Reviews (40)
Amazing customer service by the staff on the loading dock.
We had been having issues with our AC unit multiple times due to installation issues and thanks to Jeremy and Billy we finally had the problems resolved. They treated us with a professional customer friendly attitude and Billy went above and beyond making sure we wouldn’t have the same problems again. Thank you so much
Great service.
my experience was not good, I do not recommend them.
Our AC unit stopped working yesterday, 9/15/2022 around noon, I called Traditions about 2:30, Traditions had a technician here by 5:00 diagnosed our problem. A technician was here with the new motor by 8:30 AM was finished and gone by 9:30. Great service with prompt professional service tech's.
A technician came over and charge me $109 just to come over just to flush the little pipes inside because they were supposed to be cloth $109 already paid through 109 for 20 minutes service 10 then they realize and said they think it’s a tray broken inside because I have a leak, Air conditioner is a year old they say they were owner of the 200 for the second repair or labor but the office is only about money and the people are so rude
Matt was a great technician who was on time and narrowed down the issue quickly. Would recommend Matt and the Tradition team to anyone !
I have used Tradition Air for over 22 years. I have my unit serviced twice a year every year. Today when I came home from work my home was 86 and the thermostat was set on 78. I immediately called Tradition and someone was out within 20 minutes. Matt noticed my air handler was working but the normal “hum” from the compressor was not being heard at my unit. He immediately knew what was wrong. Thank you Matt for your 20 years of experience and thank you Tradition Air for hiring the best of the best. I highly recommend Tradition Air and Matt.
Our tech was Matt. From the minute he knocked on our door he was eager to get to work. He explained everything in simple layman terms. He was thorough and didn't cut corners, I could tell he was being very thorough with diagnostics and removing leaves, complete and thorough. Sometimes even though you don't know anything about the trade you know you got a great technician that day. Thank you Matt !!
Matt was amazing...extremely professional and knowledgeable and very efficient. An incredible asset to your company!
Matt did a great job of explaining what caused the noise with my A/C unit. The company is always responsive. I have a service plan with them, and plan on continuing to use them as my A/C company.
I want to thank!! to the technician Matt as he was very attentive and cordial and above all a technician of high class and knowledge about Air Conditioner. I recommend them as well as the company!.. Quiero agradecer!! a el técnico Matt ya que fue muy atento y cordial y sobre todo un técnico de alta clase y conocimientos sobre Air Conditioner. se los recomiendo al igual que la compañía!
I hate taking the time to write reviews but today I’m happy to do so. Matt Lindbergh just now completed our annual service. We found Matt to be timely, knowledgeable and extremely professional. He explained so much about our air system for which we are thankful. Thank you Matt and thank you for Central Air.
I was extremely pleased with Matt’s professional service and knowledge. He was very fast and thorough and very pleasant.
Matt the best, he was amazing, in 5 min he found what is wrong on the AC, and fixed in 5 min. Basically in 10min my house is freezer. He is so nice, friendly and explain everything what he do. And of course he understands everything my husband said in Spanish. I like his. Hopefully if I need again sent back a Matt to my house.
Matt came out and unclogged our a/c drain pipe. As soon as I told him the problems we were having, he knew exactly how to fix it. Matt was very professional and friendly and I would request him for your next service.
The absolute BEST CENTRAL A/C & HEAT PUMP COMPANY IN POLK COUNTY that I was lucky enough to find when I needed to replace my dead heat pump in the middle of July. First of all they showed up every time they were suppose to (this is a problem with several!), great prices, great warranties, accommodating special requests, reliable/affordable maintenance packages. But what was most appreciated was their thoughtfulness-- my a/c was out (did I mention it was the middle of July!!) and they delivered a portable a/c unit to my home prior to any money or even contract signing. Few companies still practice kindness without a fee. Just good people. It's so nice to deal with an honest company. I would highly recommend them. I found them randomly on google maps btw. They were centrally located and I wanted someone who could give me a quote ASAP and swing by quickly. Just got lucky .Good luck for a change. 😊
Back in May of 2021 I used this company for an after hours call. While I do remember how nice the repair man was and how quickly he responded. As a server I pay with cash for a lot of things. I did that on this call. Now in December they are trying to bill me again. Please if you use them pay with a card and make sure you keep records they will try to double bill you.
When they bring out the big guns to get the job done you know you're in the right ballpark. Service man as sent couldn't find the right band-aid so he called for help. They (that's both guns) came running, found the fix and we all left happily ever after. For no extra charge. Smiles all around.
Jordan was a great AC technician. Most of the time when someone comes over I have to worry about putting the dogs away. Jordan encouraged us to leave out dogs out that they did not bother him. Very professional and detail oriented.