Reviews (29)
Good company!
Pure & Simple, after installing a new unit for us, they Never registered it with Rheem for the 10 year warranty
This business is not located at 135 Weston Rd
This company was a scam... They didn't even bother to register the unit they installed.. now they're bankrupt, and I can't get the shoddy work repaired. Don’t believe a WORD of their response. Their work is something that CANNOT be repaired. It will forever be a problem in this house unless we move the entire unit, slab, ductwork. They closed and went bankrupt, and now they’re reopened under the same name to scam more people. STAY AWAY FROM THESE PEOPLE
Purchased two brand new 2.5 ton units and would never work with this company again. The installation was very sloppy. PVC pipes were not connected causing our units to flood multiple times after having repairs completed by sawgrass. These specific units were also known to have motors that go bad which is over $750 to replace... which I've had to do twice for each unit under 5 years of ownership. To top it off these motors are not part of the manufacturer warranty. Seems like the products and services sold here are very low quality with even worse support.
MY EXPERIENCE WITH THIS COMPANY WAS REALLY SMOOTH AND PROFESSIONAL!! HAD MY OLD A/C BREAK DOWN AND CALLED SAWGRASS EARLY IN THE MORNING!! GOT APPROVED FOR MY CREDIT IN A SHORT TIME AND GOT MY NEW UNIT INSTALLED IN THE SAME DAY!! THE RECEPTIONIST ON THE PHONE EVEN HAD MY UNIT REGISTERED FOR WARRANTY AND I DIDN’T HAVE TO WORRY ABOUT THAT!! THE TWO MEN INSTALLERS WERE VERY NICE AND TRIED TO MAINTAIN THEIR WORKING AREA CLEAN!! IN ALL I WAS VERY SATISFIED WITH OUR EXPERIENCE!! GREAT A/C UNIT ALSO!!
This company is absolutely unprofessional and disrespectful . I overheard the dispatcher Gloria saying that “ how could she be so stupid”. This is probably the worst experience that I’ve ever had with the repair company .The Service that I got was really unprofessional.
It was such a pleasure to work with Sawgrass Air! They went above and beyond. They came out immediately and were outstanding and professional. I have worked with other companies in the past and now will only use them. I can't recommend them enough!
The most consistently excellent service. Strong recommendation!
DO NOT ABSOLUTELY DO NOT USE THIS COMPANY. I bought my air unit from Sawgrass Air Conditioning and have come to find out that I was completely lied to about my warranty for my air conditioner. The sales person told me I had a 10 year extended warranty and today I was told my warranty was expired due to it being only a 5 year warranty. The technician told me today that the parts would cost me $1150.00 and the labor would cost me $550.00 and it could not be fixed until Monday. They gave me push back on the labor contract I originally purchased from them. After realizing this company cannot be trusted I called another company. The other company I called charged me a total of $613.00. I was grateful that I found the other company. Unfortunately Sawgrass Air Conditioning cost me $613.00 because the parts and labor should have been covered by them. Sawgrass Air Conditioning not only would not cover what they orginally said they would they wanted to charge me $1700.00 and could not repair my air conditioner until Monday and today is Friday. I only gave Sawgrass Air Conditioning 1 star in order to do this review. They deserve no stars for being a deceptive company. DO NOT ABSOLUTELY DO NOT USE THIS COMPANY.
Great service. Dependable and most importantly if the A/C isn't working, Sawgrass responds very quickly to correct the problem.
These guys are amazing. Service was exceptional and the definition of above and beyond. They treated us like family, and took the time to ensure everything that could be fixed was. Would recommend to family and friends 100%.
I wanted to take a minute to express my appreciation both for Gloria and Andres. I've been in my house for almost 4 years and this is the first time I didn't feel like I was being ripped off. Your service techs have been trying to sell me a coil cleaning since I moved in, but the coil had been spotless until recently, as I've had a water leak and had to tear out my kitchen. As soon as my renovation is complete I will call for a cleaning at that time. Thank you to both Gloria & Andres. Prior to this experience I was not going to renew my Service contract. LK
I called a around a few different companies to inquire about some general questions, I felt the need to give this particular one a review. The woman on the phone, Gloria was so patient and accommodating. She took her time with me I didn't feel rushed off the phone or like I was disturbing her as I have felt with other places that I have called. Truly a pleasure to have some good help, it's so hard to find these days.
I received amazing customer service from Gloria! She was simply awesome! Very professional & kind!!! I would recommend this company because of the great customer service I received! Thank you Gloria!!! Please keep up the great work, you are making the company you work for amazing!!!
Sawgrass A/C has always been on-time & reliable on all services and repairs whenever we needed them.
We have had multiple horrible experiences with this company. They installed a new air conditioning unit a couple years ago, during which they gave us a full written 10 year warranty covering parts and labor. The air conditioning unit was registered with the manufacturer guaranteeing the warranty. The first time the AC broke last year ($13 Capacitor breakage), we called the company with the technician showing up the next day. He refused to honor the warranty and abruptly jumped into his van and left. A week ago the AC broke again, this time the blower motor (a part that is under full factory warranty). So we called them again and they showed up the next day, looked at the warranty, and took the old motor with them. They told me they would order a new motor and it would be installed the next day. However it took them several days to get the part. Without any notice the owners son left the broken motor on my doorstep a couple days later. They held me hostage for a week with a completely broken unit, forcing me to pay someone else to fix it. When I called the office they told me they cannot honor the warranty using the excuse that they made a clerical error on their papers. The whole decision to choose this air conditioning company was based on their promise to provide a 10 year full warranty which they are now going back on. They will say and do anything to make a sale but after they have your money they will very quickly go back on their word. The entire staff was extremely rude and unprofessional. I have even called the police on this company who told me they have bad business practices.
Punctual! Friendly, professional service from owner, family, and staff. We no longer have problems with our air conditioning and heating since calling Sawgrass Air Conditioning several years ago. Mr. Roberto Morales, owner of Sawgrass Air Conditioning, is a licensed electrician who has personally supervised a variety of electrical projects in our home.
I had them install a brand new Rheem inside and outside unit in 2009. I was sold on a 10 year warranty. In 2016, the inside blower gave out. I had Sawgrass tech JJ come out, he told me the unit was not registered with Rheem, therefore the warranty expired after 5 years. I brought out all of my paperwork for JJ to go through, as I am quite organized and have kept every single document they gave me. JJ confirmed all papers stated 10 year warranty for parts. I argued with the manager, Robert, to no avail. I was told it was my responsibility to register my product with Rheem, and that since I did not there was nothing he could do. I pleaded that I was never told I needed to do anything to "activate" the 10 year warranty, Robert washed his hands clean of the situation and turned his phone off. I spoke to the front desk lady asking to speak to the owner, I wrote an email, I wrote a facebook message/post. I never received a return phone call from anyone from Sawgrass. I called in a new company, AM/PM, and explained the situation. The tech came over, diagnosed the problem, and had it fixed that day. I did have to pay for the full cost of the repair up front, but he got a copy of my original paperwork, called Rheem and explained the situation, and was able to get Rheem to honor the original 10 year warranty. I was soon refunded the cost for the parts. I was also informed that it is standard practice within the industry for the contractor who installs the unit to handle registration. This came from the company who serviced my AC, as well as from Rheem. Sawgrass air made zero attempt to rectify the situation, made not even the slightest hint that they could have possibly messed up, and had terrible customer service. They made no attempt to get Rheem to honor the agreed upon warranty, turns out they could have convinced them to do so. I would recommend staying away from this company if you are reading this. Find someone else, I recommend AM/PM. I would be q
i would just like to say this is the most unprofessional company i have ever felt with i have built 4 homes and they never finished installing my unit correctly my bathroom ceiling fell in they did not wire the float switches to electric and i have mold all over my duct work they put in 2in a half years ago unit has never worked right due to unknowledgeable installers this unit cost me almost 10,000 i am a single mom with kids with asthma and one with lupus this has wrecked havoc on my family tried to resolve this matter and got no where sent certified mail to office and to francisco roberto morales only to have it returned. this is not the end of this trust me someone is going to make this right word of mouth is one of the best advertisements my next coment will be with chanel 12 news with all documentation and pictures of this job also the 20 something cancellations i have marked on my calendar.all i asked from this company was to make it right and they refused there salesman said this would be the best unit for us i wanted a split unit so the company then tells me the sales rep didn't know what he was doing and dosent work for them anymore this was two weeks after my purchase sales rep was brad j knee there is now mold all over my duct work they put in.......tina molinari