Reviews (100)
My A/C was out. I called expecting service in the next couple of days, and was pleasantly surprised when they told me they will try to come out the same day. They listened to my concern and sent the appropriate technician, Mario. He was very knowledgeable and friendly. He genuinely wanted to help which is hard to find these days. He resolved my issue, explained exactly what he did, and offered recommendations for the future. Excellent service, I would highly recommend them.
Mario was my service technician, & he was awesome! Very informative! I learned a lot while he was fixing my AC unit! I look forward to having him back if any issues arise in the future because I know he’s going to get the job done. Highly recommend!
My AC broke a week before I was returning to Winter Haven and it needed to be replaced. With the help of a wonderful neighbor who had my key, R and E replaced my old system and had my new central air up and running before my return. Their customer service and responsiveness were the best! I would highly recommend them.
I called in the morning with a failing AC and Mario was there in the afternoon and got it cleaned out and running. Very professional and friendly. Will use again!
My AC started getting hot so I called R&E. Chip and Brad came out within 2.5hrs of the call. Very professional, respectful and friendly young men. Told us exactly what the issue was and repaired it immediately. Good honest reliable service and we are going to recommend to atleast two of our neighbors that have just moved to this area. Great job guys 10/10.
This review is for REBECCA in the office We will NEVER use this company again. The receptionist lady was SO rude to my mom. She called her a liar and threatened to put her house on lien. Back up a few months ago, the tech that came to do system maintenance gave my mom a yellow invoice and said I do not take credit card, but call the office and they will take payment for you. She called right after he left, but it was after hours so she left a message, my wife and myself LISTENED TO HER LEAVE THE MESSAGE, obviously life gets busy and my mom kept the bill here on the counter but expected for a call. Just today this really rude lady named REBECCA gives her a voicemail and lights her up for no reason! She has not had any other communication. My mom did not deserve to be threatened and since that’s the kind of representation this company is holding, we will not be using any longer and will tell everyone else looking for HVAC repair. Quite honestly the owner should apologize on her behalf for how rude she was !
I've used R&E for my AC for 7 years. They kept an old AC unit running well. When the old one began to have problems (leaking freon, etc), it was recommended that I start thinking about a new AC. A new AC unit was installed today. The two gentlemen (Brian and Dillan) did a great job. They worked hard at removing the old and installing the new unit. Making everything fit took some thinking and planning, and it's in and working awesome. They Company returns next week to clean the Ducts. Looking forward to having that done. I recommend this company!
Mike came over and fix our ac unite Previously day before a different company came and tried rip us off. He explained everything . I should follow my instinct.
OMG this guy Bradley that works for y’all is amazing. He was on time very professional and did an amazing job fixing my ac. If anyone needs their air fixed call and request Bradley to repair your unit.
Huge thank you to Mario, Henry, and Rebecca for their incredible service and professionalism. Especially thankful to Henry for finding a serious electrical issue in my attic (that could have burned my house down) and fixing it during the AC maintenance. I trust this company to always provide quality service and show up when I need them.
Very happy with our service and technician Brad he was thorough and fixed our problem with efficiency.
Brian S and Travis R worked all day cleaning my air ducts and installing a UV system. They were kind and courteous, worked hard all day, and were respectful of my home. I would recommend them to others.
Excellent service from Brian S. He was on time, friendly and very knowledgeable and went above and beyond to see if I had any questions. I would highly recommend this company and look forward to seeing him again for the 6 month maintenance check.
Brian S. & Travis were professional in performing routine maintenance on our unit as well as duct cleaning. They were diligent in making sure that house was cleaned upon completion of duct cleaning. I already recommend this company, & continue to have confidence in all the technicians who have provided excellent service.
conditioner had stopped blowing cold air and had a funny smell. Within two hours, I got a call from the technician, Henry, saying that he was on the way. He quickly diagnosed the problem and repaired the issue… s blown relay box. Henry was quick, courteous, and knowledgeable. The cost of the repair was reasonable. Very happy with the service I received.
Mario came to my house for service and was very professional. Found and fixed the issue very quickly. He explained the process step by step. Highly recommended!
5PM on a Friday and of course the AC at my mom's house goes out. Called them and within 2 hours we had cold air. Professional, friendly and prompt. Mario quickly diagnosed the problem, explained everything to me and made the repair. Highly recommend them!
Brian & Travis were awesome ! Brian explained all aspects of each step what they were going to do and how it would clean & disinfect my ducts. I was very pleased with the cleaning results!
Brad C., I sent email and Refrigeration & Electric service called back before 8am on Monday morning. Brad arrived early and made a quick assessment and had the unit fixed and cooling the same day. He provided trusted/reliable service with a great attitude even though it was 100 degrees out. The office provided the warranty info and was able to take payment on phone. I was reccomended by Jon Middlebrook of Midair Industrial and I highly recommend Brad and Refrigeration & Electric services.
Brad was prompt and courteous in responding to our late night Air Conditioning emergency. He quickly diagnosed the problem and initiated the solution. Thank you Jay and Brad!