experienced. He took the time to explain to me what needed to be done and why it needed to be done. This guy took customer service to a whole new level. He is a great look for this company. The following day, he give a follow-up call to make sure my unit was still operating...now that was a first for me. No one has ever followed up for any services I've ever had done on my home. I highly recommend this company and no disrespect to any of their technicians, but please ask for Josh.
My wife and I met Josh Ussery with CoolMax today, after struggling with our AC system for the last few weeks. Josh was friendly, knowledgeable, and super helpful. I gave Josh one heck of an opportunity to (and I HATE this term) up-sell me with a much more expensive unit. He walked me right through why I didn't need that much of an AC system in my home. He opened up my current unit to see if it could be "Saved".. and that meant a lot to us, we did not ask him to do that, and he certainly didn't have to do that. We will get our new system in soon and we will be good to go for the next 20+ years we hope. Josh went over some financing options with no interest, and helped me apply. Great to do business with good people, that still care about something besides selling every thing that they can. Thank You to Josh, and the fine folks at Cool-Max.
Thanks Josh for the outstanding job you did installing our new unit. We sure appreciate you!